A:AnswerHi rohiwho.
Thank you for reaching out regarding your Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean if we can use a double pressure cooker for canning. Regarding your concern, even if a pot is super heavy and full of water, always make sure to lift it straight up because dragging can damage the cooktop's surface.
We've tested weights up to 65 pounds, which should be more than enough, but there isn't a limit on how heavy a canning pot can be. The main thing to consider is that the heavier the pot is, the more likely you are to drag it across the surface instead of lifting it correctly, so know your strength.
Only use pots with a completely flat and smooth bottom. The pot also shouldn't have any ridges or anything like that. If it's not flat underneath, it will be harder for the pot to heat up, and the contents may not come to a full boil. It may also cause damage to the cooktop.
I will be sharing this link for further assistance.
Canning on your Samsung cooktop:
https://www.samsung.com/us/support/answer/ANS00085246/
Also, here is your user manual for further assistance. Please go to page 26.
https://downloadcenter.samsung.com/content/UM/202104/20210408122626971/NE63A6111_AA-01_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144257125
^Camille
A:AnswerThanks for asking, Candy! I have the specifications for the burners listed as:
Left Front - 6"/9", 3300W, Rapid Boil™;
Left Rear - 6", 1200W;
Right Front - 6"/9", 3300W, Rapid Boil™;
Right Rear - 6", 1200W.
^Jecca
A:AnswerHello,
Thank you for reaching out and letting us know your inquiry if this Samsung range has a warming burner. We understand that this information may be essential for you to know. We're here to help.
As per checking, no, this Samsung range does not have a warming burner.
Thank you, and stay safe!
Your Reference Ticket Number: 1144313117
-Angelica
A:AnswerHi there! I'm happy to help with this. This link (https://bit.ly/3HwfPb6) has step by step instructions on what to do if the control panel is not working properly. ^Jecca
A:AnswerI'm so glad you asked, Kathleen! I actually this link (https://bit.ly/3G21cfr) that has everything you need to know about using different types of cookware with the cooktop. ^Jecca
A:AnswerHello JB3,
Thank you for reaching out. We appreciate you taking the time in raising your concern about how to set the correct time on your Electric Range. We would like to help you with how to set the clock on your range.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00089342/ to guide you on the issue.
You can also visit the user's manual on this link https://downloadcenter.samsung.com/content/UM/202104/20210408122626971/NE63A6111_AA-01_EN-MES-CFR.pdf and go to page 28.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144197088.
-Noraina
