A:AnswerThe problem is with the favric sofner dispenser overflowing and leaking. Ive had the same problem for 4 months and Samsung juat keeps giving the run around. It seems like its a manufacturer flaw. You can still use the bottom washer if you unplugg it...remove the back panel and manually dry the area where the sensor is just dont use the top washer or ir will do it again. I gave up and finally decided to use my geek squad insurance after 4 or 5 calls. Best Buy will replace the machine but now I have to purchase appliance insurance agajn when it shouldve bee samsung replacing it for free. I do not recommend and I will not buy again.
A:AnswerI think they all do. I do see water standing in the inner seal after washing and I'm going to keep it wiped down and dry after using the machine to try to see if I can avoid the musky order that is common in front olad washing machines. ( I have had 3 front load washing machines and they all seem to get that odor.)
It has a water drain at the base to drain any water that may build up which should help. It also has a filter at the bottom you can clean so I'm hoping it sol
A:AnswerTo everyone saying the softener cup is leaking over, I have gone to using NO fabric softener. That's right ladies and gentlemen, NO fabric softener is a washer with 2 compartments for it. Just got another LC1 code. Now I was told to stop using so much soap. Who from best buy or samsung will be upfront and honest enough to say "samsun released a faulty dual washer and dryer"? It's a huge fail and millions of americans are experiencing this issue. What's even sadder is best buy's joke of a replacement policy ( after 3 physical parts replacements they'll repair. NOT after 3 visits due to breakdown, but only if they have to replace parts). I"m sitting here with my 3 year old's clothes stuck in the washer and water all over my floor and all they have to say is basically "dont use your very expensive washer". Best Buy and Samsung needs lessons on customer service.
A:AnswerPerformance is excellent, actually a pleasure to do laundry. Have had less than a month so can't speak to long term reliability, the Samsung dryer we had prior to this purchase was reliable. The soap side of the solutions tray is removable for cleaning, the liquid bleach and fabric softener trays are not removable but are easy to access.