Why are my blankets not getting fully dry in the Heavy Duty drying cycle - the timer starts out with 1 hr 16 min and after lass than 15 min is cutting off and the blankets are still a little damp on the outer edges. null

Question

SharonM · Accepted Answer

Yes that happened to me to.but with blankets  i think its you just have to move them a little bit at a time to dry all the way

Samsung · Answer

Greetings!

It’s completely understandable to feel let down when the heavy-duty cycle doesn’t perform as expected—especially when the timer shortens unexpectedly. We’re here to support you.

Below is a helpful link from Samsung that includes an embedded video. We recommend watching it in full, as it may offer guidance for your current experience:

Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

When you message us, please provide us with this reference number 1149696725 to help our team pull up your information.

Leo

“Why are my blankets not getting fully dry in the Heavy Duty drying cycle - the timer starts out with 1 hr 16 min and after lass than 15 min is cutting off and the blankets are still a little damp on the outer edges.”

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