“Control knob for one of the burner is stuck in pressed down position and will not come up or out. Wondering if you could suggest a solution and what is the warranty period on this unit? BK”
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Good day. Thank you for letting us know about the control knobs on your gas range. Any adjustment or service should be performed only by qualified gas range service technicians. For your information, Samsung warrants your gas range against manufacturing defects in materials or workmanship for a limited warranty period of one (1) year from the date of original purchase. You can click on this link for more warranty details: https://www.samsung.com/us/support/service/warranty/NX60T8311SS/AA For further assistance, please get in touch with us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145111454) to help our team pull up your information when you message us. Thank you for choosing Samsung. Have a wonderful day! —Vannesa
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