“We set up our Samsung 55" Q90T when it arrived today. It works fine EXCEPT after playing about 20 minutes, the screen goes black. Have to turn off set to get picture back. We turned off eco motion, but still happens. Is it defective set or a setting?”

Asked by TarHeelFan 5 years ago

1-2 of 2 Answers

Hi TarHeelFan! First, we recommend making sure your TV is updated with the latest firmware: Home > Settings > Support > Software Update. If your TV is up to date, please reach out to Samsung Support via any of these options: Phone: 1-800-SAMSUNG Available 8 AM - 12 AM EST 7 days a week LiveChat or Text: https://www.samsung.com/us/support/contact/ Facebook Messenger: https://www.facebook.com/samsungsupport Twitter: https://twitter.com/SamsungSupport The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/ ^Gina
Answered by Samsung 5 years ago
Sorry, there was a problem. Please try again later.
Have you connected any external devices? Soundbar, DVD or media players through HDMI. Those devices can trigger power on & off. See if it does again, you may need to contact Bestbuy or Samsung
Answered by Bruce 5 years ago
Sorry, there was a problem. Please try again later.