“While making breakfast I smelled something burning, that wasn’t my breakfast. I wait for the glass top to cool off before disconnecting. Next day the Glass is broken. Why don’t yall cover the replacement glass?”
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Hi Josie, I understand how frustrating it can be when something unexpected happens, especially when it impacts your daily routine. We are here to help. If the electric cooktop of your Samsung range is giving off a burnt smell, it can be caused by food or oil residue on the surface or around the burners burning off when you heat the cooktop, creating a burnt smell. Even small spills from cooking could cause this odor. Clean the cooktop thoroughly after each use, especially around the burners. Use appropriate cooktop cleaner to remove any food or grease buildup. I have shared a Samsung link below to help with the maintenance of the cooktop. The link shared below has an embedded video that we recommend watching. Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/ In addition, if you prepare your breakfast in the oven. I have shared a Samsung link that will help with your experience with the smell coming from the oven. Odor or smoke from Samsung oven: https://www.samsung.com/us/support/troubleshooting/TSG01110185/ We would love to speak to you directly to gather more information about the glass cooktop and determine what steps can help with it. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148057280 to help our team pull up your information. Leo
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