Questions & Answers

Q: QuestionCan I control this electric range with my voice?

• A:Answer Yes, you can conveniently use voice to control this oven with Alexa, Bixby, or Google.

Q: QuestionDoes this electric range have a hidden bake element?

• A:Answer Yes, this electric range has a hidden bake element at the bottom of the oven.

Q: QuestionIs there a rapid boil burner on this range?

• A:Answer Yes, this range has a 3300 W Rapid Boil burner.

Q: QuestionDoes this electric range have a storage drawer?

• A:Answer Yes, the electric range has a storage drawer to keep bakeware or oven accessories.

Q: QuestionDoes this electric range have a self cleaning option?

• A:Answer Yes, this electric range has both self and steam clean options.

Q: QuestionDoes this range have a keep warm setting?

• A:Answer Yes, this range has a keep warm setting.

Q: QuestionDoes the back of this range sit flush up against the wall? If not - how much allowance is there for the cord in the back?

Asked 4 years ago by Janet.

• A:Answer No, it definitely doesn't sit flush against the wall....there is about 5-6 inches of clearance for cords! :)

  Answered 4 years ago by Watters

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Q: QuestionI bought this stove December 17, love it. But is it normal that the stove gets super hot and smells like it's on fire when I do the self clean?

Asked 3 years ago by Wilma.

• A:Answer Hi Wilma, Congratulations on your new Samsung range and we are happy that you loving it. During self-cleaning, the surfaces may get hotter than usual. The burning or oily odor smell is normal in a new oven and will disappear in time. You are speeding the process by performing a self-clean on your range. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionIt stated in the electrical specification that The Power Cord included. But when I checked out, it said I needed to purchase a power cord?

Asked 4 years ago by Jack.

• A:Answer OK question answered. No power cord. First, that's ridiculous. Who does that? Second, you need to change that ON YOUR WEB SITE.

  Answered 4 years ago by Whichaway

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Q: QuestionHow much weight can the top hold?/weight limit?

Asked 4 years ago by Dul02.

• A:Answer Thanks so much for asking, Dul02! According to our guide on canning (https://bit.ly/2YjNP8Y) our cooktops have been tested up 65 pounds. However, lighter objects can still damage the cooktop if they are dropped or dragged across the cooktop. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is best to use to clean the top of this stove ? And also how can you prevent it from marking up?

Asked 3 years ago by Ti.

• A:Answer I have been using Wright's Cooktop Cleaner. I have also used Bar Keeper's Friend, which is very economical, on another glass top stove. Both have worked well. Avoid getting food on the glass, and clean it regularly.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionCan I change the tones/alerts when the timer ends or the preheating is complete?

Asked 4 years ago by johnec4.

• A:Answer Great question, johnec4! While this model doesn't have an option to alter the alarm sounds, you do have the option to turn these sounds off entirely. In fact, I can provide this link (https://bit.ly/3n1unrH) to the user manual for this model. Page 37 has instructions on how to turn the sounds on/off. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questioncan the range be set flush against the wall?

Asked 4 years ago by Awesome.

• A:Answer It depends. If your 240 outlet is sticking out you're limited by that. Otherwise it can be fairly flush

  Answered 4 years ago by TjscVerified Purchase

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Q: QuestionDoes the stove top gets hot when oven is on?

Asked 3 years ago by Latina.

• A:Answer Happy to read your inquiry about the range, Latina. Happy to inform you that this will not get hot, but a little warm due to the vent location when using the oven. To better assist you with Samsung products and purchases, please reach us with the following options: Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: QuestionI don't want to use WIFI so how do you set the clock to the right time

Asked 4 years ago by Timer.

• A:Answer Click on the time and you can change it

  Answered 3 years ago by StoveVerified Purchase

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Q: QuestionI see a red light under the black top that seems to be on all the time?

Asked 4 years ago by Franch.

• A:Answer I was reading the manual and it says it's a temperature gauge to say that the oven is hot.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionWhat is the dimension for the burners

Asked 4 years ago by Kelly.

• A:Answer I'm so glad you asked, Kelly! All four burners on this model have a 6" diameter option. The right and left front burners also have a 9" diameter option. This flexibility allows users to have the perfect size burner each time they cook. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this oven REQUIRE the Samsung app? Or can it operate WITHOUT the app/wif?i

Asked 4 years ago by curiousgeorge.

• A:Answer No, it can be completely operated not using the app at all.

  Answered 4 years ago by Sid3232Verified Purchase

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Q: Questionhow do I set the oven for proofing bread dough

Asked 6 days ago by Busybee.

• A:Answer Hi Rosie, Thank you for considering our Samsung range. This Samsung range features a built-in Bread Proof function, which provides a consistently warm and controlled environment to support optimal dough rising. To use this feature, place your prepared dough in an oven-safe container, close the oven door, select Bread Proof on the control panel, and press Start. The oven will maintain the ideal low temperature for proofing, and you may stop the cycle at any time once the dough has risen to your preference. For more details, visit: https://www.samsung.com/us/support/troubleshoot/TSG10002525/ Please keep this reference number for your records: 1152328155. We appreciate you reaching out, and Samsung truly values your continued support. Glaiza Samsung Care

  Answered 4 days ago by Samsung

  
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