“I have Alexa enabled and works with ring doorbell but when I ask Alexa to change channels she says "okay changing to channel 10" say but the tv does not change. I have gone through the settings but can not sort it out. Has anyone any ideas, thanks.”

Asked by Malski 3 years ago

1-4 of 4 Answers

Hi, not sure how problem was resolved but removed alexa a few times and then re-installed and it's now working okay. Thanks for advice and quick responses everyone.
Answered by Malski 3 years ago
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Tried saying channel name but still the same, thanks for info, Will give support a ring I think.
Answered by Malski 3 years ago
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Mine goes by channel name CBS NBC ect try that
Answered by Supertv 3 years ago
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Hi Malski - I'm sorry to hear you're experiencing difficulties using Alexa voice commands on your Q60A TV. So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Gina
Answered by Samsung 3 years ago
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