Questions & Answers

Q: QuestionDoes this samsung oven come with an LP converter kit? If it does, do I need to pay extra installation price?

Asked 1 year ago by Kayt.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless Steel

• A:Answer Yes, Kayt, the range does come with an LP conversion kit included in the package. Please see the specs sheet for the included "Accessories" "LP Conversion Kit" Spec sheet https://www.samsung.com/us/home-appliances/ranges/gas/6-0-cu-ft-smart-freestanding-gas-range-with-integrated-griddle-in-stainless-steel-nx60a6111ss-aa/#specs Converting the range needs to be done by your qualified gas technician. Please see page 10 of the manual on the 8th bullet for additional details. Manual https://downloadcenter.samsung.com/content/UM/202405/20240524144646410/01._DG68-01341A-07_IB_FULL_NX60A6111SS_AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147747239) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionHow do I calibrate this oven? I’ve added an internal oven thermometer and noticed the oven is actually 50 degrees hotter than the set cook temperature.

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless Steel

• A:Answer I would think you should have the oven sensor replaced. 1800 Samsung can answer the calibration issue.

  Answered 9 months ago by GMAN

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Q: Questionhow much is installation and charge for taking away old stovE

Asked 1 year ago by becky.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless Steel

• A:Answer Dear valued Bestbuy client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the cost of the installation and haul-away service. Have a great day. -Ernest-

  Answered 1 year ago by Samsung

  
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Q: Questionis just the stove top gas powered and the oven electric or is the whole thing fueled by propane?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless Steel

• A:Answer the oven is gas powered as well as the burners.

  Answered 9 months ago by GMAN

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Q: QuestionI have Samsung stove and I need a replacement stove knob how do I receive on or do I reach out to samsung

Asked 1 year ago by Replace.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless Steel

• A:Answer Greetings! Let us extend our help by providing the details you need for your Samsung range model. I have shared the website of our authorized distributor for parts and accessories below. Please visit the website to check on the availability of a compatible knob for your range model. https://samsungparts.com/pages/supports Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionWhere is the serial number located on this oven?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless Steel

• A:Answer usually if you open the bottom drawer usually on the left side on the oven itself you will see the complete model and serial number. if you cant read it clearly like me take a phone pic. so you can enlarge.

  Answered 9 months ago by GMAN

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Q: Questionwhere is the heating element of this oven?

Asked 1 year ago by debbie.

• A:Answer its under the bottom plate with vents on both sides. may be removable.

  Answered 9 months ago by GMAN

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Q: QuestionAre the knobs easily available for replacement?

Asked 1 year ago by Farheen.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless Steel

• A:Answer I cant believe all the chatter about cheap broken knobs. sounds like its a warranty issue.

  Answered 9 months ago by GMAN

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Q: QuestionCan you replace the integrated griddle with a standard stove grade

Asked 1 year ago by StormTrooper.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless Steel

• A:Answer Hi there, No, the griddle or any parts of the range cannot be replaced unless stated in the manual. You can check the link below and see page 10 (Installation Safety) for reference. User manual: https://downloadcenter.samsung.com/content/UM/202401/20240112151431945/O_01._DG68-01341A-06_IB_FULL_EN.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionOVEN PART NOT TURNING ON

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless Steel

• A:Answer Have to take stove out of test mode.

  Answered 1 year ago by Anonymous

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Q: QuestionWhat's the difference between 18k dual burner and integrated griddle? I see both model have same specifications and prices also difference

Asked 2 years ago by Mohsin.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless Steel

• A:Answer Mohsin, the 18k dual burner range, has the child lock feature, 18,000 BTU, Dual Ring, and 5 burners with a total weight of 178 lbs. The integrated griddle range does not have a child lock feature, has only 17,000 BTU, and only 4 burners with a total weight of 169 lbs. Please check these links for more details. Comparison of the 18k dual burner and the integrated griddle https://www.samsung.com/us/compare/#category/N0002404/products/NX60A6311SS%2FAA,NX60A6111SS%2FAA Have a great day. ^Camille

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes Costco dispose of the old range when the new one is delivered and installed?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless Steel

• A:Answer Dear Valued CostCo Client, To better assist you with this concern, don't hesitate to contact our CostCo Customer Service department at (800) 774-2678. Monday-Friday, 5:00 a.m. to 7:00 p.m. / Saturday, 9:30 a.m. to 2:00 p.m. PST. They can answer your questions or transfer you to your local store to answer your concerns. Have a great day. ^Camille

  Answered 2 years ago by Samsung

  
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Q: QuestionI am very old school and do not want anything like ranges etc. connected to a smart phone. Will that range work without all that new technology?

Asked 2 years ago by Maddy.

• A:Answer Yes, Maddy, the range will still work even if you do not connect it to the SmartControl feature. Connecting to the SmartControl via the SmartThing feature using your phone is an additional feature that will help you send cooking instructions to your oven, give you energy usage alerts, monitor meal status, and so much more. If you want to try using the SmartThing Feature, please see page 30 under the "Smart Control" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202309/20230920161254294/O_01._DG68-01341A-05_IB_FULL_EN.pdf Have a great day. ^Camille

  Answered 2 years ago by Samsung

  
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Q: QuestionIs this oven self-cleaning?

Asked 2 years ago by AngelaP.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless Steel

• A:Answer Hi there, Yes, this range has a self-clean feature. Please see the "Use the Self Clean cycle" section, follow the steps and click the hyperlinks for further assistance. How to clean your Samsung oven. https://www.samsung.com/us/support/answer/ANS00049011/ Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionHow do I turn oven light off

Asked 2 years ago by Casey.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless Steel

• A:Answer If it’s a smart oven go to the app an login but if not it’s on the digital screen it will have a light bulb symbol

  Answered 2 years ago by WillieHVerified Purchase

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Q: QuestionIf I do not have my gas hooked up yet but I have the stove itself, can I plug it into a wall outlet and still use the oven?

Asked 2 years ago by Lou.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless Steel

• A:Answer No, the oven must be connected to a gas line to operate, Lou. Have a great day, -Ernest-

  Answered 2 years ago by Samsung

  
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Q: QuestionHow do you clean the integrated grill and burner under it since the griddle can't be removed on model NX60A6111SW/AA?

Asked 2 years ago by Nugget.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless Steel

• A:Answer On the actual oven, not the model. The grill can be removed for cleaning

  Answered 2 years ago by Television

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Q: QuestionWhere is the broiler? Is it on top or in a drawer?

Asked 2 years ago by Alfs.

• A:Answer Hi Alfs, We appreciate your question about the location of the broiler on this Samsung range model. The broil oven burner is located at the top of the oven cavity. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionHow do I season the griddle in the middle. It has rubber feet so I don't want to put it in the oven like I would other cast iron pans.

Asked 2 years ago by Chrissy.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless Steel

• A:Answer I don't know if you have to season it. I made french toast and all I did was put oil on it. They didn't stick.

  Answered 2 years ago by bubbaa

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