Questions & Answers

Q: QuestionAre the refrigerator shelves made of glass?

• A:Answer Yes, the refrigerator shelves are made of tempered glass.

Q: QuestionDoes this refrigerator have a door open alarm?

• A:Answer Yes, this refrigerator features a door-open alarm.

Q: QuestionDoes this refrigerator have a water filter?

• A:Answer Yes, this refrigerator has water filtration capabilities.

Q: QuestionCan I control the temperature of this refrigerator remotely?

• A:Answer Yes, you can control the temperature remotely using the Samsung SmartThings App.

Q: QuestionDoes this refrigerator have LED lighting?

• A:Answer Yes, the refrigerator uses LED lighting.

Q: QuestionDoes this refrigerator have a quick access door?

• A:Answer Yes, this refrigerator has a quick access door.

Q: QuestionIs the refrigerator fingerprint resistant?

• A:Answer Yes, this refrigerator has a fingerprint resistant finish.

Q: QuestionOur autofill pitcher is not filling on our new fridge. Water line connected, no pitcher leaks or excess moisture, have tried to hold down autofill setting button for 3sec but the door panel won't turn on or light up. The button won't even light up. Help!

Asked 3 years ago by Help.

• A:Answer The lock needs to be off and then you can turn on the auto fill

  Answered 3 years ago by Rorell

  Helpful (30)Unhelpful (5)ReportAnswer this questionShow more answers (3)

Q: QuestionCan doors be removed to fit into a 29.5 inch doorway?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer Without the doors youre looking at 29 3/4 inches of width for the fridge. We actually had this same problem. We had to remove the front doors and drawers. It was a pretty simple process. The only issue we ran into was removing the blue water hose line, on the left door. You press in the blue hose and the gray ring. Itd make sense if you saw it. Oh and taking off the feet of the fridge, we got it to fit after taking the doors, drawers and feet off.

  Answered 3 years ago by Dmlong1

  Helpful (15)Unhelpful (2)ReportAnswer this questionShow more answers (1)

Q: QuestionWe recently purchased this fridge but noticed it will sometimes randomly stop freezing and the ice starts to melt. We always make sure it’s been closed all the way to make sure that is not the issue. We have it set at the lowest temperature as well.

Asked 2 years ago by Freezer.

• A:Answer Hi! We have had our fridge for 9 mths and this has happened twice now. Was just looking to see if anyone else has experienced this.

  Answered 2 years ago by FridgeVerified Purchase

  Helpful (12)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI don't want the beverage center, just the auto fill pitcher(more storage inside). The question is can I fill a glass of water from the autofill pitcher area? I am aware I can fill a glass of water via using the pitcher, but that is not what I am asking.

Asked 3 years ago by Rldev.

• A:Answer You can not fill your glass from outside. You can only fill your glass from outside only if you have beverage center.

  Answered 3 years ago by Almas

  Helpful (6)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionPurchased the unit and awaiting delivery / setup. Is a water filter included or must it be purchased separately?

Asked 3 years ago by filter.

• A:Answer Hi, Great question! Yes, it comes with a HAF-QIN water filter. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionMy refrigerator was delivered, and it barely fits in the sides. There's 2" space in the back and 4.5" at the top. The width is pretty snug everywhere except where the counter is. Is this ok, or does it need more space for ventilation?

Asked 3 years ago by Cliff.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer We have a built in surround for ours. It’s pretty tight. It seems fine. We have had a couple of different fridges and none have had a problem

  Answered 3 years ago by Dmitchell

  Helpful (7)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questioncan the height be adjusted to 69.5?

Asked 3 years ago by Joanne.

• A:Answer Hi Joanne, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - Bespoke 29 cu. ft 4-Door French Door Refrigerator with Beverage Center - Stainless steel. The refrigerator has 2 heights measured from the base to the top with and without the door. The height of the refrigerator is found below. Height without the door: 68 7/8 inches. Height with the door: 70 inches. The height is relatively fixed as the leveling legs will not go more than half an inch. I have shared the user manual link below. Please access the link and turn to page 19 for the complete dimension of the refrigerator. https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144593831 Leo

  Answered 3 years ago by Samsung

  
  Helpful (7)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWe just unwrapped and installed our bespoke fridge. Water line is working, no leaks, but the autofill pitcher function is not working. It's not even lit on the control panel. Tried holding down for 2 or 3 seconds, won't turn on the icon.

Asked 3 years ago by DeejayJavier.

• A:Answer Hi DeejayJavier, Thank you for the review. Lets us check some setting to take care of the autofill pitcher function. The AutoFill is setting defaults to off on new models because the water line may not be connected when the refrigerator is first powered on. Please see the link for more details. Autofill water pitcher doesn't fill https://www.samsung.com/us/support/troubleshooting/TSG01201488/ Automatically fill your water pitcher in your Samsung fridge https://www.samsung.com/us/support/answer/ANS00062328/ To prevent accidental setting changes, press and hold the Door Alarm for 3 seconds. The main panel will be disabled, and the Lock indicator ( padlock) will turn on. When the Lock is on, the indicator blinks if any button on the main panel is pressed. Once the panel is unlocked, you can go ahead and try to activate the autofill feature. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145006140) to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes the refrigerator come with a water filter when delivered, or you have to buy it separately?

Asked 1 year ago by TM.

• A:Answer Filter is included.

  Answered 1 year ago by Newowner

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionMy ice maker is still not making ice. Is there a setting I need to change?

Asked 2 years ago by Anonymous.

• A:Answer Is your unit new? If so, it takes a good 24-36 hours for you to start seeing ice. If you have had it for a long time and haven't changed the filter that would cause it not to make ice too.

  Answered 2 years ago by RickVerified Purchase

  Helpful (4)Unhelpful (0)ReportAnswer this question

Q: QuestionI paid for delivery but not install, does it come in a box? I ordered white glass, will those be packaged seperately?

Asked 4 years ago by Fairylaughter.

• A:Answer The glass will come after the fridge. 3 to 7 weeks depending on the color.

  Answered 3 years ago by Broken

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIf I order a bespoke 20 cu ft 4-door french door fridge with the stainless steel panels, can I replace them at some time in the future for a glass panel?

Asked 3 years ago by JanSport.

• A:Answer Superb question, JanSport. Yes, you can replace them with glass panel in the future. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
  Helpful (3)Unhelpful (0)ReportAnswer this question