Questions & Answers

Q: QuestionI just ordered this refrigerator, samsung bespoke counter depth 3 door 23 cu ft. in stainless steel. If i decide to change it to pink, will I be able to? How much will it cost to change it from stainless steel to pink glass? Thank you Lenore

Asked 3 years ago by lenore.

• A:Answer Hi, yes you change to any available colors from bestbuy/samsung

  Answered 3 years ago by BlinkMiniVerified Purchase

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Q: QuestionI am concerned about the mechanics of this frig. The ice maker has been the problem in the past with other refrigerators. What have you done to ensure it won't happen with the Bespoke line?

Asked 3 years ago by mamamia.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer You have to check on the unit so that the ice cubes don’t gang up on top of each other. Check out the unit at least once a week.

  Answered 3 years ago by TerryZ

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Q: QuestionWhat are the dimensions of the 24 cu. Ft. Smart bespoke 3- do?

Asked 3 years ago by Anonymous.

• A:Answer Hi There, Great question! We appreciate your query regarding the fridge. The product dimensions are (W x H x D with hinges, handles, and doors) 35 6/8" x 70" x 28 6/8", (W x H x D without hinges and doors) 35 6/8" x 68 7/8" x 24" and (W x H x D with handles, and doors) 35 3/4" (W) x 70" H x 28 3/4" (D). Have a great day. ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionIs there a Samsung decal on the front of this fridge? Or does it come without?

Asked 3 years ago by AT.

• A:Answer Yes, the Samsung logo is prominently displayed!

  Answered 3 years ago by TerryZVerified Purchase

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Q: QuestionI have a galley kitchen and its fairly tight. I assume it can't be completely flush with the wall. What is the minimum amount of space between the fridge and wall you can have? (I want to have it as close to the wall as possible)

Asked 3 years ago by NOLA.

• A:Answer Hi NOLA, We appreciate your question about the distance between the fridge and the wall. It is recommended to have at least 2 inches distance between the wall and the back of the refrigerator. For the sides of the refrigerator, the minimum distance should be 2 1/8 inches on each side. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144881670 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI'm looking at the Stainless steel version does that mean the panels that it comes with are stainless steel and already on? Also it shows a ice scoop and "loose" ice. My fridge the ice cubes melt together. Does the fridge have ice that is truly loose?

Asked 3 years ago by NOLA.

• A:Answer Hi NOLA, We appreciate your question about the panels and the ice maker of this Bespoke refrigerator. This Bespoke refrigerator will have the Stainless Steel panel already installed. The ice made by this refrigerator is stored in the freezer and will not clump unless a power outage and the like will happen. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144891359 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionAre the feet on this adjustable in any capacity?

Asked 3 years ago by Alison.

• A:Answer Hi Alison, We are glad that you have shown interest in this Samsung refrigerator and its specification. The refrigerator is equipped with leveling legs and will just adjust the height a few millimeters. The height change will not be very significant to be seen by the naked eye. I have shared with you below the user manual. Please access the link and turn to page 28 for more on the leveling legs. https://downloadcenter.samsung.com/content/UM/202207/20220711165107990/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144786740 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI bought the BeSpoke, the picture shows white with stainless steel bottom. It comes with those colors correct?

Asked 3 years ago by SandyH.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer You can mix & match.

  Answered 3 years ago by Great

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Q: QuestionCan you buy your own custom panels or do you have to pick from the panel ready options they give you? I want them to look like my cabinets and be the same color as them.

Asked 3 years ago by Aly.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer U can pick your own color from their options.

  Answered 3 years ago by Great

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Q: QuestionDoes this refrigerator come with panels or do you have to select the custom panels before completing your order?

Asked 3 years ago by NTSLO.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer you have to select them

  Answered 3 years ago by Lucas

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Q: QuestionCan you put a gallon container in the Beverage Center if you remove one of the top shelves? What are the dimensions?

Asked 1 year ago by quickquestion.

• A:Answer Hi there, Thank you for reaching out to us. We are glad to assist you with your inquiry about the beverage center of this refrigerator model and provide the information you need. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147605941) to help our team pull up your information when you message us. Have a wonderful day. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: Questionare you able to customize this with handles?

Asked 2 years ago by JohnRINGO.

• A:Answer I don’t know that answer but will say no handles has been wonderful. I wasn’t sure if I’d like it but it’s great. There is less mess easier to clean and very easy to open. Easy recess underneath. I have arthritis so thought no handle would be difficult but it’s not.

  Answered 2 years ago by GuitarwifeVerified Purchase

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Q: QuestionDoes the Bespoke 24 cu. ft Counter Depth 3-Door French Door Refrigerator with Beverage Center (RF24BB6600QL/AA) have CoolSelect Pantry? The spec of this model in the Samsung web site says that this model has CoolSelect Pantry but the user guide does not.

Asked 2 years ago by customer1231.

• A:Answer Your query is greatly appreciated! As per checking, this refrigerator has CoolSelect Pantry. Thank you! -Angelica

  Answered 2 years ago by Samsung

  
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Q: QuestionAre the sides of the white model white? Our refrigerator is visible on one side and we want the sides of our next refrigerator to match the front. Pictures suggest the sides will be black.

Asked 3 years ago by Bubba.

• A:Answer Only the front panels are white if you will pick that color.

  Answered 3 years ago by Great

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Q: QuestionWe bought this fridge about 3 weeks ago, so we can't return it anymore. The regular bag of greens we buy seems to rot much faster than our 20-year-old GE fridge. We are storing the greens in the Crisper+ drawer on the left. Is there anything we can do?

Asked 2 years ago by MonitorlessInSeattle.

• A:Answer There are several reasons that this may be the case. If I were to guess I would suspect that your greens are freezing and thawing. If your refrigerator is too full and there isn’t proper airflow that can cause this. If you have kids like mine and they change the temp it can cause this. If your produce suppliers are getting older product that is at the end of its life it can cause this too. Having a previous fungal infection in the drawer can cause this as well. I would start by cleaning the drawers to make sure the spores are gone and then make sure my kids were not changing the temperature. Odds are that would solve my problem.

  Answered 2 years ago by JustinVerified Purchase

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Q: QuestionIs the stainless steel model magnetic on the front panels?

Asked 3 years ago by Melvin.

• A:Answer Hello Melvin, Thank you for showing interest in our product and raising your question. Is the stainless steel model magnetic on the front panels The stainless steel used on most Samsung Refrigerators, including theRF24BB6600QL/AA, is not magnetic. The sides, however, are magnetic. I hope this is helpful. Please contact us via the following links for further questions and good luck with your purchase. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number: 1144602652 ^^Ross

  Answered 3 years ago by Samsung

  
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Q: QuestionHow do we adjust and limit a bespoke fridge door to swing to 90 degrees? The model is RF23DB990012AC, is there a stopper hinge we can purchase.

Asked 1 year ago by Cindy.

• A:Answer Hi Cindy, Please see the "Installation" section on pages 35 - 37 of the user's manual to check the installation of your fridge door. User's Manual https://downloadcenter.samsung.com/content/UM/202401/20240126140421266/T-TYPE_RF9000D_DA68-04752V-00_EN_MES_CFR_240119.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147157107 to help our team pull up your information. Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
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