“Samsung stated HDMI 4 supports 2.1. We just got the t.v. last week and a PS5 today. We plugged the HDMI 2.1 from Sony in HDMI 4 and it said the HDMI plugged in was not compatible. The HDMI 2.0 works fine. Is this an issue with the brand new t.v.?”
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It should be a 2.1. I would check the other ports as well as your hdmi 2.1 cable before swapping out tv. I have had faulty 2.1 cables in the past. I would also suggest going to a Best Buy if possible and try to hook up your hdmi 2.1 to their display or they may possibly have a display with the new PlayStation hooked up via hdmi 2.1. Hope you are able to get resolved and have a great week.
Sorry, there was a problem. Please try again later.Hello! I’m sorry to see that you are having difficulties with the HDMI 2.1. So that we can better troubleshoot towards a solution, please reach out to Samsung TV Support at: ― Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri ― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Celina
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