Questions & Answers

Q: QuestionWhat is the model # for the Dryer Rack that goes with this dryer?

Asked 1 year ago by DryerRack.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Greetings! Let us help you get routed to our authorized distributor for the Samsung parts and accessories website I have shared below. Please visit the website to check on available and compatible dryer racks for this Samsung dryer model. https://samsungparts.com/pages/supports Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this washer have a added Steam setting while washing cloths?

Asked 1 year ago by VIDORGUY.

• A:Answer Unfortunately it doesn't

  Answered 1 year ago by ChefbellaireVerified Purchase

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Q: QuestionI bought this Samsung washing machine recently and it shakes very badly when drum is spinning. Are there any mfg instructions on fastening it down to a concrete slab floor in a basement? If so plz provide if not plz explain why not. Thank you

Asked 2 years ago by LowAccident613.

• A:Answer You might try a plastic leak pan underneath the machine. It will at least prevent the machine from traveling very far! Mine has a dryer stacked on top of it with a stacking kit so it doesn't shake a lot.

  Answered 2 years ago by Anonymous

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Q: QuestionWhat is the maximum dryer duct length?

Asked 2 years ago by Will.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hi Will, All we want is to get you what you are looking for in this Samsung dryer. Please turn to page 16 of this model's user manual link shared below for the ducting requirements. https://downloadcenter.samsung.com/content/UM/202307/20230706181434297/DC68-03381W-04_IB_DV6000_EN_230705.pdf Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionMy washer started leaking from under the washer recently. What could be wrong?

Asked 2 years ago by Alvareba.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Barbara, Let me provide you with a step-by-step guide to help stop and prevent the leak of the washer. Please see the link, hyperlink, and watch the video for steps to get the washer back on track, and click on the "NO, I NEED MORE HELP" if the previous step is completed and the washer still shows signs of a leak. Samsung washing machine is leaking https://www.samsung.com/us/support/troubleshooting/TSG01000977/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146060756) to help our team gather your information. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionCan I use this washer to wash my dirty sneakers?

Asked 2 years ago by Joselito.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Only if you want to damage the washer.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: Questiondoes it have to be stacked or is it okay for a regular stand alone unit

Asked 2 years ago by sl.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - Platinum

• A:Answer Can be stand alone but I highly suggest getting the pedestal at the same time to save your back.

  Answered 2 years ago by Grandmato5Verified Purchase

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Q: QuestionWhen it says stackable what does that mean

Asked 2 years ago by Shell.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer They can be added as a two-story house, The Washer at the bottom & the dryer on top using a stackable kit.

  Answered 2 years ago by KIKI

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Q: QuestionIs the door chrome or black?

Asked 3 years ago by Vic.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer The door is black

  Answered 3 years ago by Marlene

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Q: QuestionDoes this machine have a lint or coin trap? If so where is it located?

Asked 3 years ago by Cristybird.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Hi Cristybird, We appreciate your question about lint or a coin trap on this washer. This washer model is equipped with a filter and is located on the lower left-hand side of the washer when facing the front of it. This washer is not equipped with a coin trap. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionDo the washer and dryer have to be stacked or can they both be places next to each other?

Asked 3 years ago by Sharon.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Can be side by side but be sure to order the pedestals at the same time otherwise hard on your back when loading and unloading.

  Answered 2 years ago by Grandmato5

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Q: QuestionWhat's the measurements of the box? Need to know if it will fit in our van...

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hi There, Great question! If you mean the shipping dimensions, the measurements are 29.4" W x 42.5" H x 33.5" D. Thank you, and stay safe! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the depth of this washer with the door open?

Asked 3 years ago by Steph.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Hi Steph, Thank you for asking about the depth of the washer when the door is open. The depth is 52 5/8 when the door is open at 90 degrees. If you have inquiries and need further assistance in the future, you can contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can provide this reference number 1144888134. Thank you for choosing Samsung, and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this washer an he model?

Asked 3 years ago by ET.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Hi, ET. Glad you asked about the washing machine; if this is a HE washing machine, Your washer is designed to use high-efficiency (HE) detergents. • For the best cleaning results, use a high-efficiency detergent such as Tide HE, Wisk HE, Cheer HE, or Gain HE*. High-efficiency detergents contain suds suppressors that reduce or eliminate suds. When fewer suds are produced, the load tumbles more efficiently and cleaning is maximized. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionHow far apart are the legs from front to back? I have a tray built into the floor which is 32 inches deep, but the indented center part is only about 27 inches deep, so I need the feet to fit within the center part. Thanks.

Asked 3 years ago by Taptap.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Measured a display model. It's almost 25"

  Answered 2 years ago by Anonymous

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Q: QuestionCan you operate it from your iPhone

Asked 3 years ago by Shaun.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Hi, Shaun. Glad you asked about the washers and if you can operate them with an iPhone. If you are asking about the Smart care function, the Smart Care function has been optimized for Galaxy and iPhone mobile devices (applicable models only). Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionIf I use the stacking kit (SKK-8K), what is the total height of the washer + dryer + stacking kit all together?

Asked 3 years ago by jeanbean.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Hi jeanbean, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 4.5 cu. ft. Front Load Washer with Vibration Reduction Technology+ - Platinum. The total height will be 78.5 inches. I have shared the user manual link below. Please access the link and turn to page 20 for the complete dimension of the stacked home appliance. https://downloadcenter.samsung.com/content/UM/202110/20211008114718738/WF6000T_DC68-04006H-01_EN_MES_R.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144568657 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionDo the dryer needs to have the hook up with the hose and everything in a apartment complex or it dont need that

Asked 3 years ago by Dantis.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer If you mean the exhaust hose, yes, you do need it hooked up, great machine too! Really pleased with it. I figure you’re getting the gas model? You would also need the gas hook up if you are. If electric model, obviously you would not. Good luck

  Answered 3 years ago by ManoloVerified Purchase

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Q: QuestionI purchased this washer so it would match up with my Samsung dryer but the stacking brackets won’t line up. Is it incompatible with my older Samsung-7.5 Cu. Ft. 13-Cycle Steam Electric Dryer-Stainless Platinum-DV520AEP?

Asked 3 years ago by Jason.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Hi Jay, Thank you for reaching out and we hope you are in good health. We are happy to know that you have purchased a Samsung washer and we hope it is up to your standard. We are saddened to know that the stacking kit you have isn't lining up. The dryer with model number DV520AEP uses a stacking kit with model number SK-5A. I have shared the user manual for the dryer below. Please access the link and turn to page 3. https://downloadcenter.samsung.com/content/UM/201702/20170217101233966/DV520AE-02836B-01_XAC.pdf The washer, that was newly purchased, uses a stacking kit with model number SKK-8K. I have shared the user manual below for the washer. Please access the link and turn to page 20. https://downloadcenter.samsung.com/content/UM/202110/20211008114718738/WF6000T_DC68-04006H-01_EN_MES_R.pdf The washer and the dryer cannot be stacked as the stacking kits that each home appliance uses a different one. Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144560164 Leo

  Answered 3 years ago by Samsung

  
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