Questions & Answers

Q: QuestionDoes this refrigerator have wheels?

Asked 3 years ago by CW.

• A:Answer Hi CW. Glad that you ask if this model has wheels. This model has no wheels. It only has wheels on the upper basket (freezer). Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes the freezer capacity include the Ice machine/buckets?

Asked 3 years ago by BeBopReviewer.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer That's an excellent question. Yes, the ice maker and bins are included in the freezer section. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this a smart fridge? It says it connects to an app but indont. See it listed in specs as smart

Asked 3 years ago by Abacus.

• A:Answer The fridge does indeed connect to wifi and can be adjusted through the Samsung Smart Things app. You can set the temperatures, turn the ice makers (yes there is two!) on and off, get door open alarms among other settings.

  Answered 3 years ago by jarrettsuydam

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Q: QuestionWhen i open the freezer door most of the time it does not catch the ice door to open it. How do i fix this issue

Asked 3 years ago by Newguy.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi, Great question. We understand and appreciate your inquiry about the ice door does not open when you pull the freezer compartment. You can remove the ice basket and inspect for any damage causing it not to open properly when opening the freezer door. Please see the link on how to remove and reinstall the basket. Freezer baskets on page 61 https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144966180) when you message us to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this fridge have the same problem as other Samsung refrigerators where the coils freeze up? (ice build up in the back, excessive fan noise, needing very frequent defrosting)

Asked 3 years ago by Oscar.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer I've owned mine for a little over a week and so far I've had zero issues.

  Answered 3 years ago by jarrettsuydamVerified Purchase

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Q: QuestionAre these custom panels just these colors or can I also get custom paneling to match my cabinets

Asked 3 years ago by J.

• A:Answer Unfortunately they don’t do custom colors. The colors offered is all that they have.

  Answered 3 years ago by sMELgaVerified Purchase

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Q: QuestionIs the White offered the New White or the White (2021)?

Asked 3 years ago by 3Leons.

• A:Answer The white offered is white glass. It is not the typical plastic finish. You must select the option for white glass when adding to cart. This refrigerator series front panels are customizable and you must make sure you select your finish when adding to the cart. To be certain once you select the finish, scroll down to specifications and make sure it says, “yes” next to panels included. The refrigerator arrived with the white glass already installed. I definitely recommend the white glass. It looks sleek and modern and brightens up the room and is easier to keep clean compared to stainless.

  Answered 3 years ago by Phonecase

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Q: QuestionOkay, I’m confused. Does this refrigerator come with the Green and orange panels. I just ordered and I spoke with two people who said yes. Please confirm as I don’t want to wait two months for no panels.

Asked 3 years ago by Linn.

• A:Answer On your Orders page it will state specifically which panels it is shipping with. On a side note be sure to go to Samsung's website to register for free replacement panels. They will let you pick out one new panel for every door and a free suction cup to remove them.

  Answered 3 years ago by jarrettsuydam

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Q: QuestionWhat does it mean when the auto fill isn't auto filling and the individual water fill spout is coming g out slower than normal ?

Asked 3 years ago by EJB1969.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Water bottle not filling automatically.

  Answered 3 years ago by MaddyVerified Purchase

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Q: QuestionIs the stainless-steel finish finger proof or will there be smudges from anyone touching the door?

Asked 3 years ago by Justine.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Ours has fingerprints all the time! Easy enough to wipe down with a little water and a rag, But we have to do it daily!

  Answered 3 years ago by Carrie

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Q: QuestionWhere are the door handles?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hello there, Thank you for taking some time to raise your question about our Samsung - Bespoke 29 cu. ft 4-Door French Door Refrigerator with Beverage Center - Stainless steel. To answer your question about the door location. I am sharing with you the specification sheet and the product manual. Specification sheet. https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF29BB8600_V9.pdf Product manual. https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf The door is located at the bottom part of the door panel. If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number: 1144760595 Thank you for choosing Samsung. Have a great day. ^^Ross

  Answered 3 years ago by Samsung

  
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Q: Questionhow do you ajust temperture in the fridge

Asked 3 years ago by boss.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer I could only adjust via the app because the control panel in the fridge is not working. If you are having the same issue you need to request the fridge be replaced if you are still under warranty.

  Answered 3 years ago by Milspse28Verified Purchase

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Q: QuestionI notice that the CUSTOM PANEL READY fridge is $500 less if I select the stainless steel option. But, the Stainless Steel Bespoke refrigerator is $2500. Why?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer The custom panel ready refrigerator does NOT come with any panels i.e. No stainless steel panels. You have to purchase them separately.. They are estimated at about $150 per panel according to the sales person. Hence the difference in cost with the ones with the panel. I have yet been able to find where to buy them on the Samsung website

  Answered 3 years ago by Milspse28Verified Purchase

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Q: QuestionWhat color are the sides of the refrigerator? Is it possible to get white sides?

Asked 3 years ago by Mimi.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer The sides are grey

  Answered 3 years ago by CookFamily

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Q: QuestionWhat is the return policy

Asked 3 years ago by NeeNee.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft 4-Door French Door Smart Refrigerator with Beverage Center - Morning Blue Glass

• A:Answer Standard return policy is 15 days. However, Totaltech members get 60 days

  Answered 3 years ago by Prin

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Q: QuestionIs the Stainless Steel version actually fingerprint resistant? It isn't called ":Fingerprint Resistant Stainless" as on some other Samsung products. But when I dig deep on the Samsung site, it says that it is. But I don't trust that website!

Asked 3 years ago by specialopps.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi Specialopps, Thank you for asking. This refrigerator only has standard stainless steel and is not fingerprint resistant like some other models. Please see the spec page under the "Flat Doors w/ Smooth Finish" section. https://www.samsung.com/us/home-appliances/refrigerators/bespoke/bespoke-4-door-french-door-refrigerator-29-cu-ft-with-beverage-center-in-stainless-steel-rf29bb8600qlaa/?redir=RF29BB8600QLAA#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145057227) to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionHow can I increase the output of ice in the bottom drawer?

Asked 3 years ago by JimA.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Check your water pressure

  Answered 3 years ago by Protection

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Q: QuestionHi - I saw your response to an earlier question stating no panels come with this custom Panel ready model and we should separately order it which will be reimbursed by Samsung via rebates. Should we order the panels at Best Buy or Samsung would ship it?

Asked 3 years ago by NS.

• A:Answer Mine came with the panels. Best Buy gave me the option of color for each panel.

  Answered 3 years ago by Protection

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Q: QuestionWe recently just purchased this type of fridge and we have the center drawer set for the temperature for meat/ fish. It sets itself to a temperature of 30 degrees. If we put frozen meat and fish in it will that temperature keep it frozen?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Greetings! Congratulations on your new refrigerator. We appreciate your question about its FlexZone's meat/fish mode and if it can keep meat and fish frozen when used. When the meat/fish FlexZone mode is selected, it will continue to keep the meat and fish frozen since this mode will set and maintain a temperature of 30 °F (Freezing point of water). In addition to the FlexZone mode, you can select Soft Freeze mode. You can use this mode to keep meat and fish fresh for an extended time. The temperature sets to 23 °F in this mode. Please refer to page 38 of this model's user manual I have shared below for steps in activating/deactivating Soft Freeze. https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them with this reference number 1145004167 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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