Questions & Answers

Q: QuestionCan you buy alternative bezel/frame accessories in other colors and easily change the original color?

Asked 5 years ago by Bdb001.

• A:Answer Hello Bdb001, Yes you can purchase these accessories in other colors. Here is the link for the 55" https://www.bestbuy.com/site/samsung-55-the-frame-customizable-bezel-beige/6402718.p?skuId=6402718. ^Celina

  Answered 5 years ago by Samsung

  
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Q: QuestionIs this Tv also a smart TV with Netflix and other internet options?

Asked 5 years ago by Haley.

• A:Answer Hi Haley! Yes, The Frame has our Tizen smart platform built in allowing you to access your favorite streaming applications along with a wide range of other features for smart control. ^Tim

  Answered 5 years ago by Samsung

  
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Q: QuestionHow long is the one connect cord that comes with it? How wide are the connections that go to the TV and the one connect box. Trying to figure out how big a hole I need to make to snake the cord and how far away I can put the one connect box from the TV.

Asked 5 years ago by spiach.

• A:Answer spiach, the included One Connect Cable with The Frame 55" is 5 Meters long. The One Connect Cable input for the TV is 46mm wide and 9.55mm in depth, and the One Connect Cable input for the One Connect Box is 25.2mm wide and 13.6mm in depth. ^Gina

  Answered 5 years ago by Samsung

  
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Q: QuestionMy father-in-law likes to run picture slide shows using his USB drives, but has run into issues with other TVs that crash or fail to load most of his pictures. Does this Samsung have a limit on the gallery size or the number of pictures That can be loaded

Asked 5 years ago by Ryan.

• A:Answer Ryan - If your using a USB drive the TV will not be in Art Mode but you can do a slide show and it all depends on the format of your content if it will work ie : JPEG, PNG, BMP, MPO. The quantity for Art Mode will also depend on size of the photo as The Frame has a 2GB storage for photos. ^Jason

  Answered 5 years ago by Samsung

  
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Q: QuestionWill it work with Apple HomeKit?

Asked 5 years ago by Mack.

• A:Answer Hey Mack - The Frame TV does not work with Apple Home Kit but does have AirPlay2 and Apple .TV built in . ^Jason

  Answered 5 years ago by Samsung

  
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Q: Questionthe 16ft on connect cable. can a longer one be ordered and if so how long can I go as well as where do I order it. thanks

Asked 3 years ago by alwaysone.

Q: QuestionDoes the TV work without the picture feature? Can we not use the one connect box? Also, can we connect to Sonos wirelessly?

Asked 3 years ago by Chuck243.

• A:Answer The connect box is the brain of the tv, also the only inputs are located on the box. That being said no, it requires the box to work. Hope this answered your question.

  Answered 3 years ago by DrewVerified Purchase

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Q: QuestionWhat HDMI cable is best to help with picture quality and bringing out a clearer, crisp/sharper picture with this TV? I'm struggling with which one to get. Also, would that same HDMI cable be just as good for a PS5? Thank you!

Asked 3 years ago by LYN2.

• A:Answer Safest thing is to buy one rated for 8K (even though this TV is 4K).

  Answered 3 years ago by Joey

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Q: QuestionNobody is talking about how much the Art Work Cost to Display. Do they come free with the TV? Most will be for personal Pics, but just wondering if I need this or not.

Asked 3 years ago by Matador.

• A:Answer $4.99/mo or $49.90/year. I use my own images which MUST be cropped to 3840x2160 to work without the matte.

  Answered 3 years ago by Joey

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Q: QuestionDo the screws and anchors for the tv mount work on my brick fireplace or will I need to buy brick screws and anchors?

Asked 4 years ago by CollettaV2.

• A:Answer They are provided and say they do... I got bigger and better anchors, I never trust the ones that come in the box.

  Answered 4 years ago by Delecra

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Q: QuestionSo, there is no need for a sound bar with this tv? Built in?

Asked 4 years ago by Kiki.

• A:Answer Short answer No! Depending on your tastes and room size, yes. The sound is very good, I still got one

  Answered 4 years ago by Delecra

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Q: QuestionHi, Do we need a Firestick for connecting this tv to our internet modem?

Asked 4 years ago by BigDaddy.

• A:Answer No, it supports wireless internet. I bought a wireless cable box from Comcast so I didn't need to run a cable wire to the tv location.

  Answered 4 years ago by ScottVerified Purchase

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Q: QuestionI recently bought a Samsung Frame 50" TV and set it up to run on my Spectrum cable box as well, but it says it isn't compatible. I get sound but no picture when I click on the Spectrum App. Did I connect the Cable box wrong to the Frame's box?

Asked 4 years ago by Stump.

Q: QuestionIs this TV compatible with a TiVo BOLT VOX 500GB?

Asked 4 years ago by LakeFan.

Q: QuestionIs this tv no longer available with a back lit screen, instead of edge lit? if not why not? it used to be Thanks

Asked 4 years ago by John.

Q: QuestionIs there the capability to plug a sound bar into the back of the 55" Frame TV, or does it need to be plugged into the One Connect box?

Asked 4 years ago by Froggy.

• A:Answer One Connect box only.

  Answered 3 years ago by Joey

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Q: QuestionIt appear that the 55" Samsung Frame TV does not need a separate power cord from the TV to a wall outlet, as the small cable from the TV to the "One Connect Box" handle all functions, including power. Is that correct?

Asked 4 years ago by Froggy.

• A:Answer yes no power needed at tv location

  Answered 4 years ago by Sonyvalue

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Q: QuestionIs the 2021 Samsung Frame 55" TV an HDMI 2.1 TV. If not, will it be in the near future?

Asked 4 years ago by Froggy.

Q: QuestionWhat 15 meter one connect cord is compatible with the 2020 Samsung frame TV 55 inch model QN55LS03TAFXZA? I bought one from Best Buy that says it’s for 2020 model but the plug that goes into back of TV is not compatible.

Asked 4 years ago by TS.