“How to get Samsung Magician software to recognize it? I have the latest and updated drivers and software. Windows sees it, I formatted it and wrote to it, but Samsung magician latest software displays " Unknown". The drive is connected to a USB c port?”
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Samsung answered the question without even reading it. I said windows sees it, was able to format it and write to it, Samsung magician doesn’t see it and displays unknown drive. How to get Samsung magician to see it?
Sorry, there was a problem. Please try again later.Jay: There are several reasons why this may be happening. 1. Your PC may fail to detect the SSD automatically; please search for new devices in Windows Device Manager. 2. When Hot Plug-in for each port in BIOS settings is set to Off by default, Windows may fail to detect the SSD. In this case, reboot the system, enter BIOS setup, and go to the configuration menu to ensure that Hot Plug-in for each port is set to "Enable“. How to enter BIOS setup for different mainboards: • GIGABYTE -->F12, ASUS --> F8, ASRock --> F11, Biostar --> F9, MSI --> F11, Intel --> F10 3. When SSD is not properly connected, the system may fail to detect the SSD. Disconnect and reconnect 4. When the partition has not been defined, it may cause failure in detecting the SSD. Go to Device Manager to set up a partition, format the drive, and then reboot. • Management> Disk Management> Select SSD> Set up partition and format. For further assistance or step-by-step troubleshooting, please contact Samsung Customer Support. Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products) Available 9AM – 9PM EST (Mon-Fri) - Samsung Memory
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