Questions & Answers

Q: QuestionWhat is the total maximum BTU rating for this range?

• A:Answer The total maximum BTU rating for this range is 54500.

Q: QuestionIs there a way to keep food warm in the oven?

• A:Answer Yes, you can keep meals warm in the oven with precision using the Keep Warm oven setting.

Q: QuestionCan I control this range with my voice?

• A:Answer Yes, you can conveniently use voice to control your oven with Alexa, Bixby, or Google.

Q: QuestionDoes this gas range have an integrated griddle?

• A:Answer Yes, the integrated griddle helps you conveniently prepare all your family's favorite meals.

Q: QuestionDoes this range have a Sabbath Mode?

• A:Answer Yes, this range has a Sabbath Mode.

Q: QuestionDoes this gas range have a self-cleaning function?

• A:Answer Yes, this gas range has a self-cleaning function that deep cleans by heating to a high temperature.

Q: QuestionCan this model top burners be lit with a match if the electricity is out?

Asked 4 years ago by OldPhysicist.

• A:Answer Yes

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionMeasurements tofit through doorway

Asked 4 years ago by Anonymous.

• A:Answer The true measurements are listed in the information about the product explanation but be sure to know that the door handle and control knobs on the front of it stick out a bit more than mentioned, I had to take the door trim off down to the casing as I misjudged the measurements given.

  Answered 3 years ago by UpsetparentVerified Purchase

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Q: QuestionHow do you adjust the oven temperature while it’s already set at a specific temp. For example, I start at 450 but need to turn it down to 400. Can’t find the answer anywhere. Thanks!

Asked 4 years ago by Carla.

• A:Answer I'm happy to help with this, Carla! Changing the temperature after the oven is already heated is the same process as setting the temperature initially. You will need to press the button for the cooking mode you are using, for instance "Bake". Next, use the number pad to enter the new temperature, then press "Start". ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do I take the handle off to bring it through the doorway when it gets here?

Asked 4 years ago by Upsetparent.

• A:Answer Yes, I figured it out with the old stove, I just pull up on the whole door and it comes up and off of the hinges, easy.

  Answered 4 years ago by Upsetparent

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Q: QuestionI need to get knobs DG9403950 where do I get them at

Asked 3 years ago by Richard.

• A:Answer Hello. Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Freestanding Gas Range with 18K BTU Dual Power Burner, WiFi & Self Clean on where I can get knobs DG9403950. Regarding your concern, it would be best to contact our Samsung Parts team for them to assist you further. You can contact them at 800.627.4368 Mon - Fri 9:00 AM ~ 6:30 PM EST. I suggest you check this link for further assistance, https://www.samsungparts.com/PartsList.aspx?Catalog=Parts_and_Accessories&PartSearch=DG9403950 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144735424 Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionI am unable to reinsert the drawer .... can anyone help?

Asked 4 years ago by harry.

• A:Answer Did you pull it out past the clips on the hinges? If so you need to insert both clips simultaneously while pushing the drawer into the slots, it is real troublesome feat, you have to make sure the clips on the hinge are just touching the slot, it doesn't look like it would go back in properly but with patience and repeated tries I actually got #@*!?$#@!! thing back in, the clips are on the back edge of the hinge like a little piece of metal looking thing that moves up and down and has a spring action that has to be very carefully moved, slid into the opening, both at the same time or you can't slide the drawer in, it will not go in lined up, it's very tricky. If I had pictures of it I would explain it better but to do that I would have to pull the #$@&*!#*@ drawer out and I'm not going through that again even though I know how to do it.

  Answered 3 years ago by UpsetparentVerified Purchase

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Q: QuestionDoes this oven have an air fryer option?

Asked 4 years ago by Anonymous.

• A:Answer Thanks so much for asking! This model is not listed as having the air fry feature. However, if that is a feature you are looking for, I can provide this link (https://bit.ly/3pwZuMS) to a full list of Samsung's currently available freestanding gas ranges that do have the air fry feature. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow does the wifi part of the stove work? Do I need internet or will it work from my smart phone service?

Asked 4 years ago by Upsetparent.

• A:Answer I'm happy to help with this, Bill! In order to use the Smart/Wi-Fi features, you will need to connect the range to the internet. I can also provide this link (https://bit.ly/3zzWxwQ) to the user manual for this model. Page 31 begins the section on how to connect and use the Smart features. ^Jecc

  Answered 4 years ago by Samsung

  
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Q: QuestionIs there any possible chance of changing my griddle for a grate? If so where can I buy one? The griddle was not what I thought. I prefer a grate and using it for big pots instead of making such a big mess when using the griddle. Please someone help.

Asked 3 years ago by Help.

• A:Answer Hi Help, We appreciate your question about getting a grate to replace the griddle for your range. I understand your reasons for wanting to change the griddle for a grate. You may visit the website of our authorized distributor for parts and accessories. I have shared their website below. http://www.samsungparts.com/CustomerService.aspx Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number 1144838263 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionHow do you set the clock for current time..? I cant find it in manual... Is there better user instructions available.for settings etc...

Asked 3 years ago by NJRosie.

• A:Answer Hi NJRosie. Thank you for reaching out regarding Samsung - 6.0 cu. ft. Freestanding Gas Range with 18K BTU Dual Power Burner, WiFi & Self Clean on how to set the clock. I am sorry to learn you have a hard time setting your clock. Regarding your concern, here are the steps. 1. Press the clock symbol 2. Enter the current time using the number pad. 3. Press START/SET to confirm the settings. I suggest you check this link to your user manual for further assistance. Please go to page 15. https://downloadcenter.samsung.com/content/UM/202105/20210525183423589/NX60A6311SS_AA_DG68-01340A-02_EN-MES-CFR_210511.pdf Also you can check this link for assistance. How to set the clock on your Samsung range https://www.samsung.com/us/support/answer/ANS00089342/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144461374 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionI set the oven to bake at 350 and it does nothing I get "test" flashing on the screen and that's it

Asked 3 months ago by Anonymous.

• A:Answer Hi there, Thank you for reaching out to us. Let us extend our help by providing the details you need for your range. If the range shows an error code “test”, this means that it is in Demo mode. The oven and cooktop will not heat (gas cooktops will still ignite). Below is a guide on how to turn off Demo mode for your model. Please turn to page 29 (Demo mode) of the user manual. User manual: https://downloadcenter.samsung.com/content/UM/202502/20250214150403730/O_01._DG68-01340A-08_IB_FULL_EN.pdf Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151782856) when you message us so our team can retrieve your information. Thank you. Nicole

  Answered 2 months ago by Samsung

  
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Q: QuestionCan this be converted to propane and what would be the cost to do it?

Asked 3 months ago by Rob.

• A:Answer Yes, Rob, this range can be converted to propane, and we require a qualified gas technician to do this. We recommend consulting a qualified gas technician for the cost. Please refer to your installation manual for more details. Turn to page 15, "Gas requirements." Installation Manual https://downloadcenter.samsung.com/content/EM/202212/20221227115216685/Install_NX60A6_DG68-01337A-00_EN-MES-CFR_201230.pdf Have a great day. ^Camille

  Answered 3 months ago by Samsung

  
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Q: Questionis this a 120 volt?

Asked 4 months ago by MarjorieH.

• A:Answer Hi Margie, Yes, this range requires a 120-volt, 60-Hz, 20-amp, AC, fused electrical circuit. Have a great day. -John

  Answered 4 months ago by Samsung

  
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