Questions & Answers

Q: QuestionWhat is the difference between the "Partial Sun" and "Full Sun" - our lanai (Southwest Florida) is in the shade in the morning and full sun in the afternoon - which type would be suggested?

Asked 2 years ago by Lindsay.

• A:Answer Our lanai is covered and faces west, however the tv which is mounted on a wall facing south, gets sun in the afternoon. The picure is still incredible when it has the sun shining directly on it.

  Answered 2 years ago by KatieDVerified Purchase

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Q: QuestionIS THIS TV A QLED?

Asked 2 years ago by SONOS.

• A:Answer Yes, The Terrace is a QLED Outdoor Smart TV. ~ Samsung Specialist

  Answered 2 years ago by Samsung

  
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Q: QuestionCan I mount the 65-inch to a floor mount?

Asked 2 years ago by SONOS.

• A:Answer The 65" Terrace can use any type of universal wall mount that supports a VESA pattern of 400mm x 400mm. ~ Samsung Specialist

  Answered 2 years ago by Samsung

  
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Q: QuestionHow does it do in salty weather conditions? We live on a shipping channel.

Asked 3 years ago by Robinhood.

Q: QuestionWhen it's extremely cold outside and the "outdoor mode" option is selected, are we supposed to leave the TV (images on screen) or not for the Outdoor Mode feature to work and protect from cold?

Asked 3 years ago by jpllpjinc.

Q: Questiondoes the terrace tv come with a stand so i can just put on table instead of mounting it to wall?

Asked 3 years ago by TOMTOM01.

• A:Answer Mine didn't. I installed a bracket myself and had the TV mounted on the wall by the technician upon delivery.

  Answered 3 years ago by BrazucaVerified Purchase

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Q: QuestionHow long is the power cord?

Asked 3 years ago by Kinzie.

• A:Answer Hi Kinzie - The Terrace TV's power cord measures approximately 6' in length. ^Gina

  Answered 3 years ago by Samsung

  
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Q: QuestionCan this TV be controlled IP? Reason this is going outside and no direct IR is going to be used.

Asked 4 years ago by DanH1.

• A:Answer DanH1 - The Terrace features IP Control Support which requires third-party control system installation. For more information, please visit: www.samsung.com/us/business/custominstall. ^Gina

  Answered 4 years ago by Samsung

  
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Q: QuestionI purchased the 65” terrace and I’m going to mount it under a big tree on a in ground stand. I just noticed that in the morning until around 10-11 am the sun does hit that area. It won’t be in use during those times, can it be covered and still be ok?

Asked 4 years ago by Joe8.

• A:Answer Joe8 - The Terrace (Partial Sun) is designed for placement and use in outdoor shaded environments. The TV can be partially exposed to ambient or non-direct sunlight, but direct sunlight should always be avoided. If you are concerned about sun exposure, please consider purchasing The Terrace Dust Cover or upgrading to the Full Sun Terrace TV. ^Gina

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this terrace 65 tv come with the one connect box? It’s shown in pictures but I don’t think it comes with the tv from my understanding.

Asked 4 years ago by JC.

• A:Answer Hi JC! Thank you for bringing these photos to our attention, we will work to get this corrected. You are correct - The Terrace TV does not utilize a One Connect Box. ^Gina

  Answered 4 years ago by Samsung

  
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Q: QuestionHow come it does not have the directv app? I thought Samsung tvs had this.

Asked 4 years ago by Karewel.

• A:Answer Hi Karewel, the built-in App Store allows you to choose from and download hundreds of apps such as discovery+, fuboTV, HBO Max, discovery+ and many more. If you cannot find the app you are looking for at this time, rest assured that we are continuously adding more premium content and new services to our Smart TV platform. It also comes with Samsung TV Plus which offers hundreds of free channels of news, sports, movies, and much more. ^Gina

  Answered 4 years ago by Samsung

  
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Q: QuestionCan a Samsung HW-LST70T 3.0 The Terrace Soundbar be attached directly to the lower edge of the Samsung the Terrace Series 65" Class LED Outdoor Partial Sun 4K UHD Smart Tizen TV? If so does soundbar include the hardware required to mount to the TV?

Asked 4 years ago by Milkman.

• A:Answer Hi MilkmanMO, The Terrace Soundbar can be easily attached to The Terrace TV using special brackets included with The Terrace Soundbar. ^Val

  Answered 4 years ago by Samsung

  
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Q: QuestionWe own a different outdoor tv brand & purchased a cover. Does this 65" Samsung outdoor tv have a cover that is available for purchase? We just purchased this tv this week, & looking forward to using it.

Asked 4 years ago by Terryl.

• A:Answer Hi Terryl, There is a Terrace Outdoor TV Dust Cover for your 65" Terrace TV (model VG-SDC65G/ZA) https://www.bestbuy.com/site/searchpage.jsp?st=vg-sdc65g%2Fza&_dyncharset=UTF-8&_dynSessConf=&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys ^Val

  Answered 4 years ago by Samsung

  
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Q: QuestionHi, I just purchased the Samsung 65" Terrace TV and wondered if it comes with a remote ? Is it Smart ? is it enclosed in a special outdoor case or anything ? I was thinking of getting an outdoor cover ? Do you have any recommendations ? Ellen

Asked 5 years ago by Samsungoutdoortv.

• A:Answer Just warning you, Best Buy or Samsung will not be helpful at all if there is physical damage on your TV. None of the warranties or extra coverage you buy will be helpful. We bought this TV from Best Buy and was sold all the protection and in less than a year, there is a crack on the screen. Best Buy is the worst as they didn't tell me the coverage excluded physical damage.

  Answered 6 months ago by Anonymous

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Q: Questionwe just purchased this TV and we are starting to notice stripes at top of screen? What could that be related to?

Asked 5 years ago by Cassinreed.

• A:Answer Hi Cassinreed! I'm sorry to hear you are experiencing issues with the image on your new Terrace TV. So that we can better identify the issue and troubleshoot towards a solution, please reach out to Samsung TV Support at: ― Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri ― LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Tim

  Answered 5 years ago by Samsung

  
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Q: QuestionFor such an expensive TV outdoors, are there any security options or places to attach a security cable?

Asked 5 years ago by RL.

• A:Answer Hi there, All security options would be provided through the mounting system. Check them out here: https://www.bestbuy.com/site/tv-video-accessories/outdoor-tv-covers-stands-mounts/pcmcat387800050020.c?id=pcmcat387800050020 -Scott

  Answered 5 years ago by Samsung

  
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Q: QuestionI am mounting this to a ceiling - A roof top deck with a fixed shade. Is the back of the TV weatherproof since I am not mounting it to a wall? Will the hdmi plug in parts be protected? Thanks In Advance

Asked 5 years ago by Brett.

• A:Answer Hello, I saw the question and just wanted to know more about how you mounted it to a ceiling and if you could recommend a ceiling mount. Thanks.

  Answered 3 years ago by Anonymous

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Q: Questiondoes Samsung make an outdoor tv for full sun

Asked 5 years ago by sharon.

• A:Answer (Updated 3/31/22) Hi sharon - We sure do! Check out our Full Sun Terrace TV, which can be placed in areas with direct sunlight: https://www.bestbuy.com/site/samsung-65-class-led-outdoor-full-sun-4k-qled-smart-tizen-tv/6473082.p?skuId=6473082 ^Gina

  Answered 3 years ago by Samsung

  
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Q: QuestionIs the refresh rate 120 or 240?

Asked 5 years ago by Jeff.

• A:Answer Hi Jeff, The refresh rate is 120Hz for the Terrace. ^Celina

  Answered 5 years ago by Samsung

  
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