Questions & Answers

Q: QuestionI am interested in this dryer and the matching washer. I live in a second floor condo and wondering when stacked if the combined weight would be too much for a second floor.

Asked 1 year ago by BA.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Greetings! We would love to provide insight into this Samsung washing machine model and its matching dryer models. To determine if a stacked washer and dryer would be too heavy for your second-floor condo, we need to consider a few factors: 1. Weight of the Appliances: a. WF45T6000AV: Product Weight 200 lbs. b. DVE45T6000V: Product Weight 123 lbs. c. DVG45T6000V: Product Weight 123 lbs. The combined weight of the washer and dryer model is about 323 lbs., this weight does not include the laundry and the water when the washer is in operation. We recommend consulting with a structural engineer to be sure your floor can handle the weight/load. Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148088852 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat is the manufacturer warranty on this appliance?

Asked 1 year ago by Anonymous.

• A:Answer Hello there, Our manufacturer's warranty covers 12 months of part and labor. For more details, we shared the warranty information link below for this dryer model. Dryer warranty https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=DVE45T6000V/A3 Have a great day. ^Camille

  Answered 1 year ago by Samsung

  
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Q: Questioncan you install the conversion to propane gas?

Asked 1 year ago by LLW.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hi there, Yes, the range comes with liquid propane orifices or the liquid propane conversion kit. We recommend having your gas company make the necessary changes to your range. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionWasher over 3 years exactly, but for almost a moth ago ,every time spin, it kills my hearing it's so loud that I thought it was just my hearing but no ,it's not me my kids also said it's very loud,I what is wrong with it, warranty is expi

Asked 1 year ago by Lizzy.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer I have the same issue, mine was purchased 7/2021 and I just spoke to an appliance expert which said the barrings are going iut. Very expensive to repair should just replace the whole unit. Samsung is horrible for washers

  Answered 1 year ago by Anonymous

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Q: QuestionHow many amps is it rated?

Asked 1 year ago by Tony.

• A:Answer Hello Tony, Thank you for your question regarding the amperage rating of the Samsung DVE45T6000V dryer. The amperage rating is 30 amps. This information can be found in the "Electrical Requirements" section of the user manual, specifically on page 2. This section provides the necessary details about the electrical specifications, including the amperage, to ensure proper installation and safety. For your convenience, you can access the complete manual here: Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/272023/v2/DVE45T6000V_V5.pdf If you need further assistance, please don't hesitate to reach out to us through the following channels: Facebook Messenger: Samsung Support on Messenger Twitter: Samsung Support on Twitter Samsung Community: Samsung Community Support Please include this reference number (1147656271) to help our team assist you more efficiently. Have a great day! ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this item comparable with model: model:WF456000AV SKU : 642795

Asked 1 year ago by Jesse.

• A:Answer Hi Jesse, No, The dryer is compatible with washer model WF45T6000AV. Please see page 2 of the spec sheet under the "Matching Washer" section for the details. Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/272023/v2/DVE45T6000V_V5.pdf Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionWF45K6500AW/A2. 11. This is my washer. Do you have a stackable compatible gas dryer?

Asked 1 year ago by Nevi1.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hello Nevi1, Yes, the matching dryer for your washer is DV45K6500GW and the stacking kit that needs to be used is SKK-8K. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147506052) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionWill my existing washer (WF45K6500AW/A2. 11) be compatible with this dryer ?

Asked 1 year ago by Nevi.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hello Nevi, No, this dryer (DVG45T6000W) is not compatible with your washer (WF45K6500AW/A2), if you plan on stacking them together. We recommend having the matching washer for this dryer, which is WF45T6000AW. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147503267) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionHi, we need to replace our Kenmore Elite washer. Is this compatible / stackable with the Kenmore Elite dryer? Thanks.

Asked 1 year ago by Matt.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Matt, No, our Samsung washing machine is designed to stack with its matching Samsung dryer. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionHow do I stop the washing machine from shaking too hard

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Make sure it is level. Use a level across top to adjust

  Answered 1 year ago by DougsDryer

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Q: QuestionTo locate the recessed dryer vent box in the wall behind the dryer, I need to see the back of the Samsung Dryer model # DVE45T6000V

Asked 1 year ago by Richard.

• A:Answer Hi Richard, Let us get you to where you can view a photo of the back of the Samsung dryer. I have shared the Samsung link for this dryer model below. Please visit the link. On the website, you will find a 360-degree button to press. Let the photo load and you will be able to view the back side of the dryer model. https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu--ft--electric-dryer-with-sensor-dry-in-black-stainless-steel-dve45t6000v-a3/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147349879 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionWill my existing Samsung washer base (WE357AOP/XAA) work on the new Samsung washer Model:WF45T6000AV/A5 ?

Asked 1 year ago by WasherBase.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Greetings! No, the Samsung pedestal compatible with the Samsung washing machine model WF45T6000AV is WE402NV/A3. Leo

  Answered 1 year ago by Samsung

  
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Q: Questionwill this washerr stack with my current 2016 samsung dryer?

Asked 1 year ago by jon.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Hi Jon, No, there is a dryer that is compatible with this washer. Here is a link to our product page to check the compatible dryer for this washer, kindly go to related product. Related product. https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu--ft--electric-dryer-with-sensor-dry-in-white-dve45t6000w-a3/#related Thank you and have a great day! -Ricardo

  Answered 1 year ago by Samsung

  
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Q: QuestionThe washer has started leaving lots of water in the clothes. What's up with this? What do I do?

Asked 1 year ago by Thompson1956.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer I suggest clean the filter. When mine does this I usually find a coin or debris in the filter.

  Answered 6 months ago by Storage

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Q: QuestionWhich Samsung washing machine is stackable with this model

Asked 1 year ago by Ses.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hi Ses, To see the list of matching washers stackable with the dryer, please see page 1 of the spec sheet for the details. Spec Sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/272023/v2/DVG45T6000W_V6.pdf Please get in touch with us via one of the following options for further assistance: 1. Customer Care: 1-800-726-7864(1800-SAMSUNG) 2. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us 3. Facebook Messenger: http://m.me/Samsungsupport 4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Please provide us with this reference number (1147188925) to help our team pull up your information when you message us. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionHow many decibels is this dryer?

Asked 1 year ago by Tadhg.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hi there, The product doesn't have a decibel rating compared to other appliances. To help keep the noise level low, please consider the following tips: What noises does your dryer make, and how can you improve it https://www.youtube.com/watch?v=86vxZamgYwQ&t=11s Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147169722) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionDo you pick up old dryer when delivering a new one?

Asked 1 year ago by SR.

• A:Answer Dear Valued Best Buy Client, Thank you for asking. To better assist you with your query, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. ^Camille

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes washer come with hose and all parts or do I need to buy anything separately?

Asked 1 year ago by Jen.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Jen, Other than the water hoses, the washer comes complete and ready to use. PLease see page 16 of the manual for the parts included and needed for the washer. Manual https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147150421) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the Drain hose included if yes then how long is the drain hose. if not then which drain hose to buy, will the best buy installation team bring it with them.

Asked 1 year ago by Bilal.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Bilal, Yes, the drain hose is included with the washer. Please see page 12 14 under the "Unpacking your washer " on the "Caution section 2nd bullet and page 24 for the "Connect the drain hose" for the details in the manual. Manual https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147138203) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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