Questions & Answers

Q: QuestionDoes this washer have an extra water option? Can I add extra water to any cycle?

Asked 5 months ago by WashingQueen21.

• A:Answer Hi there, No, the washer detects the weight of the clothes and automatically adjusts the optimal water level. ^Rodel

  Answered 5 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis this dryer considered a long vent dryer or what is the vent distance for this dryer

Asked 6 months ago by cojacq8888.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hi there, No, this dryer is not a long vent dryer. ^Rodel

  Answered 5 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I put blankets in this

Asked 6 months ago by Anonymous.

• A:Answer Hi there, Yes, as long as the blankets are 6.6 pounds or less. ^Rodel

  Answered 5 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it have box for storage

Asked 6 months ago by Phillip.

• A:Answer Hi Phillip, No, box storage is not included with this model of washer. Thank you and have a great day! -Ricardo

  Answered 6 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionLooking for the Samsung washing machine and dryer set in PLATINUM with CHAMPAGNE trim. Do you have this color?

Asked 6 months ago by VKCAKC.

• A:Answer Hi there, The platinum with champagne trim is not a colour option available for this model. Please see the colour option for the model on the product page on the upper right section under the Key features section. Product page https://www.samsung.com/us/home-appliances/washers/front-load/4-5-cu-ft-front-load-washer-with-vibration-reduction-technology-plus-in-white-wf45t6000aw-a5/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148934129) to help our team gather your information. Have a great day. ^Charles

  Answered 6 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs it compatible with stacking kit: SKK-7A? My Samsung washer "WF45M5500AP" broken down and trying to replace with same because space is tight, I can only stacked them. Thank you.

Asked 6 months ago by Joshua.

• A:Answer No, Andrew, the compatible stacking kit for this washer would be SKK-8K. Have a great day. ^Camille

  Answered 6 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I stack an LG dryer on top of this washer? The dryer is the same width and length as the washer. Thanks!

Asked 7 months ago by Greg.

• A:Answer Hello Greg, No, it is essential to stack our washer with its matching pair, as they are designed to work together with a specific stacking kit. This will ensure the unit remains undamaged and operates effectively. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148694650) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 7 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy previous dryer was a Kenmore. Will this dryer be compatible with the pedestal I already own?

Asked 7 months ago by auntsuzie.

• A:Answer Greetings, Thank you for reaching out to us. We're glad to assist. No, we recommend you use the pedestal specifically designed for the DVG45T6000W dryer model, which is WE402NW. This is to ensure proper functionality and stability of the unit. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148680841) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 7 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi, just wondering if this vents from the lower back or lower side of the electric dryer ?

Asked 7 months ago by Honey.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Yes, Honey, the vent of this dryer model is located at the lower back. Have a great day, -Ernest-

  Answered 7 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThe specs on this dryer (Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel ) say that the power cord is not included. Is this correct, or does it come with a power cord...

Asked 9 months ago by Phil.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hi Phil, Yes, the statement that the power cord is not included in this electric dryer is correct. The power cord is purchased separately. Leo

  Answered 9 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat diameter should the gas connector be?

Asked 9 months ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Greetings! We’re here to assist by providing the information you need for this Samsung dryer model. You should use a 1/2-inch gas pipe to bring gas to your dryer, but when you connect it to the dryer, you'll need to shrink the pipe down to 3/8 inch. Also, there must be a shutoff valve (a valve to turn the gas off) placed within 6 inches of the dryer, and it has to be easy to access and approved for safety. I have shared this model's user manual (link) below. Please visit the link and turn to page 18 for the gas requirements. https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148146784 to help our team pull up your information. Leo

  Answered 9 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI am interested in this dryer and the matching washer. I live in a second floor condo and wondering when stacked if the combined weight would be too much for a second floor.

Asked 9 months ago by BA.

• A:Answer Greetings! We would love to provide insight into this Samsung washing machine model and its matching dryer models. To determine if a stacked washer and dryer would be too heavy for your second-floor condo, we need to consider a few factors: 1. Weight of the Appliances: a. WF45T6000AV: Product Weight 200 lbs. b. DVE45T6000V: Product Weight 123 lbs. c. DVG45T6000V: Product Weight 123 lbs. The combined weight of the washer and dryer model is about 323 lbs., this weight does not include the laundry and the water when the washer is in operation. We recommend consulting with a structural engineer to be sure your floor can handle the weight/load. Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148088852 to help our team pull up your information. Leo

  Answered 9 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the manufacturer warranty on this appliance?

Asked 10 months ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello there, Our manufacturer's warranty covers 12 months of part and labor. For more details, we shared the warranty information link below for this dryer model. Dryer warranty https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=DVE45T6000V/A3 Have a great day. ^Camille

  Answered 10 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan you install the conversion to propane gas?

Asked 11 months ago by LLW.

• A:Answer Hi there, Yes, the range comes with liquid propane orifices or the liquid propane conversion kit. We recommend having your gas company make the necessary changes to your range. ^Rodel

  Answered 11 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWasher over 3 years exactly, but for almost a moth ago ,every time spin, it kills my hearing it's so loud that I thought it was just my hearing but no ,it's not me my kids also said it's very loud,I what is wrong with it, warranty is expi

Asked 11 months ago by Lizzy.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer I have the same issue, mine was purchased 7/2021 and I just spoke to an appliance expert which said the barrings are going iut. Very expensive to repair should just replace the whole unit. Samsung is horrible for washers

  Answered 10 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow many amps is it rated?

Asked 11 months ago by Tony.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello Tony, Thank you for your question regarding the amperage rating of the Samsung DVE45T6000V dryer. The amperage rating is 30 amps. This information can be found in the "Electrical Requirements" section of the user manual, specifically on page 2. This section provides the necessary details about the electrical specifications, including the amperage, to ensure proper installation and safety. For your convenience, you can access the complete manual here: Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/272023/v2/DVE45T6000V_V5.pdf If you need further assistance, please don't hesitate to reach out to us through the following channels: Facebook Messenger: Samsung Support on Messenger Twitter: Samsung Support on Twitter Samsung Community: Samsung Community Support Please include this reference number (1147656271) to help our team assist you more efficiently. Have a great day! ^Charles

  Answered 11 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this item comparable with model: model:WF456000AV SKU : 642795

Asked 1 year ago by Jesse.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hi Jesse, No, The dryer is compatible with washer model WF45T6000AV. Please see page 2 of the spec sheet under the "Matching Washer" section for the details. Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/272023/v2/DVE45T6000V_V5.pdf Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWF45K6500AW/A2. 11. This is my washer. Do you have a stackable compatible gas dryer?

Asked 1 year ago by Nevi1.

• A:Answer Hello Nevi1, Yes, the matching dryer for your washer is DV45K6500GW and the stacking kit that needs to be used is SKK-8K. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147506052) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill my existing washer (WF45K6500AW/A2. 11) be compatible with this dryer ?

Asked 1 year ago by Nevi.

• A:Answer Hello Nevi, No, this dryer (DVG45T6000W) is not compatible with your washer (WF45K6500AW/A2), if you plan on stacking them together. We recommend having the matching washer for this dryer, which is WF45T6000AW. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147503267) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question