Black Friday is hereShop new DoorbustersShop now

Skip to content
Gift Ideas
26 Cypress St
Williston, VT 05495
Open until 10 pm
Find Another Store
Main Content

Questions & Answers

Your price for this item is $669.99
The comparable value price is $899.99
Page Showing 1-20 of 86 questions
  • QuestionMeasurements tofit through doorway

    Asked by Anonymous.

    • Answer The true measurements are listed in the information about the product explanation but be sure to know that the door handle and control knobs on the front of it stick out a bit more than mentioned, I had to take the door trim off down to the casing as I misjudged the measurements given.

      Answered by Upsetparent

  • QuestionCan this model top burners be lit with a match if the electricity is out?

    Asked by OldPhysicist.

    • Answer Yes

      Answered by Anonymous

  • QuestionHow do you adjust the oven temperature while it’s already set at a specific temp. For example, I start at 450 but need to turn it down to 400. Can’t find the answer anywhere. Thanks!

    Asked by Carla.

    • Answer I'm happy to help with this, Carla! Changing the temperature after the oven is already heated is the same process as setting the temperature initially. You will need to press the button for the cooking mode you are using, for instance "Bake". Next, use the number pad to enter the new temperature, then press "Start". ^Jecca

      Answered by Samsung

  • QuestionHow do I take the handle off to bring it through the doorway when it gets here?

    Asked by Upsetparent.

    • Answer Yes, I figured it out with the old stove, I just pull up on the whole door and it comes up and off of the hinges, easy.

      Answered by Upsetparent

  • QuestionI need to get knobs DG9403950 where do I get them at

    Asked by Richard.

    • Answer Hello. Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Freestanding Gas Range with 18K BTU Dual Power Burner, WiFi & Self Clean on where I can get knobs DG9403950. Regarding your concern, it would be best to contact our Samsung Parts team for them to assist you further. You can contact them at 800.627.4368 Mon - Fri 9:00 AM ~ 6:30 PM EST. I suggest you check this link for further assistance, https://www.samsungparts.com/PartsList.aspx?Catalog=Parts_and_Accessories&PartSearch=DG9403950 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144735424 Thank you for being a valued customer of Samsung. Have a great day. ^Camille

      Answered by Samsung

  • QuestionI am unable to reinsert the drawer .... can anyone help?

    Asked by harry.

    • Answer Did you pull it out past the clips on the hinges? If so you need to insert both clips simultaneously while pushing the drawer into the slots, it is real troublesome feat, you have to make sure the clips on the hinge are just touching the slot, it doesn't look like it would go back in properly but with patience and repeated tries I actually got #@*!?$#@!! thing back in, the clips are on the back edge of the hinge like a little piece of metal looking thing that moves up and down and has a spring action that has to be very carefully moved, slid into the opening, both at the same time or you can't slide the drawer in, it will not go in lined up, it's very tricky. If I had pictures of it I would explain it better but to do that I would have to pull the #$@&*!#*@ drawer out and I'm not going through that again even though I know how to do it.

      Answered by Upsetparent

  • QuestionDoes this oven have an air fryer option?

    Asked by Anonymous.

    • Answer Thanks so much for asking! This model is not listed as having the air fry feature. However, if that is a feature you are looking for, I can provide this link (https://bit.ly/3pwZuMS) to a full list of Samsung's currently available freestanding gas ranges that do have the air fry feature. ^Jecca

      Answered by Samsung

  • QuestionHow does the wifi part of the stove work? Do I need internet or will it work from my smart phone service?

    Asked by Upsetparent.

    • Answer I'm happy to help with this, Bill! In order to use the Smart/Wi-Fi features, you will need to connect the range to the internet. I can also provide this link (https://bit.ly/3zzWxwQ) to the user manual for this model. Page 31 begins the section on how to connect and use the Smart features. ^Jecc

      Answered by Samsung

  • QuestionIs there any possible chance of changing my griddle for a grate? If so where can I buy one? The griddle was not what I thought. I prefer a grate and using it for big pots instead of making such a big mess when using the griddle. Please someone help.

    Asked by Help.

    • Answer Hi Help, We appreciate your question about getting a grate to replace the griddle for your range. I understand your reasons for wanting to change the griddle for a grate. You may visit the website of our authorized distributor for parts and accessories. I have shared their website below. http://www.samsungparts.com/CustomerService.aspx Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number 1144838263 and it will help our team pull up your information. Leo

      Answered by Samsung

  • QuestionHow do you set the clock for current time..? I cant find it in manual... Is there better user instructions available.for settings etc...

    Asked by NJRosie.

    • Answer Hi NJRosie. Thank you for reaching out regarding Samsung - 6.0 cu. ft. Freestanding Gas Range with 18K BTU Dual Power Burner, WiFi & Self Clean on how to set the clock. I am sorry to learn you have a hard time setting your clock. Regarding your concern, here are the steps. 1. Press the clock symbol 2. Enter the current time using the number pad. 3. Press START/SET to confirm the settings. I suggest you check this link to your user manual for further assistance. Please go to page 15. https://downloadcenter.samsung.com/content/UM/202105/20210525183423589/NX60A6311SS_AA_DG68-01340A-02_EN-MES-CFR_210511.pdf Also you can check this link for assistance. How to set the clock on your Samsung range https://www.samsung.com/us/support/answer/ANS00089342/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144461374 ^Camille

      Answered by Samsung

  • Questionis this a 120 volt?

    Asked by MarjorieH.

    • Answer Hi Margie, Yes, this range requires a 120-volt, 60-Hz, 20-amp, AC, fused electrical circuit. Have a great day. -John

      Answered by Samsung

  • QuestionAre we able to replace the griddle with another grate for this stove top?

    Asked by Nancy.

    • Answer Hi Nancy, No, the integrated griddle is designed as part of the cooktop, and there isn’t a compatible grate available to replace it. Leo

      Answered by Samsung

  • QuestionI had one of the parts break on my oven. It's a side plastic cover near the knobs. I can't seem to find a replacement part. Would love to order one. It broke within the first couple months of having the oven.

    Asked by Anonymous.

    • Answer Hello there, Thank you for asking. Let's get the details you need. To check the availability and compatibility of your range's plastic cover on the side of the knob, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday–Friday. Have a great day. ^Camille

      Answered by Samsung

  • QuestionInstallation and removal cost

    Asked by Fred.

    • Answer Dear Valued Best Buy Client, Our goal is to assist you at any time. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for assistance. They are available 24 hours a day. They can answer your question, transfer you to your local store to inquire about their installation and haul-away services, and provide the cost. Have a great day. -John

      Answered by Samsung

  • QuestionWe're is the serial number located for this range

    Asked by Sammy.

    • Answer Hi Sammy, We're happy to help with your question about this Samsung range model. There are three possible locations where you can find the serial number along with the model code. Please check the following areas: 1. Behind the drawer (right side): The label may be located behind the drawer, on the right-hand side. 2. Behind the drawer (left side): The label may also be on the left-hand side behind the drawer. 3. Inside the oven (left side): Open the oven door and look on the upper left side, just before the oven cavity. Leo

      Answered by Samsung

  • QuestionIs the oven gas or electric my

    Asked by Anonymous.

    • Answer Hi there, This unit is a gas model oven. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148899225) to help our team pull up your information. Have a great day ^Charles

      Answered by Samsung

  • QuestionWill it automatically turn off after time

    Asked by Anonymous.

    • Answer Hi there, We would like to assist you further with your concern. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148405099) to help our team pull up your information when you message us. Have a great day, -Ernest-

      Answered by Samsung

  • QuestionMy control panel shows :00 and I am unable to access any of the buttons. In addition, my oven does not come on. Help!

    Asked by VDS1976.

    • Answer you might be able to reset by unplugging and plugging back in after 5 minutes. if that does not work you might have a dead control panel or a defective touch pad. these are very expensive repairs un less you can diy.

      Answered by GMAN

  • QuestionI recently purchased this gas range and mistakenly disposed of my information/instruction package. How can I acquire another one? Thank you.

    Asked by Weezie.

    • Answer they can be printed on line.

      Answered by GMAN

  • QuestionDo I need to season the Griddle?

    Asked by Judi.

    • Answer Hi Judi, No, it isn't a need to season the griddle since it has a non-stick layer over it. Leo

      Answered by Samsung