Questions & Answers

Q: QuestionHow much side to side play does the slim fit wall mount allow? The studs in my living room aren't perfectly centered on where I would like the TV. Can the TV be mounted "off center" from where the studs are, and by how much? I'm looking to buy the 75".

Asked 1 year ago by StudMan.

Q: QuestionWhat is the aspect ratio of this TV

Asked 1 year ago by ED.

• A:Answer 1.75 It is 66.25 by 37.75

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionWhere is best place to purchase and or get on waiting list for purchase of thru wall cable VG-SOCR86U/ZA?

Asked 2 years ago by JIMJAM.

• A:Answer It seems that Samsung discontinued the thru wall cable model # VG-S0CR86U/SA in late 2022. No replacement cable is in production. The folks I spoke to at Samsung parts, tech service and sales are just spinning wheels researching for a product that does not exist. If this is incorrect, I would appreciate a lead on where and how I can get on a waiting list for a thru wall approved one connect cable.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes the tv have Bluetooth capability? Wonder if it will hook up to my hearing aides.

Asked 2 years ago by Bluetooth.

• A:Answer Yes, The Frame is a Bluetooth enabled Smart TV. ~ Samsung Specialist

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this TV natively support Apple AirPlay and Google Casting from a cellphone or computer? If not are there other casting features to wireless connect devices?

Asked 2 years ago by Chadwick.

• A:Answer Hi Chadwick - You can cast to The Frame TV via SmartThings on Android and AirPlay on iOS devices. ~ Samsung Specialist

  Answered 2 years ago by Samsung

  
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Q: QuestionMy frame tv turns off after a minute and won’t display the art mode. It does not turn on until I turn it on. Help!

Asked 2 years ago by Lea.

• A:Answer Hi Lea - Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 2 years ago by Samsung

  
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Q: QuestionI am interested in portraying a large collection of nature photos I have taken on an iPhone camera. If I put these photo files on a USB drive, can I play them on a random rotation and will they appear sharp on the large Frame? Thank you.

Asked 2 years ago by Robert.

• A:Answer Babo - Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 2 years ago by Samsung

  
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Q: QuestionHi, Is the TV able to be tilted with the included mount? I.e., can it be pointed downward toward a low sofa?

Asked 2 years ago by Huggy.

• A:Answer Huggy - Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 2 years ago by Samsung

  
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Q: QuestionI haven’t bought a tv in a decade. We are interested in this tv. So my question is: Do the apps on tv update as needed? Because my old tv apps never updated and soon started working slow. And I know tv/tech as come a long way.

Asked 2 years ago by Anonymous.

• A:Answer To set the installed apps to automatically update, you can navigate to the Settings within the App Store and set Auto Update to: On. ~ Samsung Specialist

  Answered 2 years ago by Samsung

  
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Q: QuestionI know that at CES 2024 - Samsung announced some updates to The Frame - such as the lower power art mode. When will that become the version that is available?

Asked 2 years ago by cadal.

Q: QuestionWill this 75" Frame TV fit in my Ford Escape?

Asked 2 years ago by Robert.

• A:Answer No. In transit it cannot lie flat

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWhat is the actual measurements of this tv?

Asked 2 years ago by Angie.

• A:Answer Angie - You can find all measurements on this model's product page - just click Show Full Specs and scroll down to Dimension: https://www.bestbuy.com/site/samsung-75-class-the-frame-qled-4k-uhd-smart-tizen-tv/6503086.p?skuId=6503086 ~ Samsung Specialist

  Answered 2 years ago by Samsung

  
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Q: QuestionAre you required to use the One Connect box or can we simply plug this in like any other smart TV. I don’t need to connect other devices and curious if it’s possible to install with just a normal power cord

Asked 2 years ago by JLMadd.

• A:Answer The tv gets it power from the box and that special cable . You will have to use it.

  Answered 2 years ago by NickVerified Purchase

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Q: QuestionCan I purchase the One Connect box separate from the TV?

Asked 2 years ago by Mike.

• A:Answer I don't think so.

  Answered 2 years ago by NickVerified Purchase

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Q: QuestionIs the stand and slim wall mount both included?

Asked 2 years ago by Chappywest.

• A:Answer Yes, both are included

  Answered 2 years ago by SeamoreVerified Purchase

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Q: QuestionThe One Connect cable plugs into the back of the TV, then the cable runs through an inset channel to get to the bottom of the TV. If I needed that cable to end up above where it plugs into the back of the TV, would the mount still sit flush with the wall?

Asked 2 years ago by Erin.

• A:Answer The cable is very thin. You should be able to still mount it flush.

  Answered 2 years ago by Nick

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Q: QuestionWhat is refresh rate of this TV?

Asked 2 years ago by HO.

• A:Answer The 75" Frame TV features Motion Rate 240 (120Hz Refresh). ~ Samsung Specialist

  Answered 2 years ago by Samsung

  
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Q: QuestionCan I display art while streaming music?

Asked 3 years ago by LWalls.

• A:Answer LWalls - When in Art Mode, you can stream music from a connected Bluetooth device. ~ Samsung Specialist

  Answered 3 years ago by Samsung

  
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Q: QuestionI already have a 75" TV mounted to the wall...I purchased this Frame TV and wondering if I need a different wall mount or if I can use the same one from my previous 75" tv.

Asked 3 years ago by SouthEnd.

• A:Answer You can use the same wall mount, however it takes away the flush mount look as compared to the mount it comes with

  Answered 2 years ago by VincentMVerified Purchase

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