“The user manual says the burner controls can be removed to clean. How are they removed? I have tried pulling them off, but no luck.”
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Hi Lorraine. Thank you for reaching out regarding your Samsung - 6.0 Cu. Ft. Front Control Slide-in Gas Range with Smart Dial, Air Fry & Wi-Fi, Fingerprint Resistant. I am sorry to learn you have a hard time removing the knobs; nothing to worry about as this link can be able to assist you. Here is the link how to clean your Samsung gas cooktop https://www.samsung.com/us/support/answer/ANS00049945/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144306582 ^Camille
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