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Hi jdc6458! We're sorry you've had trouble with your current model, but we appreciate you still considering Samsung! Our ovens should be able to reach 350 degrees Fahrenheit within 20 minutes when only one oven rack is in it. It is important to note that things such as high temperature settings and opening the door will extend the heating time. We're also more than happy to speak with you directly about your current model to see what options we can offer to help resolve the heating issues. You can even reference ticket number 1143594244, and contact us directly through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
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