“Is the rear filler kit an included accessory with this range?”
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We just received this oven today and the rear filler kit was NOT included. Now wwe have a big ugly gap. See photo. It would have been nice to have the filler kit enclosed or been given the option of purchasing it if needed. We purchased it from Best Buy. How do I go about purchasing one and getting it installed?
Sorry, there was a problem. Please try again later.Yes, the filler strip is included.
Sorry, there was a problem. Please try again later.We bought our range NOT thru Best Buy; but online. It came with Gap Filler, but was discarded by delivery people. Now 6 days later, we are trying to get this piece; its available for $84+ thru Samsung. They want receipt, warranty info,, delivery info, SS#, Model #, photos, etc. We have had it in our home 6 days. TERRIBLE SERVICE from Samsung and online BIG b ox store.
Sorry, there was a problem. Please try again later.Yes
Sorry, there was a problem. Please try again later.The rear filler is not included
Sorry, there was a problem. Please try again later.My new (10/23/25) Induction range installation book says one is included. The installers either threw it away, didn't know what it was, or it was missing from the box. I have spent hours and hours trying to contact Samsung and Best Buy about this; however NO ONE wants to help. Samsung tells me to contact Best Buy, Best Buy tells me to contact Samsung. I will never purchase another Samsung item or shop at Best Buy again.
Sorry, there was a problem. Please try again later.Yes
Sorry, there was a problem. Please try again later.I also bought this stove and had the ugly 1” gap, and 1) they didn’t install the filler strip, or 2) it didn’t come with it. Did it come with it? I’ve asked many times even at Best Buy, and they said there’s nothing to fill it. I still have the ugly gap. Can I get Samsung to send me one or escalate with Best Buy?
Sorry, there was a problem. Please try again later.The rear filler kit is included with range. I know because it came with my samsung stove and was damaged. We have been trying to get a replacement since October 2020 and samsung has sent us the wrong part twice. For some reason there is no part number on the rear fill kit, but it is called out in the installation manual as an item that is included with your range. Go figure samsung. They have been much help.
Sorry, there was a problem. Please try again later.Hello gmanusmc, Thank you for reaching out and letting us know your inquiry if a rear filter kit does not come with this Samsung range. We understand that this information may be essential for you to know. We're here to help. As per checking, a rear filter kit does not come with the Samsung range. You may check page 14 of the user manual to know what comes in the package for reference. https://downloadcenter.samsung.com/content/UM/202103/20210316140714381/NX9000T_NX60T8511SS_AA_DG68-01221A-06_EN-MES-CFR.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144313727 -Angelica
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