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Hi Magdaf, Thank you for reaching out and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers. I have shared a Samsung link below. Please access the link that will help resolve your issue with the oven. https://www.samsung.com/us/support/troubleshooting/TSG01204529/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144496515 Leo
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