Questions & Answers

Q: QuestionAre there any special features on the cooktop?

• A:Answer This cooktop has a smoothtop surface with special elements including a double burner and a warming center.

Q: QuestionWhat type of oven cleaning method does the range use?

• A:Answer The oven uses a steam cleaning method.

Q: QuestionHow does the range connect to Wi-Fi?

• A:Answer This Samsung electric range is equipped with Wi-Fi connectivity.

Q: QuestionWhat is the oven capacity?

• A:Answer The oven capacity is 6.3 cubic feet.

Q: QuestionDoes the range have a Sabbath mode?

• A:Answer This range does have a Sabbath Mode.

Q: QuestionWhat is the cooktop actually called? Is it an induction cooktop? Is it glass/ceramic? What kind of pans work best on it ?

Asked 7 months ago by Timbo.

• A:Answer Timbo, thank you for asking. Let's get the details you need.   The cooktop type for this range is electric radiant, and the cooktop material is glass ceramic. We recommend checking the link in your user manual for the recommended type of cookware to use. Refer to page 27, under "Choosing the Proper Cookware." Manual https://downloadcenter.samsung.com/content/UM/202311/20231122164039184/01._DG68_01212A_05_IB_FULL_NE63T811_AA_EN_230922.pdf I have also shared this link for more details. Please click on every option available. Samsung cooktop cookware breakdown https://www.samsung.com/us/support/answer/ANS00045483/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148883247) to help our team pull up your information. Have a great day. ^Camille

  Answered 7 months ago by Samsung

  
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Q: QuestionI understand there is a recall on this range due to the knobs...has this been rectified on this range?

Asked 7 months ago by RoseG.

• A:Answer Hi RoseG, No, this has not been fully rectified. This range model is still affected by the recall due to the risk of accidental knob activation. Samsung is providing customers with a set of knob locks or knob covers at no charge. We recommend filling out the form online to receive your free knob locks or knob covers. Knob locks or knob covers are determined by the model number and by the shape of the knobs. Please visit the website below and contact 833-775-0120 for queries and assistance. Request Free Knob Locks or Covers for Recall of Slide-In Electric ranges: https://www.samsung.com/us/support/range-knob-kit/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148872654, to help our team pull up your information. Have a great day! ^Chrystel

  Answered 7 months ago by Samsung

  
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Q: Questionhow do you set the clock

Asked 8 months ago by cas1.

• A:Answer Hi Cas1, We highly recommend reading page 29 of the manual to learn more about setting up the microwave clock. User manual: https://downloadcenter.samsung.com/content/UM/202311/20231122164039184/01._DG68_01212A_05_IB_FULL_NE63T811_AA_EN_230922.pdf Have a great day! Chrystel

  Answered 8 months ago by Samsung

  
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Q: QuestionDo knobs have blue light when on?

Asked 9 months ago by Anonymous.

• A:Answer Hi there, No, the cooktop knobs have lamps to indicate if it's turned on or off. You can check the link below and see page 24 (Cooktop on/off lamp) for reference. User manual: https://downloadcenter.samsung.com/content/UM/202311/20231122164039184/01._DG68_01212A_05_IB_FULL_NE63T811_AA_EN_230922.pdf Have a great day, -Ernest-

  Answered 9 months ago by Samsung

  
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Q: QuestionAny recalls on this?

Asked 11 months ago by TM.

• A:Answer Yes, it was recalled for the knobs coming on when bumped and starting fires. Mine did catch fire.

  Answered 10 months ago by LoieB

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Q: QuestionWhat is the serial number on this range.?

Asked 8 months ago by Flupper246.

• A:Answer Hi there, You can find the serial number under the bar code; please read through the guide below for more detailed instructions by entering the "Category" and "Type" sections. How to find the model code or serial number: https://www.samsung.com/us/support/#find-codes Have a great day! ^Chrystel

  Answered 8 months ago by Samsung

  
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