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I have not had this experience, but perhaps it was a defect. I would check with online tech groups on opions on this concern.
Sorry, there was a problem. Please try again later.Shylee, Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. We hope to regain you as a customer in the future. ~ Samsung Pro
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