Questions & Answers

Q: QuestionDoes it have an auto sense for the light and fan? I don’t want to continue to turn it on and off. Thank you!!

Asked 1 year ago by AS.

• A:Answer Hello there, Yes, auto connectivity only works when you sync your microwave and compatible range or cooktop so ventilation and lighting turn on automatically. The vent fan protects the microwave from excessive heat. It will turn on automatically if it detects excessive heat. If you have switched on the fan, you may be unable to turn it off. When the internal parts have cooled down, the fan will automatically switch off. It may remain on for 30 minutes or longer after the stove and microwave controls have been switched off. We would love to speak to you directly to learn more information about your unit and provide assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147550798) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionDose it have a light inside it? And how i can turn it on? Because when I opened the door there is no light? Thank you

Asked 1 year ago by Bob.

• A:Answer do I need to order extra parts for the vent to outside/

  Answered 1 month ago by Anonymous

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Q: QuestionHow many amp electrical line is required for this microwave.?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - White Glass

• A:Answer This is a 1000 Watt appliance. So with typical 120VAC power in the US, it would draw a sustained amperage of 8.3 Amps at full power. It is best to oversize the circuit (make more amps available as a safety factor). Keep in mind most circuits are 15 or 20 AMP's in the US, so unless you put another high current load item on the same circuit you should be good to go in most circumstances.

  Answered 11 months ago by S123Verified Purchase

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Q: QuestionIs sensor cooking just a moisture detector or the kind of smart algorithm in East Asia, whereby dishes are heated differently depending on what you tell the machine it is?

Asked 1 year ago by ImagineCure.

• A:Answer Hi there, Yes, the sensor cook function is programmed to detect the moisture released by the food and automatically adjust the cooking time and temperature based on the chosen recipe. I have shared the manual to learn more about the "Sensor Cook" on page 22. User manual: https://downloadcenter.samsung.com/content/UM/202402/20240227134323926/O_01._IB_FULL_ME7500D_ME21DG6700SR_AA_AC_EN.pdf Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionCan it be used as a built in inside a cabinet and is there a trim kit available?

Asked 1 year ago by Steve.

• A:Answer Hi Steve, No, because the Samsung over-the-range microwave is designed to be installed above the stove or range because of its hood feature. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionHow many days of warranty

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - White Glass

• A:Answer Dear BestBuy clients, We are happy to receive your inquiry about the warranty information for this Samsung microwave. Let us assist you. To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this a light underneath the oven for gas range?

Asked 1 year ago by uvasa.

This question was asked about the related product: Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - White Glass

• A:Answer Yes it’s a light on each side of the filter 2 lights

  Answered 10 months ago by NicoleEVerified Purchase

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Q: QuestionCan this model be configured to vent outside the home or is it recirculating only?(4 answers)

Asked 1 year ago by Eunice.

This question was asked about the related product: Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - White Glass

• A:Answer Yes it can vent outside either top or back. A damper is included.

  Answered 11 months ago by S123Verified Purchase

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Q: QuestionDoes this match with black stainless?

Asked 1 year ago by Color.

• A:Answer Hi there, Thank you for your inquiry. This appliance's finish is designed to complement Black Stainless Steel. If you are looking for a match with Matte Black Steel, there may be slight differences in the finish. For the best visual comparison, we recommend viewing the appliances together in person at one of our retail locations. Please see the link below to see the color and finish comparison. Color https://news.samsung.com/global/bespoke-home-1-bespoke-colors-and-finishes-for-every-lifestyle Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147188270) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionCan this microwave be installed in a cabinet?

Asked 1 year ago by Mic2.

This question was asked about the related product: Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - White Glass

• A:Answer Yes it can. The vent is on the edge in the front at the top where the door closes

  Answered 10 months ago by NicoleEVerified Purchase

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Q: QuestionThis model is not showing on Samsungs website. When will this model be available from Samsung?

Asked 1 year ago by Justlookingforanswers.

• A:Answer Greetings, This microwave model is currently not available on our website. Rest assured that our developers are working to get it ready as soon as possible. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146991096) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionHow much does the microwave weigh?

Asked 1 year ago by Anonymous.

• A:Answer Hi there, This microwave model weighs 60.6 pounds. Have a great day! Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionIn watching you tube videos about this microwave before I purchased it, I noticed that it should have a feature where the glass door controls illuminates as you walk up to and it senses the movement. Is this actually a feature?

Asked 10 months ago by Stella.

• A:Answer Mine definitely does not do that. Most of the time I can't even get the lights to come on by touching it. I keep having to open it to get it to light up. It is a bit annoying.

  Answered 8 months ago by JenniferHVerified Purchase

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Q: QuestionDoes the clock stay on as the other digital controls dim?

Asked 1 year ago by DanielL.

This question was asked about the related product: Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Auto Dimming Glass Touch Controls - White Glass

• A:Answer Y’all have to read the manual. When in eco mode, it will turn off. When not in eco mode, the clock stays on.

  Answered 4 months ago by Anonymous

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