Questions & Answers

Q: QuestionAre the black matte and charcoal glass panels both fingerprint resistant?

Asked 2 years ago by LEE.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer Yes, Lee, the matte black stainless steel and charcoal black glass panels are both finger-resistant. Please check this link for more details. Matte Black Steel https://www.samsung.com/us/home-appliances/refrigerators/bespoke/bespoke-3-door-french-door-refrigerator-24-cu-ft-with-beverage-center-in-matte-black-steel-bndl-1650311111843/#specs Charcoal black glass panel https://www.samsung.com/us/home-appliances/refrigerators/bespoke/bespoke-3-door-french-door-refrigerator-24-cu-ft-with-beverage-center-in-charcoal-glass-bndl-1650310148208/#specs Have a great day. ^Camille

  Answered 2 years ago by Samsung

  
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Q: QuestionAre the Stainless Steel panels fingerprint resistant?

Asked 2 years ago by Steelers.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer Greetings, Yes, the stainless-steel panels are fingerprint resistant. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionIs this the stainless steel look and fingerprint resistant?

Asked 5 months ago by JB.

• A:Answer Good day, Yes, this fridge's color is stainless steel, with a fingerprint-resistant finish. Have a great day. -John

  Answered 5 months ago by Samsung

  
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Q: QuestionWhat is the replacement filter for this refrigerator?

Asked 8 months ago by Ace4u.

• A:Answer Ace4u, the replacement filter for your fridge, would be HAF-QIN/EXP. Here is the link to the water filter. HAF-QIN/EXP. https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/ Have a great day. ^Camille

  Answered 8 months ago by Samsung

  
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Q: QuestionSomeone left the freezer open and all the ice melt it seems to be having trouble making ice again. I dried out as much of the water as I could but could the ice trays be clogged?

Asked 11 months ago by AmberR.

• A:Answer Hi Amber, We understand how you feel regarding this fridge. We are here to help you. We recommend checking the resources below for steps to take when the fridge is not making any ice. Please watch the video and kindly click on the embedded words for more details. Ice maker is not making any ice: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1149468161), and it will help our team pull up your information. ^Rodel

  Answered 10 months ago by Samsung

  
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Q: QuestionIs is okay to use this unit outdoors?

Asked 11 months ago by NWH1.

• A:Answer Hello there, Thank you for asking. Let us help you. No, this fridge cannot be used outdoors. This fridge is intended to be used inside the house or in any residential-type environment. Please refer to this link to your user manual for more details. Turn to page 7, "Caution (This appliance is intended to be used in household and similar applications such as.") Manual https://downloadcenter.samsung.com/content/UM/202504/20250411101254782/FDR_RF8000B_DA68-04402K_EN_MES_CFR_250403.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1149328666) to help our team pull up your information. Have a great day. ^Camille

  Answered 11 months ago by Samsung

  
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Q: QuestionThis is for Counter depth with beverage center model. What is the depth of shelves on this unit? I need exact depth as I am considering multiple models but neither of them are on display in my area. If you don't have exact number pls explain with details

Asked 1 year ago by shelfdepth.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer Hi there, We recommend visiting the nearest store that has the refrigerator model on display so you can check the specific dimensions of the shelves. You can also view product images using the link below to help you see how food is arranged on the shelves. Bespoke 3-Door French Door Refrigerator (24 cu ft.) with Beverage Center™ in Stainless Steel https://www.samsung.com/us/home-appliances/refrigerators/bespoke/bespoke-3-door-french-door-refrigerator-24-cu-ft-with-beverage-center-in-stainless-steel-rf24bb6600qlaa/ To better assist you, please contact the Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionDo I have to hook up water to the frig if I do not want the ice maker or pitcher function? And secondly, how do I purchase the color panels for this frig from Best Buy?

Asked 1 year ago by Panels.

• A:Answer Hi there, Thank you for reaching out to us. We're glad to assist. No, if you plan not to use the ice maker or the autofill pitcher, we advise turning off both features. For more details, please refer to page 37 of the manual below. User manual https://downloadcenter.samsung.com/content/UM/202504/20250411101254782/FDR_RF8000B_DA68-04402K_EN_MES_CFR_250403.pdf To better assist you with purchasing the correct panels for your refrigerator, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: Questionon this model (stainless steel) can the door and drawer panel be removed to put on custom panels?

Asked 1 year ago by jcat.

• A:Answer Hi Jcat, We are glad to answer or provide details to your question about this Samsung refrigerator model. Samsung's Bespoke refrigerators, like this model, are designed specifically for Bespoke panels. If you're asking if you can use custom panels from other sources or have panels made by a third-party manufacturer, the answer is no. The Bespoke refrigerators are designed to work with our (Samsung) own Bespoke panels to ensure fit, finish, and functionality. Using third-party custom panels may lead to improper sealing and insulation. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionHello, When will this model in white become available in Riverside, Ca.?

Asked 1 year ago by Crash.

• A:Answer Dear Valued Best Buy Client, To better assist you with your question about availability, please contact Best Buy's customer service department at (888) 237-8289. They are open 24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionInterested in a panel ready model. What is the door size of the two refrig doors and separately, the freezer drawer width and height?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer Hi there, The best way to get the most accurate measurements is by physically checking the fridge. We highly recommend checking a local store for the exact measurements of the doors and the freezer drawer. You can visit the nearest store to your location for more convenience. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionOur refrigerator water tastes horrible. Both from the jug and from dispenser . Checked water from the other sources they’re all the same just the refrigerator water that has the strange taste .

Asked 1 year ago by Sunskii.

• A:Answer Hi Sunny, This is not the experience we wanted you to have with your refrigerator. Let us help you. We shared a link below to help you with your beverage center concern. Please check the embedded word "replace the water filter" for more details. Water from the dispenser is warm or tastes bad https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number () to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: Questionhow you take out the ice tray

Asked 1 year ago by frankm.

• A:Answer Hi frankm, You can lift up the front of the upper basket and pull up to remove the ice bucket. Kindly check the link below and see page 27 (To detach the freezer drawer) for reference. User manual: https://downloadcenter.samsung.com/content/UM/202311/20231114133649358/FDR_RF8000B_DA68-04402K-01_EN_MES__CFR.pdf Please feel free to get back to us via the following options should you need further assistance with the refrigerator: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147552369) to help our team pull up your information when you message us. Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the stainless steel magnetic?

Asked 1 year ago by Mimi.

• A:Answer Mine is.

  Answered 1 year ago by BettyWVerified Purchase

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Q: QuestionDoes this model come with handles?

Asked 1 year ago by Handles.

• A:Answer No. This modle opens from the bottom of the doors. The freezer opens from the top.

  Answered 1 year ago by BettyWVerified Purchase

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Q: QuestionWe would like to add panels that match our kitchen cabinets. is this refrigerator compatible for a custom cabinet panel?

Asked 2 years ago by Rae.

• A:Answer Hi Rae, No, this Samsung Bespoke refrigerator model is not a panel-ready appliance where custom cabinetry can be installed on the panels. However, you may create your panel design. Please visit the link I have shared below to see if this fits your needs with symmetry in your kitchen. https://www.samsung.com/us/home-appliances/bespoke/refrigerators/mybespoke/custom-panels/ Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146858377 to help our team pull up your information. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionI want the fridge to be as flush as possble with the countertop and base cabinets . What should be the depth of the countertop and cabinets to allow this?

Asked 2 years ago by Mike.

• A:Answer Its pretty snug at 35" deep. You need to measure your space to be sure.

  Answered 2 years ago by Notarobot

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Q: QuestionCan this exact fridge be ordered and then change the panels to different colors? Or do you have to order the custom one off the bat to customize it!

Asked 2 years ago by Al.

• A:Answer You can buy this fridge and then change out the panels at any time. The top panelsnare about $120. We bought the fridge and then one side had a dent. I bought the panel to replace the one with the dent. Easy to change out.

  Answered 2 years ago by JenTVerified Purchase

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Q: QuestionOn the 3-door counter depth fridge with the beverage center - are the shelves in the beverage center adjustable and/or removable?

Asked 2 years ago by Fred.

• A:Answer They are removable but not adjustable.

  Answered 2 years ago by Notarobot

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