Questions & Answers

Q: QuestionCan I control this electric range with my voice?

• A:Answer Yes, you can conveniently use voice to control this oven with Alexa, Bixby, or Google.

Q: QuestionDoes this electric range have a hidden bake element?

• A:Answer Yes, this electric range has a hidden bake element at the bottom of the oven.

Q: QuestionIs there a rapid boil burner on this range?

• A:Answer Yes, this range has a 3300 W Rapid Boil burner.

Q: QuestionDoes this electric range have a storage drawer?

• A:Answer Yes, the electric range has a storage drawer to keep bakeware or oven accessories.

Q: QuestionDoes this electric range have a self cleaning option?

• A:Answer Yes, this electric range has both self and steam clean options.

Q: QuestionDoes this range have a keep warm setting?

• A:Answer Yes, this range has a keep warm setting.

Q: QuestionDoes the back of this range sit flush up against the wall? If not - how much allowance is there for the cord in the back?

Asked 4 years ago by Janet.

• A:Answer No, it definitely doesn't sit flush against the wall....there is about 5-6 inches of clearance for cords! :)

  Answered 4 years ago by Watters

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Q: QuestionI bought this stove December 17, love it. But is it normal that the stove gets super hot and smells like it's on fire when I do the self clean?

Asked 2 years ago by Wilma.

• A:Answer Hi Wilma, Congratulations on your new Samsung range and we are happy that you loving it. During self-cleaning, the surfaces may get hotter than usual. The burning or oily odor smell is normal in a new oven and will disappear in time. You are speeding the process by performing a self-clean on your range. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionIt stated in the electrical specification that The Power Cord included. But when I checked out, it said I needed to purchase a power cord?

Asked 4 years ago by Jack.

• A:Answer OK question answered. No power cord. First, that's ridiculous. Who does that? Second, you need to change that ON YOUR WEB SITE.

  Answered 4 years ago by Whichaway

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Q: QuestionHow much weight can the top hold?/weight limit?

Asked 4 years ago by Dul02.

• A:Answer Thanks so much for asking, Dul02! According to our guide on canning (https://bit.ly/2YjNP8Y) our cooktops have been tested up 65 pounds. However, lighter objects can still damage the cooktop if they are dropped or dragged across the cooktop. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is best to use to clean the top of this stove ? And also how can you prevent it from marking up?

Asked 3 years ago by Ti.

• A:Answer I have been using Wright's Cooktop Cleaner. I have also used Bar Keeper's Friend, which is very economical, on another glass top stove. Both have worked well. Avoid getting food on the glass, and clean it regularly.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionCan I change the tones/alerts when the timer ends or the preheating is complete?

Asked 3 years ago by johnec4.

• A:Answer Great question, johnec4! While this model doesn't have an option to alter the alarm sounds, you do have the option to turn these sounds off entirely. In fact, I can provide this link (https://bit.ly/3n1unrH) to the user manual for this model. Page 37 has instructions on how to turn the sounds on/off. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: Questioncan the range be set flush against the wall?

Asked 4 years ago by Awesome.

• A:Answer It depends. If your 240 outlet is sticking out you're limited by that. Otherwise it can be fairly flush

  Answered 4 years ago by TjscVerified Purchase

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Q: QuestionDoes the stove top gets hot when oven is on?

Asked 2 years ago by Latina.

• A:Answer Happy to read your inquiry about the range, Latina. Happy to inform you that this will not get hot, but a little warm due to the vent location when using the oven. To better assist you with Samsung products and purchases, please reach us with the following options: Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 2 years ago by Samsung

  
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Q: QuestionI don't want to use WIFI so how do you set the clock to the right time

Asked 3 years ago by Timer.

• A:Answer Click on the time and you can change it

  Answered 3 years ago by StoveVerified Purchase

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Q: QuestionI see a red light under the black top that seems to be on all the time?

Asked 3 years ago by Franch.

• A:Answer I was reading the manual and it says it's a temperature gauge to say that the oven is hot.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWhat is the dimension for the burners

Asked 3 years ago by Kelly.

• A:Answer I'm so glad you asked, Kelly! All four burners on this model have a 6" diameter option. The right and left front burners also have a 9" diameter option. This flexibility allows users to have the perfect size burner each time they cook. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this oven REQUIRE the Samsung app? Or can it operate WITHOUT the app/wif?i

Asked 4 years ago by curiousgeorge.

• A:Answer No, it can be completely operated not using the app at all.

  Answered 4 years ago by Sid3232Verified Purchase

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Q: QuestionCan the handle be removed to fit through a doorway

Asked 1 week ago by Nurse4kids.

• A:Answer Hello there, No, you cannot remove the handle; however, you can remove the oven door. Please refer to your user manual for more details. Turn to pages 45-46, "Removing and reinstalling the oven door." User manual https://downloadcenter.samsung.com/content/UM/202502/20250214161028140/O_01._IB_HTML_NE5000A_NE63A6311_AA-05_EN.pdf Have a nice day! ^Camille

  Answered 1 week ago by Samsung

  
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