A:AnswerHi Wilma,
Congratulations on your new Samsung range and we are happy that you loving it.
During self-cleaning, the surfaces may get hotter than usual. The burning or oily odor smell is normal in a new oven and will disappear in time. You are speeding the process by performing a self-clean on your range.
Leo
A:AnswerThanks so much for asking, Dul02! According to our guide on canning (https://bit.ly/2YjNP8Y) our cooktops have been tested up 65 pounds. However, lighter objects can still damage the cooktop if they are dropped or dragged across the cooktop. ^Jecca
A:AnswerI have been using Wright's Cooktop Cleaner. I have also used Bar Keeper's Friend, which is very economical, on another glass top stove. Both have worked well. Avoid getting food on the glass, and clean it regularly.
A:AnswerGreat question, johnec4! While this model doesn't have an option to alter the alarm sounds, you do have the option to turn these sounds off entirely. In fact, I can provide this link (https://bit.ly/3n1unrH) to the user manual for this model. Page 37 has instructions on how to turn the sounds on/off. ^Jecca
A:AnswerHappy to read your inquiry about the range, Latina. Happy to inform you that this will not get hot, but a little warm due to the vent location when using the oven.
To better assist you with Samsung products and purchases, please reach us with the following options:
Thank you for choosing Samsung. Have a great day.
-Trisha-
A:AnswerI'm so glad you asked, Kelly! All four burners on this model have a 6" diameter option. The right and left front burners also have a 9" diameter option. This flexibility allows users to have the perfect size burner each time they cook. ^Jecca
A:AnswerHi Tamara,
There are no exact measurements from bottom to glasstop; however, the total height of the range is 46 5/16 inches (adjustable). Below is the link to the spec sheet; kindly go to page 2 to learn more about refrigerator dimensions.
Spec sheet.
https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/pdp-spec-sheet/NE63A6311SS_V4.pdf
Have a great day!
-Ricardo
A:AnswerGreetings!
No, this Samsung range model is not available in white. It comes in two finishes: stainless steel (model NE63A6311SS) and black stainless steel (model NE63A6311SG).
Leo
A:AnswerHi Lyn,
Please see page 27 of the user manual for steps on how to set the clock.
https://downloadcenter.samsung.com/content/UM/202502/20250214161028140/O_01._IB_HTML_NE5000A_NE63A6311_AA-05_EN.pdf
^Rodel
A:AnswerHi there,
Please see each section, watch the full video, follow the steps, and click the hyperlinks for further help.
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Have a great day.
^Aloe
