Questions & Answers
- Model:
- NX60A6111SS
- |
- SKU:
- 6447914
Q: QuestionDoes this have a Convection Oven?
Asked by COVEN.
- A:Answer Greetings! No, please note that this particular Samsung range model is not equipped with a convection oven feature. Instead, it comes with a standard conventional oven, which means it does not include a built-in fan to circulate hot air throughout the oven cavity. As a result, the heat is distributed in the traditional manner, rising naturally from the heating elements located at the top and bottom of the oven. This setup is ideal for many everyday baking and roasting tasks, but it does not offer the faster or more even cooking that convection technology can provide. Leo
Answered by Samsung

Q: QuestionIs this a propane range?
Asked by Gigi.
- A:Answer No, Gigi, this range model's default gas setting is Natural Gas; however, it can be converted to LP (Liquid Propane) during installation. For your range to utilize LP gas, the installer must replace the five surface burner orifices and two oven orifices with the provided LP orifice set and reverse the GPR adapter. Have a great day, -Ernest-
Answered by Samsung

Q: Questionwhy are all the control buttons not backlit?
Asked by oldbuddy.
- A:Answer Hi there, A range helps ensure your meal is freshly cooked. Let's get the information you need to make sure your range operates smoothly. The link below will help address the control buttons of your range. Learn more by checking the hyperlinks. Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven: https://www.samsung.com/us/support/troubleshoot/TSG10002418/ Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148397196) to help our team pull up your information when you message us. Have a great day. -Ernest-
Answered by Samsung

Q: QuestionI have had my stove just a month over a year and now when heating the oven the power goes off by itself and so does the clock. I'm having to disconnect the plug and plug it in again to get it to come back on. I would like to know why is this happening?
Asked by SonyaO.
- A:Answer call Samsung its under warranty. 1800 Samsung.
Answered by GMAN
Q: QuestionDoes this samsung oven come with an LP converter kit? If it does, do I need to pay extra installation price?
Asked by Kayt.
- A:Answer Yes, Kayt, the range does come with an LP conversion kit included in the package. Please see the specs sheet for the included "Accessories" "LP Conversion Kit" Spec sheet https://www.samsung.com/us/home-appliances/ranges/gas/6-0-cu-ft-smart-freestanding-gas-range-with-integrated-griddle-in-stainless-steel-nx60a6111ss-aa/#specs Converting the range needs to be done by your qualified gas technician. Please see page 10 of the manual on the 8th bullet for additional details. Manual https://downloadcenter.samsung.com/content/UM/202405/20240524144646410/01._DG68-01341A-07_IB_FULL_NX60A6111SS_AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147747239) to help our team gather your information. Have a great day. ^Charles
Answered by Samsung

Q: QuestionHow do I calibrate this oven? I’ve added an internal oven thermometer and noticed the oven is actually 50 degrees hotter than the set cook temperature.
Asked by Anonymous.
- A:Answer I would think you should have the oven sensor replaced. 1800 Samsung can answer the calibration issue.
Answered by GMAN
Q: Questionhow much is installation and charge for taking away old stovE
Asked by becky.
- A:Answer Dear valued Bestbuy client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the cost of the installation and haul-away service. Have a great day. -Ernest-
Answered by Samsung

Q: Questionis just the stove top gas powered and the oven electric or is the whole thing fueled by propane?
Asked by Anonymous.
- A:Answer the oven is gas powered as well as the burners.
Answered by GMAN
Q: QuestionI have Samsung stove and I need a replacement stove knob how do I receive on or do I reach out to samsung
Asked by Replace.
- A:Answer Greetings! Let us extend our help by providing the details you need for your Samsung range model. I have shared the website of our authorized distributor for parts and accessories below. Please visit the website to check on the availability of a compatible knob for your range model. https://samsungparts.com/pages/supports Leo
Answered by Samsung

Q: QuestionWhere is the serial number located on this oven?
Asked by Anonymous.
- A:Answer usually if you open the bottom drawer usually on the left side on the oven itself you will see the complete model and serial number. if you cant read it clearly like me take a phone pic. so you can enlarge.
Answered by GMAN
Q: Questionwhere is the heating element of this oven?
Asked by debbie.
This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - White
- A:Answer its under the bottom plate with vents on both sides. may be removable.
Answered by GMAN
Q: QuestionAre the knobs easily available for replacement?
Asked by Farheen.
- A:Answer I cant believe all the chatter about cheap broken knobs. sounds like its a warranty issue.
Answered by GMAN
Q: QuestionCan you replace the integrated griddle with a standard stove grade
Asked by StormTrooper.
- A:Answer Hi there, No, the griddle or any parts of the range cannot be replaced unless stated in the manual. You can check the link below and see page 10 (Installation Safety) for reference. User manual: https://downloadcenter.samsung.com/content/UM/202401/20240112151431945/O_01._DG68-01341A-06_IB_FULL_EN.pdf Have a great day, -Ernest-
Answered by Samsung

Q: QuestionOVEN PART NOT TURNING ON
Asked by Anonymous.
- A:Answer Have to take stove out of test mode.
Answered by Anonymous
Q: QuestionWhat's the difference between 18k dual burner and integrated griddle? I see both model have same specifications and prices also difference
Asked by Mohsin.
- A:Answer Mohsin, the 18k dual burner range, has the child lock feature, 18,000 BTU, Dual Ring, and 5 burners with a total weight of 178 lbs. The integrated griddle range does not have a child lock feature, has only 17,000 BTU, and only 4 burners with a total weight of 169 lbs. Please check these links for more details. Comparison of the 18k dual burner and the integrated griddle https://www.samsung.com/us/compare/#category/N0002404/products/NX60A6311SS%2FAA,NX60A6111SS%2FAA Have a great day. ^Camille
Answered by Samsung

Q: QuestionDoes Costco dispose of the old range when the new one is delivered and installed?
Asked by Anonymous.
- A:Answer Dear Valued CostCo Client, To better assist you with this concern, don't hesitate to contact our CostCo Customer Service department at (800) 774-2678. Monday-Friday, 5:00 a.m. to 7:00 p.m. / Saturday, 9:30 a.m. to 2:00 p.m. PST. They can answer your questions or transfer you to your local store to answer your concerns. Have a great day. ^Camille
Answered by Samsung

Q: QuestionI am very old school and do not want anything like ranges etc. connected to a smart phone. Will that range work without all that new technology?
Asked by Maddy.
This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - White
- A:Answer Yes, Maddy, the range will still work even if you do not connect it to the SmartControl feature. Connecting to the SmartControl via the SmartThing feature using your phone is an additional feature that will help you send cooking instructions to your oven, give you energy usage alerts, monitor meal status, and so much more. If you want to try using the SmartThing Feature, please see page 30 under the "Smart Control" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202309/20230920161254294/O_01._DG68-01341A-05_IB_FULL_EN.pdf Have a great day. ^Camille
Answered by Samsung

Q: QuestionIs this oven self-cleaning?
Asked by AngelaP.
- A:Answer Hi there, Yes, this range has a self-clean feature. Please see the "Use the Self Clean cycle" section, follow the steps and click the hyperlinks for further assistance. How to clean your Samsung oven. https://www.samsung.com/us/support/answer/ANS00049011/ Have a great day. ^Aloe
Answered by Samsung

Q: QuestionHow do I turn oven light off
Asked by Casey.
- A:Answer If it’s a smart oven go to the app an login but if not it’s on the digital screen it will have a light bulb symbol
Answered by WillieH
Q: QuestionIf I do not have my gas hooked up yet but I have the stove itself, can I plug it into a wall outlet and still use the oven?
Asked by Lou.
- A:Answer No, the oven must be connected to a gas line to operate, Lou. Have a great day, -Ernest-
Answered by Samsung





































