A:Answer Hi EdNJ - I'm sorry to hear you're experiencing difficulties connecting your QN900A to your FiOS box. So that we can better troubleshoot towards a solution, please do call Samsung Support again at: 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Gina