Questions & Answers

Q: QuestionWhat type of HDR format does this Samsung TV support?

• A:Answer This Samsung TV supports the Hybrid Log-Gamma (HLG) HDR format.

Q: QuestionWhat is the refresh rate of this Samsung TV?

• A:Answer This Samsung TV has a 120Hz refresh rate for smooth playback during fast-moving scenes.

Q: QuestionCan I use this Samsung TV outdoors?

• A:Answer Yes, the Terrace is designed for placement and use in outdoor shaded environments. The TV can be partially exposed to ambient/non-direct sunlight but direct sunlight should be avoided.

Q: QuestionDoes this Samsung TV include parental control features?

• A:Answer Yes, the built-in V-chip allows you to block content based on program ratings and check ratings of unfamiliar programs.

Q: QuestionDoes this Samsung TV have Wi-Fi capabilities?

• A:Answer Yes, this Samsung TV has built-in Wi-Fi and Bluetooth connectivity.

Q: QuestionSo my outdoor pavilion had supported a much cheaper just regular indoor TV..55 inch...cost like 350... for last 4 years. Just went out this summer, possibly due to the excessive heat we experienced this summer.. why buy this versus just another regular

Asked 5 years ago by Bkmd.

• A:Answer Hi Bkmd! The Terrace TV is specifically designed for outdoor use and various weather conditions. Handling a wider temperature range along with dust and water due to the IP55 rating the Terrace will be prone to less issues and longer life. Aside from outdoor protection the Terrace TV features exceptional picture quality with a premium HDR and color experience that will hold its quality even in the bright outdoors, and even competes with top of the line indoor premium models. Overall the life expectancy is much higher, and the picture quality will perform better than an indoor TV when placed outside. ^Tim

  Answered 5 years ago by Samsung

  
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Q: QuestionCan my tv stay out in the winter. What temperature is the lowest it can handle.

Asked 4 years ago by Wright.

• A:Answer Hi Wright - The Terrace TV has the ability to operate in temperatures from -22 degrees Fahrenheit to +122 degrees Fahrenheit. ^Gina

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes the terrace outdoor come with a tv mount?

Asked 5 years ago by Anonymous.

• A:Answer Hi there! The Terrace TV does not include a wall mount. With the 65" Terrace, you can utilize any wall mount with a VESA Standard of 400mm x 400mm. Check out some compatible wall mounts here: https://www.bestbuy.com/site/searchpage.jsp?_dyncharset=UTF-8&id=pcat17071&iht=y&keys=keys&ks=960&list=n&qp=tvmountsize_facet%3DTV%20Size%20Compatibility~65%22%20or%20More&sc=Global&st=wall%20mount&type=page&usc=All%20Categories ^Gina

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat is the best way to clean the screen?

Asked 5 years ago by Andi.

• A:Answer Hello Andi, Important: Never use any type of window cleaner, soap, scouring powder, or any cleanser with solvents such as alcohol, benzene, ammonia, or paint thinner. Never use abrasive pads or paper towels. If you do, you can scratch the screen or strip the anti-glare coating off the screen and cause permanent damage. It's also important that you never spray anything directly onto your TV screen and wipe as gently as possible. TV screens are fragile and can be damaged when pressed too hard. Before you plug the TV back in, let the screen dry completely. For general cleaning of both the frame and screen of your TV, use a microfiber cleaning cloth and water. Do not spray water directly onto the TV, but apply a small amount of water on the corner of the microfiber cloth. Never use cleaning fluids, wax, or chemicals. Turn the TV off and let it cool down for a few minutes before unplugging it. To clean the screen, gently wipe it with a microfiber cleaning cloth. If you don't see results, spray water directly to your microfiber cleaning cloth and wipe. ^Cristian

  Answered 5 years ago by Samsung

  
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Q: QuestionHi. How might this TV be locked and protected from theft since it will be outside? Any product recommendations? Any way to secure a cable locking device on the back of the TV?

Asked 3 years ago by AmyJ.

• A:Answer Hello I did a Rollashield electric roller door over ours. It only opens and closes with the remote.

  Answered 3 years ago by JerrodVerified Purchase

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Q: QuestionIS THE REMOTE CONTROL: 1) WEATHERPROOF? 2) RF? 3) CAN THE TV BE CONTROLLED BY A DIRECT TV REMOTE?

Asked 5 years ago by PHIL.

• A:Answer Hi Phil! The Terrace remote is IP56 rated for weatherproofing; they transmit through Bluetooth and infrared, and the TV can be controlled through a DirecTV remote partially if connected to a DirecTV receiver. ^Scott

  Answered 5 years ago by Samsung

  
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Q: QuestionOne of the reviewers here said this is not technically an outdoor TV? Is this true? Please explain.

Asked 7 months ago by Anonymous.

• A:Answer The Terrace Outdoor Partial Sun TV is specifically made for partially shaded outdoor conditions. ~ Samsung Specialist

  Answered 7 months ago by Samsung

  
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Q: QuestionDoes the 65 inch outdoor TV come with a cover??

Asked 1 year ago by Anonymous.

• A:Answer A Dust Cover is not included, but it is sold separately on Best Buy's site: https://www.bestbuy.com/site/samsung-65-class-the-terrace-outdoor-dust-cover-dark-gray/6561052.p?skuId=6561052 ~ Samsung Specialist

  Answered 1 year ago by Samsung

  
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Q: QuestionHello! We just purchased the 65 inch model, got it all setup, very satisfied with the tv quality. We are having one big issue, when we turn off the tv it comes back on by itself about a minute later. Very annoying to have to unplug the tv after watching.

Asked 1 year ago by Anonymous.

• A:Answer So that we can provide troubleshooting tailored to your specific setup & usage scenario, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with Us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes tv come with a standard plug

Asked 1 year ago by Anonymous.

• A:Answer Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 1 year ago by Samsung

  
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Q: QuestionThis tv would be in an entertainment area with a ceiling and 3 walls. 1 wall open to the lake. All walls are either stucco or stone. Would installation still be possible on those surfaces? If not, can it possibly be ceiling mounted? Thank you! Christa

Asked 1 year ago by Christa.

• A:Answer Hi Christa - Samsung TVs should not be installed on any ceiling type and should only be mounted on a solid wall perpendicular to the floor. To best assist you with installation on various surface types, please reach out to Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 1 year ago by Samsung

  
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Q: QuestionCan I leave my terrace tv mounted outside during the winter? I know the operating temps but is it ok to leave it outside if not in use if it gets colder than the operating temp !

Asked 2 years ago by Bman.

• A:Answer Bman - The Terrace Partial Sun should be stored in temperatures ranging from -4°F to 122°F. ~ Samsung Specialist

  Answered 2 years ago by Samsung

  
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Q: Questionif the Terrace 65" PARTIAL Sun gets approx 3 hours of direct sun in the morning, would a screen cover protect the screen from sun damage that might otherwise be caused by the limited morning direct sun?How many days of 3 hour exposure before damage occurs

Asked 2 years ago by Pickle.

Q: QuestionCan I leave the TV plugged in? Or unplug when not using?

Asked 2 years ago by JoeyBigTime.

• A:Answer JoeyBigTime - To protect The Terrace TV from a lightning storm, or when left unattended and unused for long periods of time, we recommend unplugging it from the wall outlet and disconnecting any externally connected devices, as this will prevent damage due to lightning and power line surges. ~ Samsung Specialist

  Answered 2 years ago by Samsung

  
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