“One of the control knobs is broken and other 3 do not fit right. Could this have happened because they were removed for cleaning? The range was purchased in April (4 MONTHS AGO) ! Can I get replacements?”
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Hi Warp, We appreciate your question about getting replacement knobs. You can get replacement knobs for your range by visiting our authorized distributor for parts and accessories website, which I have shared below. http://www.samsungparts.com/ In addition, I have shared Samsung links below that can help with cleaning your range. How to clean electric and gas ranges: https://www.youtube.com/watch?v=pCLkUo4ns6w How to clean your Samsung gas cooktop: https://www.samsung.com/us/support/answer/ANS00049945/ How to clean your Samsung oven: https://www.samsung.com/us/support/answer/ANS00049011/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number 1144831520 and it will help our team pull up your information. Leo
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