Questions & Answers

Q: QuestionDo you haul away old appliance

Asked 1 year ago by Bert.

• A:Answer Dear Valued Best Buy Client, To better assist you with your question about hauling away services, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionThis looks perfect except it isn’t in stock. (Anywhere!) Are there similar ranges that are also Free of PFAS, PFOA, lead, and cadmium? Thanks!!!

Asked 1 year ago by Sue.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Black Stainless Steel

• A:Answer Dear Valued BestBuy Client, To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
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Q: QuestionWhere is the air filter on this range?

Asked 1 year ago by Bill.

• A:Answer Hi Bill, The air filter or vent is located above the left rear surface unit, near the control knobs. Thank you and have a great day! -Ricardo

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat does it mean when test is popping up every few seconds

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Black Stainless Steel

• A:Answer Hi there, We can feel the difficulty you're going through with your range. Let's help you out with this. We recommend following the tips from the guide below to help rectify the error code showing on your range. Samsung range error codes: https://www.samsung.com/us/support/troubleshooting/TSG01001948/ I have shared the manual with instructions on how to turn off the Demo mode function. Please read through page 38. User manual: https://downloadcenter.samsung.com/content/UM/202401/20240112152508654/O_01._NE63A6311_AA_EN.pdf Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146957992, to help our team pull up your information. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionWill cast iron cookware scratch the glass surface?

Asked 2 years ago by Marnie.

• A:Answer Yes

  Answered 2 years ago by EricL

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Q: QuestionI hav e the Samsung 6.3 electric range. It is a glass top that shows the smallest of scratches. Im looking for pans that will not scratch the glass. Is this an induction glass top?

Asked 2 years ago by Cath.

• A:Answer Hi Cath, Let us help you in finding the right cookware for you. Please see pages 26-27 of the Surface cooking section of the user manual to get more details on what cookware can be used with your range. https://downloadcenter.samsung.com/content/UM/202310/20231023163105862/O_NE63A6311_AA_EN.pdf ^Rodel

  Answered 2 years ago by Samsung

  
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Q: Questiondoes this come in white

Asked 2 years ago by gator.

• A:Answer Greetings, No. This range model only comes in stainless steel and fingerprint-resistant black stainless steel. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionHow do you set up the time? There's NO instruction manual on how to do it...

Asked 2 years ago by Ernie.

• A:Answer ENter time

  Answered 2 years ago by DanLVerified Purchase

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Q: QuestionIs this a glasstop? The description does not say.

Asked 2 years ago by Tiny.

• A:Answer Yes, Tiny, the cooktop is glass. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionHola, cuantos voltaje consume. 110 o 220

Asked 2 years ago by Nicholas.

• A:Answer 110

  Answered 2 years ago by MarkHVerified Purchase

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Q: QuestionThis range was not listed when I chose the 30" width filter on the Best Buy website. The width in the specs is 29 15/16", which is 1/16" wider than those listed as 30" standard width. Is this range not recommended for fitting in a 30" counter space?

Asked 2 years ago by Don.

• A:Answer Hi Don, It perfectly fits a counter space opening of 30 inches (76.2 cm). Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionWe’ve had the oven installed for about a month. When we set a temp the oven chimes the temp is achieved, but it does not maintain the requested temp, instead it continues to go higher. We tried calibrating but no luck?

Asked 2 years ago by RD.

• A:Answer Unplug it and wait a few minutes then replug it resetting it try this

  Answered 2 years ago by VictorKVerified Purchase

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Q: QuestionWhat is the amperage?

Asked 2 years ago by Judyjuy.

• A:Answer Hello Judy, The range requires a 40 amperes power source. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat type of power cord do I need. 3 prong or 4

Asked 3 years ago by Duke.

• A:Answer It will depend on your house, almost all new houses will have a four prong cord receptacle, older houses will either use a 3 prong. If the house is especially old and the original range hasn’t been replaced, then it may be hardwired in. - An electrician

  Answered 2 years ago by ColbyCVerified Purchase

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Q: QuestionWhat is the interior of the oven made out of? What type of material? Thank You

Asked 3 years ago by Sandi.

• A:Answer Hi Sandi, We appreciate your question about the material used to coat the interior of the oven cavity of this Samsung range model. This model uses ceramic enamel in its oven cavity lining. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionCan I use any kind of material to cook?

Asked 3 years ago by Chispa.

• A:Answer Nothing that’s bronze kitchenware as far as I know

  Answered 3 years ago by WalterMVerified Purchase

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Q: QuestionCan the handle be removed to let the unit thru the door?

Asked 3 years ago by Anonymous.

• A:Answer WE DONT HAVE ANY PROBLEM.

  Answered 3 years ago by Anonymous

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Q: QuestionIs this stovetop safe for pressure canning?

Asked 3 years ago by CanningLady.

• A:Answer Probably not. The thing scratches from nothing so I wouldn't trust it.

  Answered 2 years ago by GamerQueenVerified Purchase

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Q: QuestionWhy is there no SAMSUNG BRAND NAME anywhere on this stove? The only thing it says isSMARTHINGS and it is by the right hand knob? Is this stove really a SAMSUNG ? Why no SAMSUNG name on it?

Asked 3 years ago by LindaD.

• A:Answer There's a huge Samsung logo on the front of the oven right below the window

  Answered 3 years ago by ElementalTrooperVerified Purchase

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