A:AnswerWe appreciate you asking about this, Samsunguser! We would like to speak with you directly to better determine the best resolution. Please reference ticket number 1143897663, and reach out to us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
A:AnswerIt's even easier than that, Spotz! This model features two separate buttons for convection bake and regular bake. This means you can easily choose whichever option you'd like to use, each time you cook. ^Jecca
A:AnswerHi there, Marauder7! I recommend checking with SamsungParts.com or calling 1-800-627-4368 for information on available parts and accessories for Samsung appliances. ^Jecca
A:AnswerI'm happy to help with this. First, here is a link (https://bit.ly/2Xe5sXn) to the full user manual for this model. Page 14 begins an overview section that can help you become familiar with the parts and features of this model. Pages 16 and 20 begin detailed sections with steps on how to use the cooktop and oven respectively. ^Jecca
A:AnswerGreat question, Aliana! We recommend running a bake cycle at 400 degrees Fahrenheit for one hour once the unit is installed. This is because the oven may have a faint, gas-like odor when it's first used out of the box due to its plastic packaging and protective oil coating. ^Jecca
A:AnswerThanks so much for asking, Cam! The convection mode on this model uses a fan to help circulate the air and create a more even temperature throughout the oven. The control panel features both a convection bake and a standard bake button. The convection feature only applies to the oven compartment. ^Jecca
A:AnswerI'm happy to help with this! First, I'm providing this link (https://bit.ly/2Xe5sXn) to the user manual for this model. Page 15 has step by step instructions on how to set the clock. ^Jecca
A:AnswerWe're happy to help with this, ajts62001! First, I have this link (https://bit.ly/3B61Khl) to the complete user manual for this model. You can also reach out to us directly with any questions you might have about the features and functions of this model. Just reference ticket number 1143616246, and contact us through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
A:AnswerHi jdc6458! We're sorry you've had trouble with your current model, but we appreciate you still considering Samsung! Our ovens should be able to reach 350 degrees Fahrenheit within 20 minutes when only one oven rack is in it. It is important to note that things such as high temperature settings and opening the door will extend the heating time. We're also more than happy to speak with you directly about your current model to see what options we can offer to help resolve the heating issues. You can even reference ticket number 1143594244, and contact us directly through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
