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Page Showing 1-10 of 10 questions
  • QuestionDoes it get fingerprints easy

    Asked by Futzy.

    • Answer no, Futzy, like any shiny surface, can attract more dirt and grime from dirty hands. Having a microfiber cloth handy to wipe down the surface before the dirt and grime pile up is the best advice we can provide you. Also, Do not use abrasive or harsh cleansers such as window sprays, scouring cleansers, flammable fluids, muriatic acid, cleaning waxes, concentrated detergents, bleaches, or cleansers containing petroleum products on exterior surfaces (doors and cabinet), plastic parts, door and interior liners, and gaskets. - These can scratch or damage the material Please see page 14 on the 4th bullet in of the manual for more details. https://downloadcenter.samsung.com/content/UM/202303/20230322080256131/RF9000C_CC_2023_UM_DA68-04671C_EN_MES_CFR_230307.pdf. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Charles

      Answered by Samsung

  • QuestionHow do you turn the icemaker off? We received our refrigerator today and it’s leaking all over the place. We don’t know why. Is this defective?

    Asked by Valerie.

    • Answer Hi Valerie, We can understand that having leakage in our Samsung refrigerators can be worrisome. Let us help you. If this is your first time using the ice maker, refer to pages 55–56 of the model's user manual link below. https://downloadcenter.samsung.com/content/UM/202303/20230322080256131/RF9000C_CC_2023_UM_DA68-04671C_EN_MES_CFR_230307.pdf In addition to the link above, please see the link below for the steps if the Samsung refrigerator has visible leakage. You can select the nearest issue by clicking the radio button. Kindly watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01001852/ You can also check the link below for the steps to turn off the ice maker. https://www.samsung.com/us/support/answer/ANS00088562/ We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung refrigerator. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146979292, which will help our team pull up your information. ^Rainly

      Answered by Samsung

  • QuestionCan you upgrade this to AI? Some models have AI now and since this is a computer, you should be able to correct?

    Asked by Valerie.

    • Answer No, Valerie, the refrigerator system cannot be upgraded to AI. You can check out the link below to learn more about our Family Hub. Family Hub: https://www.samsung.com/us/explore/family-hub-refrigerator/features/ Have a great day, -Ernest-

      Answered by Samsung

  • QuestionIs there a flexibility with selecting the delivery date for Samsung - BESPOKE 29 cu. ft. Flex French Door Smart Refrigerator with Family Hub+ - Charcoal Glass Top. We would like it to be delivered on April 3rd

    Asked by Samsung.

    • Answer Dear Valued Best Buy Client, To better assist you with this issue, please contact Best Buy customer service department at Phone: (888) 237-8289 Hours: 24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

      Answered by Samsung

  • QuestionHi can we change the color panels of the 2 upper doors? Instead of black can you do thesame color at the bottom silver?

    Asked by Anonymous.

    • Answer Hi there, the screen side panel can only be changed upon selection of the appliance and it is not possible to replace the panel of the hub side door after purchase. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Charles

      Answered by Samsung

  • QuestionI would like to get the panels in the bottom what is the number for the charcoal glass are they the same for left side and right side

    Asked by Gina.

    • Answer Gina, the model number for the Bespoke 4-Door Flex™ Refrigerator Panel in Charcoal Glass - Bottom Panel would be RA-F18DBB33/AA. This is the same for the right and left side panels. Please check this link for more details. Bottom Panel https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-4-door-flex-refrigerator-panel-in-charcoal-glass-bottom-panel-ra-f18dbb33-aa/ I have also shared our Bespoke design studio for you to play around in designing your Bespoke Fridge. Bespoke Design Studio https://www.samsung.com/us/refrigerators/bespoke/design-studio/ Have a great day. ^Camille

      Answered by Samsung

  • Questiondo the panels come with the fridge?

    Asked by Alysa.

    • Answer Hi Alysa, Yes, the fridge comes with panels. Have a great day. ^Aloe

      Answered by Samsung

  • QuestionSince this is a Bespoke model, can the bottom two panels be changed out for a different color?

    Asked by Tom.

    • Answer Hi Tom, Yes, you can change the two bottom panels out of a different color because they are customizable. Have a great day. ^Aloe

      Answered by Samsung

  • QuestionCan the doors of the fridge be removed to ensure it fits through the door?

    Asked by Rae.

    • Answer I’m not sure but I think it can be done i had to take my front door off because it’s an older house.

      Answered by Maryland

  • QuestionCan we change the panels on this model ?

    Asked by Liz.

    • Answer Yes you can.

      Answered by Maryland