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I don't use Firestick. May consider going by Best Buy and speak to a representative. It is impossible to call and speak to a human being. Let me know what you find out......
Sorry, there was a problem. Please try again later.Hi Roberto - Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist
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