“I bought this expensive washer and dryer set. Within 18 months the diaphragm had to be replaced on the washer. The top washer broke a month after that. I got the diaphragm fixed as a "courtesy". its been two years are 4 months. Diaphragm broken again.”
Answer This Question
1-2 of 2 Answers
Hi Purchase, Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. Your washing machine is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of: One (1) year parts and labor. Three (3) years stainless tub part (Part Only). Ten (10) years washing DD motor part (Part Only). Please click on the link for complete details of warranty coverage. https://www.samsung.com/us/support/service/warranty/WV60M9900AW/A5 Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144379272 Leo
Sorry, there was a problem. Please try again later.This is not a question
Sorry, there was a problem. Please try again later.