Questions & Answers

Name: Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Stainless Steel
Brand: Samsung
SKU: 12372314
Price: 931.66 USD
Availability: InStock
Rating: 4.5 (1108 reviews)

Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Stainless Steel

Model:: NE63A6311SS; |
SKU:: 12372314

User rating, 4.5 out of 5 stars with 1108 reviews.

Highly rated by customers for:

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Questionhow do I set the oven for proofing bread dough
Asked 1 month ago by Busybee.
- Answer Hi Rosie, Thank you for considering our Samsung range. This Samsung range features a built-in Bread Proof function, which provides a consistently warm and controlled environment to support optimal dough rising. To use this feature, place your prepared dough in an oven-safe container, close the oven door, select Bread Proof on the control panel, and press Start. The oven will maintain the ideal low temperature for proofing, and you may stop the cycle at any time once the dough has risen to your preference. For more details, visit: https://www.samsung.com/us/support/troubleshoot/TSG10002525/ Please keep this reference number for your records: 1152328155. We appreciate you reaching out, and Samsung truly values your continued support. Glaiza Samsung Care
  Answered 1 month ago by Samsung
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QuestionDo the oven racks have a roll out feature?
Asked 1 month ago by 3435.
- Answer Hi 3435, We value your interest in your Samsung range. This model features durable, adjustable oven racks designed to support flexible cooking arrangements for everyday baking and roasting. If a gliding (roll‑out) oven rack is a feature you’re considering, the Samsung range model NX58K7850SS is a comparable alternative that includes a built‑in gliding rack for smoother access when placing or removing heavier cookware. You can review the full specifications, including its gliding rack feature, using the link below: https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/freestanding/pd/nx58k7850ss/NX58K7850_030416.pdf Please keep this reference number for your records: 1152320756. Thank you for your continued interest in Samsung products. Glaiza Samsung Care
  Answered 1 month ago by Samsung
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QuestionI does this stove have a convection oven?
Asked 4 months ago by Anonymous.
- Answer Yes
  Answered 3 months ago by JohnW
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QuestionDoes the power cord come in the box?
Asked 4 months ago by PowerCord.
- Answer Yes
  Answered 3 months ago by JohnW
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QuestionCan the handle be removed to fit through a doorway
Asked 5 months ago by Nurse4kids.
- Answer Yes
  Answered 3 months ago by JohnW
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Questionwill this range turn off automatically if the broil option is left on the the oven door closed?
Asked 5 months ago by Maddie.
- Answer Hi Maddie, Yes, the range’s oven will turn off automatically if the broil option is left on for an extended period. Have a great day. -John
  Answered 5 months ago by Samsung
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QuestionCan I get the measurements from bottom to glasstop, I need it to be flush with countertop
Asked 5 months ago by Tamara.
- Answer Hi Tamara, There are no exact measurements from bottom to glasstop; however, the total height of the range is 46 5/16 inches (adjustable). Below is the link to the spec sheet; kindly go to page 2 to learn more about refrigerator dimensions. Spec sheet. https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/pdp-spec-sheet/NE63A6311SS_V4.pdf Have a great day! -Ricardo
  Answered 5 months ago by Samsung
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QuestionIs this available in white
Asked 7 months ago by Anonymous.
- Answer Greetings! No, this Samsung range model is not available in white. It comes in two finishes: stainless steel (model NE63A6311SS) and black stainless steel (model NE63A6311SG). Leo
  Answered 7 months ago by Samsung
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QuestionHow do I set the time for the clock.?
Asked 1 year ago by Lyn.
- Answer Hi Lyn, Please see page 27 of the user manual for steps on how to set the clock. https://downloadcenter.samsung.com/content/UM/202502/20250214161028140/O_01._IB_HTML_NE5000A_NE63A6311_AA-05_EN.pdf ^Rodel
  Answered 1 year ago by Samsung
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QuestionCan you cook multiple trays of cookies at one time
Asked 1 year ago by Vlavers.
- Answer Yes I did and it cooked just fine
  Answered 1 year ago by TiffanyW
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QuestionI just purchases the stove few days ago and got installed yesterday. After I use the oven and turn it off, the oven is still hot and seems it does not turn off. I wait for an hour but it is still hot. Is something defect here? Or what can I do?
Asked 1 year ago by Suri.
- Answer CHECK TO MAKE SURE YOU TURNED OFF ALL THE TIMERS
  Answered 1 year ago by JamesD
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QuestionIs this shiny stainless, or does it come as a brushed stainless or even black stainless?
Asked 1 year ago by Suzie.
- Answer mine is a shiny stainless. I don't know if it comes in brushed or black stainless.
  Answered 1 year ago by DebraM
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Questioncan you use any pots with this stove
Asked 1 year ago by Babygirl.
- Answer Yes, from what I can tell, no special cookware is needed.
  Answered 1 year ago by AlexisY
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QuestionThe first night I used the stove top I made something with cooking oil. The splatter of oil got all over the stove top, as is normal. Now I have spots all over the glass top that wont come off. Please advise.
Asked 1 year ago by Flyjam.
- Answer Hi there, Please see each section, watch the full video, follow the steps, and click the hyperlinks for further help. Clean and care for your Samsung electric cooktop. https://www.samsung.com/us/support/answer/ANS00060833/ Have a great day. ^Aloe
  Answered 1 year ago by Samsung
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QuestionWhy is my stove constantly clicking? It clicks when oven is on and off. Randomly throughout the day the range will just click a few times. The oven light also turns on and off when not in use.
Asked 1 year ago by Concerned.
- Answer Hi there, Unusual sounds from our appliances can be concerning. Let us help you with the range. Here is a link to help you with the range noise. Please see the "Clicking or cracking" section, play the sound, follow the steps, and click the hyperlinks for further help. Samsung cooktop and range sounds and operational noises. https://www.samsung.com/us/support/troubleshooting/TSG01110180/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147572271) to help our team pull up your information. Have a great day. ^Aloe
  Answered 1 year ago by Samsung
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QuestionDoes this model comes with a griddle?
Asked 1 year ago by Aj.
- Answer No, Aj, this range model does not come with a griddle. You can check the link below to learn more about what's in the box with the range. Overview and what's included: https://www.samsung.com/us/support/troubleshooting/TSG01212842/ Have a great day, -Ernest-
  Answered 1 year ago by Samsung
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Questioncan the glass top be re placed if broken
Asked 1 year ago by jake.
- Answer Yes, Jake, the glass cooktop of this range model can be replaced if necessary. The link below explains the range's warranty coverage. Warranty: https://www.samsung.com/us/support/service/warranty/NE63A6311SS/AA/ Have a great day, -Ernest-
  Answered 1 year ago by Samsung
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Questionmy oven Light Comes on For no Reason How DO I Fix THIS ?
Asked 1 year ago by OvenLight.
- Answer Hi there, We would like to assist you further with your concern. Kindly let us know more about the range. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147419680) to help our team pull up your information when you message us. Have a great day, -Ernest-
  Answered 1 year ago by Samsung
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Questiondoes this product come with an anti-tip device seperately to be installed
Asked 1 year ago by Gary.
- Answer Yes, Gary, this electric range comes with an anti-tip device to install. For reference, check the link below and see page 6 (Installing the Anti-tip device). Installation manual: https://downloadcenter.samsung.com/content/EM/202212/20221227112152511/Install_NE63A6711_DG68-01359A-00_EN-MES_210104.pdf Have a great day, -Ernest-
  Answered 1 year ago by Samsung
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QuestionDo the smooth surface electric range have a cord with 4 prong to go into the outlet?
Asked 1 year ago by Ladiabeauty.
- Answer Greetings! No, the power cord (4-prong or 3-prong) is purchased separately for this Samsung electric range model. Leo
  Answered 1 year ago by Samsung
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Showing 21-40 of 105 questions

Questions & Answers

Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Stainless Steel

Q: Questionhow do I set the oven for proofing bread dough

Q: QuestionDo the oven racks have a roll out feature?

Q: QuestionI does this stove have a convection oven?

Q: QuestionDoes the power cord come in the box?

Q: QuestionCan the handle be removed to fit through a doorway

Q: Questionwill this range turn off automatically if the broil option is left on the the oven door closed?

Q: QuestionCan I get the measurements from bottom to glasstop, I need it to be flush with countertop

Q: QuestionIs this available in white

Q: QuestionHow do I set the time for the clock.?

Q: QuestionCan you cook multiple trays of cookies at one time

Q: QuestionI just purchases the stove few days ago and got installed yesterday. After I use the oven and turn it off, the oven is still hot and seems it does not turn off. I wait for an hour but it is still hot. Is something defect here? Or what can I do?

Q: QuestionIs this shiny stainless, or does it come as a brushed stainless or even black stainless?

Q: Questioncan you use any pots with this stove

Q: QuestionThe first night I used the stove top I made something with cooking oil. The splatter of oil got all over the stove top, as is normal. Now I have spots all over the glass top that wont come off. Please advise.

Q: QuestionWhy is my stove constantly clicking? It clicks when oven is on and off. Randomly throughout the day the range will just click a few times. The oven light also turns on and off when not in use.

Q: QuestionDoes this model comes with a griddle?

Q: Questioncan the glass top be re placed if broken

Q: Questionmy oven Light Comes on For no Reason How DO I Fix THIS ?

Q: Questiondoes this product come with an anti-tip device seperately to be installed

Q: QuestionDo the smooth surface electric range have a cord with 4 prong to go into the outlet?

Most-viewed items

Questionhow do I set the oven for proofing bread dough

QuestionDo the oven racks have a roll out feature?

QuestionI does this stove have a convection oven?

QuestionDoes the power cord come in the box?

QuestionCan the handle be removed to fit through a doorway

Questionwill this range turn off automatically if the broil option is left on the the oven door closed?

QuestionCan I get the measurements from bottom to glasstop, I need it to be flush with countertop

QuestionIs this available in white

QuestionHow do I set the time for the clock.?

QuestionCan you cook multiple trays of cookies at one time

QuestionI just purchases the stove few days ago and got installed yesterday. After I use the oven and turn it off, the oven is still hot and seems it does not turn off. I wait for an hour but it is still hot. Is something defect here? Or what can I do?

QuestionIs this shiny stainless, or does it come as a brushed stainless or even black stainless?

Questioncan you use any pots with this stove

QuestionThe first night I used the stove top I made something with cooking oil. The splatter of oil got all over the stove top, as is normal. Now I have spots all over the glass top that wont come off. Please advise.

QuestionWhy is my stove constantly clicking? It clicks when oven is on and off. Randomly throughout the day the range will just click a few times. The oven light also turns on and off when not in use.

QuestionDoes this model comes with a griddle?

Questioncan the glass top be re placed if broken

Questionmy oven Light Comes on For no Reason How DO I Fix THIS ?

Questiondoes this product come with an anti-tip device seperately to be installed

QuestionDo the smooth surface electric range have a cord with 4 prong to go into the outlet?