“After the washing cycle, it seems that water remains in the top-load washer. I can hear it sloshing when I spin the drum, which might be causing a smell like rotten eggs. Should the water be completely drained after the cycle?”
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Hi Sam, We understand that having an unusual smell from our washer can be worrisome. Let us help you. Please see the link below for steps if the Samsung washing machine has a mildew smell. Kindly click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-mildew-smell-or-visible-mold Also, kindly check the link below for the steps if the Samsung washing machine is not draining. Please watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01001013/ Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147459325, which will help our team pull up your information. ^Rainly
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