Questions & Answers

Q: QuestionCan I control the temperature of this refrigerator remotely?

• A:Answer Yes, you can control the temperature remotely using the Samsung SmartThings App on your smartphone.

Q: QuestionWhat type of water filtration does this refrigerator have?

• A:Answer This refrigerator comes equipped with a water filtration system and an autofill pitcher.

Q: QuestionWhat is the FlexZone Drawer?

• A:Answer The FlexZone Drawer offers customizable temperature settings, ranging from refrigerator to soft freeze, allowing you to store a variety of foods.

Q: QuestionDoes this Samsung refrigerator have an ice maker?

• A:Answer Yes, this refrigerator has a dual ice maker with cubed ice and Ice Bites options.

Q: QuestionIs this refrigerator fingerprint resistant?

• A:Answer Yes, this refrigerator features a fingerprint-resistant finish.

Q: Questionhow do I get the water pitcher to auto fill?

Asked 3 years ago by sue.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with AutoFill Water Pitcher - Stainless Steel

• A:Answer This was tricky to figure out but you have to unlock the control panel to access it. Hold down "door alarm" button for 3 seconds until it chimes and the lock symbol goes away. Then press the ice maker or autofill pitcher to adjust. You can press the alarm button to relock it if needed.

  Answered 2 years ago by Er781

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Q: QuestionHow long does it take for the ice bins to fill up? I've had my refrigerator for a week now and it's not even half full.

Asked 3 years ago by Milla.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with AutoFill Water Pitcher - Custom Panel Ready

• A:Answer I had to move the ice forward for it to fill the bins completely because it just pulled all the ice in the back. Once I did that it filled the bins more.

  Answered 3 years ago by BAD21

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Q: QuestionCan the ice bins in the freezer be removed for extra storage space or can you turn off the ice maker and use the ice bins for storage?

Asked 3 years ago by Tango001.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with AutoFill Water Pitcher - Stainless Steel

• A:Answer Hi Tango001, We understand your question about the ice maker and whether it can be turned off and if the space for the ice maker can be used for something other than ice. You can turn the Ice Maker on or off. Head over to the control panel located inside the fridge on the right side. Press the ice maker button until the "cubed ice on" and "ice bites on" indicators are turned off. It is recommended to not put food in the ice bucket. Frozen food may damage the ice maker, especially when you open or close the door. The ice buckets can be removed for extra storage while the ice maker is disabled/turned off. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionHow large is the water pitcher? Same full size volume? Thanks

Asked 3 years ago by Repeat.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with AutoFill Water Pitcher - Stainless Steel

• A:Answer Hi Repeat, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically wtih Samsung - 29 cu. ft Bespoke 4-Door French Door Refrigerator with AutoFill Water Pitcher - Stainless steel. The water pitcher can be filled up to 42 oz. Your reference number: 1144389960 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionDo all Samsung Bespoke refrigerators have casters or wheels to facilitate moving the refrigerator across the floor?

Asked 2 years ago by Gary.

• A:Answer The one I purchased does

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionHow long does it take for the fridge to fill up the water pitcher? I have had the refrigerator for 1 day and haven’t seen any drop of water in the pitcher. Thank you.

Asked 2 years ago by Mai.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with AutoFill Water Pitcher - Stainless Steel

• A:Answer My Samsung Bespoke fridge (had for only three weeks) takes one minute and 45 seconds to fill the pitcher back up. I think it is relevant to note that every refrigerator water dispenser that we have ever had has been slow though. I was expecting it to be a little faster, your experience may vary. I have found that I REALLY like the pitcher though. Now I ALWAYS have 48 ounces of COLD filtered water that I can instantly pour into jugs, pitchers, sports bottles, etc. Combine that with the fact that this fridge produces a TON of ice AND I can continue to do other things while my dutiful pitcher is filling again with more COLD water and you get a very nice, efficient, cool, hydrated summer this year! I love my Bespoke auto fill pitcher and ice maker!

  Answered 2 years ago by Reaem

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Q: QuestionCan the flex space be used as part of the freezer, will it freeze meat?

Asked 3 years ago by cc.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with AutoFill Water Pitcher - Stainless Steel

• A:Answer Hi cc, With just the right amount of space we have for our freezers today, the FlexZone is a technology that can help with gaining additional space for your freezer. The FlexZone can be set to freeze your food. I have shared the 4 modes below the FlexZone can be set to. Wine: The temperature sets to 41 °F. Deli: The temperature sets to 37 °F. Beverage: The temperature sets to 34 °F. Meat/Fish: The temperature sets to 30 °F. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionDown the road, Can I change out the stainless steel for glass panels?

Asked 2 years ago by Man.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with AutoFill Water Pitcher - Stainless Steel

• A:Answer Yes you can change the panels. It’s very straightforward and you don’t void your warranty. Just google ‘how to change Samsung bespoke panels’ and you will see very straightforward instructions on the Samsung website. Don’t believe anyone who tells you otherwise.

  Answered 1 year ago by Anonymous

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Q: QuestionIs there a way to manually fill the water and ice without a water line? My landlord won’t fix the waterline but I absolutely love this refrigerator. Is there a tank or something that I could purchase?

Asked 2 years ago by Mic.

• A:Answer Yes, there are a few ways to manually fill the water and ice without a water line. Use a water tank: You can purchase a water tank that is specifically designed for refrigerators. This tank will need to be refilled manually, but it will allow you to use the ice maker and water dispenser on your refrigerator.

  Answered 2 years ago by NicoR

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Q: QuestionIs the front of the stainless steel magnetic?

Asked 3 years ago by Sydney.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with AutoFill Water Pitcher - Stainless Steel

• A:Answer Hi Sydney, We appreciate your question about Samsung refrigerators being magnetic. In the past, Samsung has increased the amount of ferrous material in the stainless steel panels to make them magnetic by customer request. However, we do not have any kind of records as to which models are magnetic and which are not. The best way of finding out would be to visit a local vendor like Lowes, Home Depot, or Best Buy and see if they can stick a magnet on the door. You can also try calling them and seeing if one of the agents there can try for you, to save a visit. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionIs the black where the handles are recessed matte or shiny?

Asked 3 years ago by Ellen.

• A:Answer Matte

  Answered 3 years ago by Luigi

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Q: QuestionDoes it come with the first filter?

Asked 3 years ago by Filter.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with AutoFill Water Pitcher - Stainless Steel

• A:Answer Yes. It is supposed to last for 6 months.

  Answered 2 years ago by Er781

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Q: QuestionDISCUSTING our picture had slime and floaties in it. Is is dishwasher safe?

Asked 1 year ago by Valerie.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with AutoFill Water Pitcher - Stainless Steel

• A:Answer Hi Val, It’s unpleasant to find slime and floaties in your water pitcher. Let us give you pointers to avoid this experience. To prevent slime from forming in a water pitcher, it’s a great idea to regularly clean the pitcher, and change the water frequently. Your Auto Fill Pitcher is not dishwasher safe. Washing it in the dishwasher can warp the pitcher and cause leakage. Always hand wash the pitcher with light soap and water. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionThe freezer suddenly stopped cooling and ruined our food. The fridge is only 17 months old and has already had two issues—one was resolved, but the other wasn't, and now it's out of the manufacturer's warranty. Does anyone know how to fix this problem?

Asked 1 year ago by EasyLife.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with AutoFill Water Pitcher - Stainless Steel

• A:Answer Hi Olatech, We understand how you feel regarding this fridge. We are here to help you with it. We recommend checking the resources below for steps to take when the fridge is not cooling. Please watch the video and kindly clok on the embedded words for more details. Refrigerator or freezer is not cooling at all: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147358288), and it will help our team pull up your information. ^Rodel

  Answered 1 year ago by Samsung

  
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