Questions & Answers

Q: Questionis self cleaning really necessary?? or does steam cleaning work very well?

Asked 2 years ago by mike.

• A:Answer I’m not that fond of the steam cleaning. To me, it doesn’t really work.

  Answered 2 years ago by TMitch

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Q: QuestionWhat is the height of the stove top from the floor? And don't repeat the useless information about the overall height that you did 5 months ago (that's part of the product description).

Asked 3 years ago by DowneastUS.

• A:Answer Hi DowneastUS, Thank you for reaching out about the height of the stovetop from the floor. We apologize for the inconvenience of receiving the overall dimension of the Range. The measurement of the stovetop to the ground is 361 /8 in (918.2 mm) Min. 367 /8 in (936.8 mm) Max. You can also check this link for the dimension of each part. Here's the link: https://downloadcenter.samsung.com/content/EM/202103/20210317173816090/Install_NE63A6711_DG68-01359A-00_EN-MES_210104.pdf. Thank you for choosing Samsung, and have a great day! Ticket number: 1144208502 ^Rainly

  Answered 3 years ago by Samsung

  
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Q: Questionwhat is minimum door width this range Samsung NE63A6111SB will fit through?

Asked 3 years ago by diamond.

• A:Answer I don' know, delivery guys were awesome and didn't have any issues. If you have a tape measure just measure the opening and the stove.. Also stoves dimensions are online. I have just had surgery and not ambulatory.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWhat are the dimensions of the storage drawer?

Asked 3 years ago by Ariana.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean - White

• A:Answer What kind of plug does this have?

  Answered 3 years ago by Anonymous

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Q: QuestionCan pyrex visionware glass pots be used on the ceramic top? Are there any type of pots that can't be used? Thank you.

Asked 4 years ago by Kathleen.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean - White

• A:Answer I'm so glad you asked, Kathleen! I actually this link (https://bit.ly/3G21cfr) that has everything you need to know about using different types of cookware with the cooktop. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDOES THIS HAVE A CONVECTION OVEN AND AIR FRY

Asked 4 years ago by WILLIS.

• A:Answer Thank you so much for asking, WILLIS! This model is not listed as having convection or air fry features. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionSelf cleaning oven produce a deadly odor that kills birds in a house. Is the steam clean safe for birds?

Asked 4 years ago by Morgan.

• A:Answer Hi Morgan! We definitely want to help keep your feathered friends safe. This link (https://bit.ly/2Sx0G4P) has some detailed information about different ways to clean the oven. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes the Wifi allow for controlling the cook top and not just the oven, mainly to turn off the cook tops just incase you left home and forgot to turn them off

Asked 4 years ago by Kz.

• A:Answer According to the reviews the Wifi feature does not allow you to control the stovetop.

  Answered 4 years ago by Domi59

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Q: QuestionHow many prongs on the power cord does this stove have?

Asked 4 years ago by Anonymous.

• A:Answer Thanks for asking! The power cord for Samsung ranges is actually sold separately to allow each user to purchase the cord that compatible with the outlet available in their home. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat does WiFi mean for a stove?

Asked 4 years ago by Anonymous.

• A:Answer I'm so glad you asked! The Wi-Fi connection on this range is needed in order to use the Smart Control feature. There are many benefits to the Smart Control feature such as monitoring the oven while it's cooking, and controlling the oven from your smart device. For more details about this feature, check out page 34 of the user manual (https://bit.ly/3fQS031). ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do I adjust the clock for Daylight saving change?

Asked 3 years ago by Anonymous.

• A:Answer You have tonjust change it manually it doesnt change because of day light savings time. Only vehicles can do that if itbis a up to date vehicle.

  Answered 3 years ago by ELGATOPOWER

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Q: QuestionDoes this oven come with 3 or 4 prongs? When I ordered it last night it didn't give me an option for 3 or 4 prongs and I'm concerned since I need it be 3 prongs.

Asked 3 years ago by Heather.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean - White

• A:Answer If you're talking about prongs on the wall plug, then it comes with 3.

  Answered 3 years ago by TominicVerified Purchase

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Q: QuestionHow do I prevent the handlebar from getting extremely hot? There are four vents right behind the bar and instructions say not to block the vents… please advise ASAP as I have small children.

Asked 4 years ago by Gabby.

• A:Answer Hi Gabby! I can definitely understand your concern with this, especially with small children around. While it is normal for the outside of the range to become warm when in use, it should never get too hot to touch. Since it sounds like that is what you're experiencing, we would like to speak with you directly to help resolve this. Please reference ticket number 1143422636, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionPower requirements,, 110 or 240 volt and how many amps, chord & plug requirements

Asked 4 years ago by Insignia.

• A:Answer Hey Jim! I'm happy to help with this. I'm providing this link (https://bit.ly/3eCGy92) to the installation manual for this model. Page 4 has in depth details about the electrical requirements needed for proper installation and function. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionthere is no clock or time button on this range how do we set the correct time? Appreciate your help

Asked 3 years ago by JB3.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean - White

• A:Answer Hello JB3, Thank you for reaching out. We appreciate you taking the time in raising your concern about how to set the correct time on your Electric Range. We would like to help you with how to set the clock on your range. To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00089342/ to guide you on the issue. You can also visit the user's manual on this link https://downloadcenter.samsung.com/content/UM/202104/20210408122626971/NE63A6111_AA-01_EN-MES-CFR.pdf and go to page 28. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144197088. -Noraina

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this oven a self cleaning oven?

Asked 4 years ago by Doc64.

• A:Answer Hi there Doc 64! This model has a steam clean feature. For details about this feature, check out pages 39 and 40 of the user manual (https://bit.ly/3v1LScF). ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is the height of the stove top?

Asked 4 years ago by Christopher.

• A:Answer Hi there, Christopher! I'd like to help with this. I can provide the full dimensions of the whole unit, which are: 29 15/16" W x 46 5/16"-47 1/16" (Adjustable) H x 28 11/16" D. ^Jecca

  Answered 4 years ago by Samsung

  
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