A:AnswerHi there! Whether The Frame is in Art Mode or TV Mode, you should not experience burn-in on Samsung's QLED TVs. If you happen to experience burn-in, Samsung offers our Q Guarantee, which is a worry-free lifetime guarantee against burn-in on each and every Samsung QLED TV! ^Gina
A:AnswerYou will have to use the one connect box. The one connect cord also provides power to the TV. I have my one connect box on a bookshelf about 10 feet from the TV. The one connect cord is very thin and easy to hide. According to Samsung it is also rated to be an in wall cord, but I have mine in a painted cable channel.
A:AnswerHi Matti! The 55" Frame can utilize the included No Gap Wall Mount. This mount can be used flush to the wall, or tilted vertically. If mounted and the TV is not level, the mount also features a slight tilt allowing the TV to be re-leveled without taking the bracket off of the wall. Once placed on the wall, the TV will not be able to slide left or right. ^Tim
A:AnswerHello,
There is 2 side for the One Connect Cable, Please see below for the specifications.
TV side- Length 84.8 mm, Width 45.0 mm, Depth 13.6 mm
OCB side- Length 70.1 mm, Width 25.2 mm, Depth 9.5 mm
^Cristian
A:AnswerHi DJCat! When The Frame is not connected to the Internet, you will be able to utilize the preinstalled artwork on your TV. You can also add your own artwork with a USB Flash drive; however, you will not be able to access the Art Store unless you are connected to the Internet. ^Gina
A:AnswerHi! Yes, by connecting your mobile device to the TV utilizing Bluetooth while in Art Mode, you are able to play your favorite music without disrupting the Art Mode feature. ^Tim
A:AnswerHi Illiniwek33! The Frame features a built in speaker system and does not require an external solution. If you would like to improve the audio quality you are able to connect external audio solutions via HDMI ARC or Digital Optical audio. ^Tim
A:AnswerI angled the box in the back of my Subaru Forester with one back seat lowered and the side of the box with the back of the TV resting on the upright back seat. There was no damage to the box or the TV after a 45 minute drive home
A:AnswerHey Jack - The 55 Frame uses a Bluetooth/ IR remote. The One Connect for the Frame TV does have an IR repeater so that would work in a closed cabinet to control other devices . ^Jason
A:AnswerHi there, there is a great deal of art pre-installed on the Frame. Having said that, it is important to us to give you very high resolution images. Given there are almost 1400 in our Art Store, they can not all fit in the TV at the same time. Cheers! ^Scott
A:AnswerHi there! The No Gap Wall Mount that is included with The Frame TV does not pivot - it is a fixed mount that allows you to mount The Frame as flush to the wall as possible. It will allow slight tilting. If you would like to utilize a different type of mount such as Full Motion, The Frame TV will work with any universal wall mount with a VESA Standard of 200mm x 200mm. ^Gina
