A:Answer Hi there,
Thank you for your purchase and question. I recommend directly contacting or visiting the Best Buy where you made your purchase.
Otherwise, please feel free to contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~Samsung Advisor