A:AnswerHi Sue,
To get the exact measurement of the distance from the burner to the burner grates, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung range at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
Thank you for choosing Samsung, and have a great day!
^Rodel
A:AnswerHi MJ,
I have shared the manual to learn more about setting up the clock. Please read through page 26 for instructions.
User manual:
https://downloadcenter.samsung.com/content/UM/202401/20240112151050724/O_01._NX5000A_T-F_NX60A6511SS_AA_DG68-01339A_EN.pdf
Have a great day!
Chrystel
A:AnswerGood question Danny about the max BTU's on this Samsung range model. I have listed the information below for you.
Oven:
Bake Burner (BTU/h): 18,000
Broil Burner (BTU/h): 13,500
Cooktop:
Right Front (BTU): 18,000
Right Rear(BTU): 5,000
Left Front(BTU): 17,000
Left Rear(BTU): 9,500
Center(BTU): 10,000
Leo
A:AnswerHi CookieMonster!
Thank you for reaching out to us. I appreciate your interest in our product, specifically the Samsung Range. I understand you want to know what the griddle is made out of.
The griddle for this Samsung Range is made of Aluminum. You may refer to our website under the "Specs" tab: https://www.samsung.com/us/home-appliances/ranges/gas/6-0-cu-ft-smart-freestanding-gas-range-with-no-preheat-air-fry-convection-in-stainless-steel-nx60a6511ss-aa/#specs.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144769609
Have a great day.
Melardo
A:AnswerHi Hank!
Thank you for reaching out to us. I appreciate your interest in our product, specifically the Samsung Range. I understand you want to know the needed voltage to install your Samsung Range.
Use a dedicated 120-volt, 60-Hz, 20-amp AC electrical circuit with a time-delay fuse or circuit breaker for this range. Do not plug more than one appliance into this circuit. You may refer to the user manual "Electrical and Grounding Safety" on page 9: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144734024
Have a great day.
Melardo
A:AnswerHi Lindansf.
Thank you for reaching out regarding Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection if it is possible to order a secondary grate for your middle burner. Regarding your concern, yes, you can order a secondary grate. I suggest you contact our Samsung Parts Team for them to assist you in getting the exact grate.
You can reach them at the following details:
J & J International, Inc.
Live Help : 800.627.4368
( Mon - Fri 9:00 AM ~ 6:30 PM EST )
I suggest you check these links for further assistance.
http://www.samsungparts.com/CustomerService.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144462160
^Camille
