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Questions & Answers

Your price for this item is $657.97
Page Showing 41-60 of 180 questions
  • QuestionDOES THIS TV COME PRELOADED WITH SAMSUNG PLUS SERVICE?

    Asked by KATHY.

    • Answer Hi Kathy, Yes, Samsung TV Plus is included and preloaded on the DU7200 TV. ~Samsung Advisor

      Answered by Samsung

  • QuestionHow far down from the top of the tv are the first set of mounting holes?

    Asked by mountingissues.

    • Answer Hi mountingissues, On the 75" DU7200 TV, the top set of mounting holes is 11" away from the top of the TV. ~Samsung Advisor

      Answered by Samsung

  • QuestionDoes this tv work with a Roku device

    Asked by Anonymous.

    • Answer Hi, Yes, you can connect your Roku device via HDMI or USB. ~Samsung Advisor

      Answered by Samsung

  • QuestionDoes this work through my Samsung phone apps, such as camera app?

    Asked by Rich.

    • Answer Hi Rich, Yes, you can connect your Samsung Smart phone via Screen Mirroring to share your camera or other content on your screen. ~Samsung Advisor

      Answered by Samsung

  • QuestionWhat are the dimensions of this tv?

    Asked by Anonymous.

    • Answer Hi, The dimensions of the 65" DU7200 TV are 57.2" x 32.8" x 2.4" without the stand, 57.2" x 34.6" x 10.5" with the stand (lowest height) and 57.2" x 35.6" x 10.5" (WxHxD). ~Samsung Advisor

      Answered by Samsung

  • QuestionOn the specs, it says there are no stand adjustments. On the questions and answers, it was answered that there are two stand adjustments for width. Which is it?

    Asked by Robert.

    • Answer Hi Robert, The 65" DU7200 TV stand can be adjusted in width at either 40.4" or 12" apart. We apologize for the confusion. ~Samsung Advisor

      Answered by Samsung

  • QuestionDoes it have built-in Apple AirPlay?

    Asked by Letti.

    • Answer Hi Letti, Yes, the DU7200 TV supports AirPlay 2 and requires iOS12.3 or later or mac OS 10.14.5 or later. ~Samsung Advisor

      Answered by Samsung

  • QuestionDoes this tv rotates?

    Asked by Anonymous.

    • Answer No, the Samsung DU7200 TV does not have a rotating screen. It is a standard flat‑panel Crystal UHD model without the motorized or manual rotation feature. - Samsung Ambassador

      Answered by Samsung

  • QuestionDoes this tv have Bluetooth ?

    Asked by Anonymous.

    • Answer Hi there, Absolutely! You can connect wireless headsets and other Bluetooth devices like speakers, keyboards, mice, and gamepads. - Samsung Ambassador

      Answered by Samsung

  • QuestionTv not turning on

    Asked by Anonymous.

    • Answer I'm sorry that your DU7200 TV will not turn on. Please know we are here to help and have a few troubleshooting tips for you to try. Check the red standby light, a little red light at the edge of the TV that you aim the remote at. If it is on, it means that your TV is receiving power, and the culprit is likely the remote. Please try to power the TV on through the button below the Samsung logo. If it powers on, I recommend changing the batteries on the remote and possibly replacing the remote. If the red light below the TV is not on, please try the following: 1) Unplug the TV from its power source for 30 seconds. Then try to power it on again. 2) Try a different outlet that you have confirmed works properly 3) Press the Menu button on your remote. If the Menu appears, then this confirms your TV is powered on. Next, follow these steps: ・Confirm that the TV is set to the same source as the external device. ・Test the HDMI cable. Go to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required. ・Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it. Finally, if the red standby light is blinking, please try unplugging the TV for 30 seconds and then try again. Also, confirm that the outlet you are using works with other devices. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Ambassador

      Answered by Samsung

  • QuestionWill a universal remote with voice capabilities run this tv for searches?

    Asked by CurtisH.

    • Answer Curt: Yes, a universal remote with voice capabilities can be used with a Samsung DU7200 TV for searches. - Samsung Memory

      Answered by Samsung

  • QuestionI lost the remote control to the TV, do you sell them separately or can I buy a universal remote?

    Asked by Remote.

    • Answer Remote: Yes, a universal remote is a great option to replace the lost remote for your Samsung TV. - Samsung Ambassador

      Answered by Samsung

  • QuestionHow do you fix the tv going dim after every manual turn off & turning back on?

    Asked by Anonymous.

    • Answer Hi there! You can change the dimming feature of your DU7200 TV by adjusting some of the energy efficiency features designed to reduce power consumption. The Eco sensor automatically adjusts the brightness level of the TV according to the ambient light level. If the Eco Sensor has adjusted the screen’s brightness level, you can select Min. Backlight to manually adjust the minimum screen brightness. You can also disable these features for a steady brightness setting. You can adjust Brightness Optimization, Brightness Reduction, Motion Lighting, or Contrast Enhancer by going to Settings > All Settings> General > Power and Energy Saving > and adjusting the Brightness Optimization, Brightness Reduction, and Motion Lighting. You can also go to Settings > All Settings> Picture > Expert Settings > Contrast Enhancer to manually adjust contrast. - Samsung Ambassador For further assistance with settings adjustments, please contact Samsung Customer Support.

      Answered by Samsung

  • QuestionHow much is installation?

    Asked by Anonymous.

    • Answer Hi there! We recommend you contact Best Buy directly for assistance with installation. Should you ever need help or have questions on Samsung TVs, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Ambassador

      Answered by Samsung

  • QuestionDoes this tv automatically sound adjust

    Asked by Mom.

    • Answer Mom: Yes, the DU7200 features Adaptive Sound, which automatically adjusts audio to enhance everything from dialogue to music and sports. - Samsung Memory

      Answered by Samsung

  • QuestionActual screen width

    Asked by Jimg.

    • Answer Hi Jimg, The width of the 65" DU7200 TV is 56.9". ~Samsung Advisor

      Answered by Samsung

  • QuestionI need to hang this on my current wall mount but I don’t have any bolts to attach to the TV? Can you please help me out with this problem?

    Asked by DeeDee.

    • Answer buy your own straps and use a stud finder. mine is on a cabinet. the TV on mine is not hanging and I am using the straps to keep it from falling off the cabinet as te result of being bumped or movedaccidentally

      Answered by JosephfB

  • QuestionIs there bolts to put up on the wall?

    Asked by DeeDee.

    • Answer Hi DeeDee, You will need to purchase an external wall mount. ~Samsung Advisor

      Answered by Samsung

  • QuestionCan I order the legs to go with the TV. We got it “open box” and no legs came with it.

    Asked by Legs.

    • Answer Hi Legs, Yes! You can order the legs on Samsungparts.com. ~Samsung Advisor

      Answered by Samsung

  • QuestionIs this tv compatible with a height adjustable stand?

    Asked by Cabin.

    • Answer Hi Cabin - The 65” DU7200 TV legs are height adjustable for a total TV height of 34.6" (1.8" of clearance) or 35.6" (2.8" of clearance). ~ Samsung Specialist

      Answered by Samsung