A:AnswerGreetings,
Yes, the water supply line must be turned off before replacing the water filter.
I’ve shared the link to guide you in replacing the water filter. Please refer to the user manual and turn to pages 66-67.
User Manual (Replacement):
https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1152129332) to help our team pull up your information when you message us.
Have a great day.
-Diana
A:AnswerHello,
Thank you for reaching out. We understand how concerning it is when a brand-new refrigerator is not cooling, and we’re happy to help.
Based on your description, the refrigerator is most likely in Demo Mode (also called Cooling Off or Shop Mode). In this mode, the lights and display work, but the refrigerator and freezer will not cool.
Please note that simply unplugging and plugging the refrigerator back in will not turn off Demo Mode on this model. To disable it, a specific button combination is required.
You can find the step-by-step instructions in the user manual linked below. Please turn to page 42, which explains how to turn off Cooling Off mode:
https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1152020655 to help our team pull up your information.
Leo
A:AnswerHi Michelle,
We’re happy to know that the refrigerator works great for you. Let's go ahead and have your water dispenser back on track.
Here is a link to help you if the refrigerator’s water dispenser does not dispense water. Please note that there are hyperlinks you can click, which will give you additional information.
Water does not dispense at all:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-does-not-dispense-at-all
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151819491) when you message us so our team can retrieve your information.
Thank you.
Nicole
A:AnswerYes, Pete, we recommend using the compatible Samsung water filter for this fridge to ensure you have high-quality water and ice every day, and compatibility with your fridge. Third-party water filters may cause leaks and potentially damage your refrigerator
Have a great day.
^Camille
A:AnswerHello there,
Yes, you can adjust the temperature settings without a smartphone. Follow the guide found on pages 42-43 in the user manual attached below.
User manual
https://downloadcenter.samsung.com/content/UM/202512/20251219060210016/DA68-04752Q_FDR_RF6500C_3Door_EN-MES-CFR_251014.pdf
Have a nice day!
^Joshua
A:AnswerGaryP, thank you for asking. Let's get the information you need.
Yes, this fridge is garage-ready, as long as the garage meets the site requirements to install this refrigerator. Also, we do not sell garage kits; we recommend that you visit a local retailer near you.
Please refer to your user manual for more details. Turn to page 20, "STEP 1 Select a site."
User Manual
https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf
Have a great day.
^Camille
A:AnswerNo, MikeNYC, you do not need a plumber to install the water line.
Please refer to your user manual for more details. Turn to pages 33 to 35, "STEP 6 Connect the water dispenser line (applicable models only)."
User manual
https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf
Have a great day.
^Camille
A:AnswerHello Latour,
The doors can open 125 degrees with a total width of 58 1/2". Should you need further assistance, please see the dimensions in the specification sheet below.
Specification sheet
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/bespoke/09262023/RF29BB8600_V13.pdf
Have a nice day!
^Camille
A:AnswerHello Celine,
Please see full-size details after removing the unit from the shipping box in the specification sheet linked below.
Specification Sheet
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/bespoke/09262023/RF29BB8600_V13.pdf
Have a nice day!
^Camille
A:AnswerHello there,
Thank you for reaching out with your question regarding the decibel level of your refrigerator. While specific decibel information is not available, we understand the importance of knowing what to expect from the appliance’s operational sounds.
To help you identify and understand the different sounds your unit may make, please follow the guide below and click on the embedded links for additional support:
Understand the noises coming from your Samsung refrigerator
http://www.samsung.com/us/support/troubleshooting/TSG01001032/
Have a nice day!
^Camille
A:AnswerWe are excited to respond to your inquiry, Tiffiny. Let us get you the information you need.
A small amount of ice in a new fridge is often due to initial setup factors or water flow issues. Since you've only had it for 24 hours, normal production may not have started yet; it can take up to 24-48 hours for the unit to reach the correct temperature and begin full ice production. If this continues, you could refer to this link. Click the hyperlinks for tips.
The ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide reference number 1151460060 so our team can look up your information when you message us.
Have a great day.
-John
A:AnswerHi Andrew,
No, this fridge model does not have an option to make ice spheres. This model features a Dual Ice Maker that produces two types of ice: Cubed ice and ice bites.
Have a great day.
-John
A:AnswerGreetings,
We’re glad to receive your inquiry. Let us get you the details you need.
This fridge model is a "panel-ready" model and does not come with panels included by default; they must be purchased separately. The refrigerator chassis (cabinet) itself is typically grey.
Have a great day.
-John
A:AnswerHi Skylark,
Yes, it is possible to purchase this fridge model with all dark green panels. The dark green panels are available as part of Samsung's Bespoke customization options, specifically in an Emerald Green Steel finish. The refrigerator itself comes as a panel-ready unit, and the panels are typically sold separately, allowing for full customization of colors and finishes.
Have a great day.
-John
A:AnswerGreetings,
Thank you for your inquiry. Let's get you the details you need.
This refrigerator model requires a 35 3/4" width for the unit, plus a 2.5" of clearance on the hinge side when installing next to a wall where the handle may make contact.
Have a great day.
-John
A:AnswerGreetings,
Thank you for your inquiry regarding the Samsung refrigerator model RF29BB8600QLAA.
This model was originally developed in 2022. If your specific unit was manufactured or purchased before 2024, you may remove the internal water filter, and the ice maker, water dispenser, and auto-fill features will continue to function normally. No bypass plug is required for these earlier units, as they include a built-in filter bypass mechanism.
However, for units manufactured or purchased in 2025 or later, the filter cannot be bypassed. In these newer models, the ice maker and water dispenser will not operate if the filter is removed, as the system requires a filter to be installed. At this time, a bypass filter or plug is not available for these units.
When connected to a reverse osmosis (RO) system, you may experience low water pressure or no water flow. In such cases, a booster pump may be required to ensure adequate pressure.
To determine the manufacture date of your refrigerator, you will need the serial number. You can find instructions on how to locate your model and serial number here:
How to find model code
https://www.samsung.com/us/support/downloads/#find-codes
Once you have your serial number, please feel free to contact us through any of the following options so we can assist you in verifying the manufacture date:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151100118 to help our team pull up your information.
Leo
A:AnswerHello Gary,
Thank you for contacting us. Let us help you.
For tips on safely removing the bottom shelf from your refrigerator, please watch the video link below from 1:27 to 2:14 and use a mild detergent to clean it. You can also watch the full video for more detailed information on cleaning the refrigerator.
How to properly deep clean the inside of your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Zd0-HIDDrM0
Have a fantastic day.
-Kimberly
A:AnswerHello there,
Thank you for asking. Let's get the information you need.
Samsung's warranty coverage includes 12 months of parts and labor against manufacturing defects in materials.
For more elaborate details, we shared the warranty link below for the refrigerator.
Warranty
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=RF29BB8600QLAA
Have a great day.
^Camille
A:AnswerHello there,
Thank you for asking. Let's get the details you need.
Yes, you need to use the glass panel or the Bespoke panels. We do not recommend that a cabinet maker make custom panels, as they are not compatible with Samsung Bespoke refrigerators.
Here is a link for the available Bespoke Panels.
Change your Samsung BESPOKE refrigerator panels
https://www.samsung.com/us/support/answer/ANS00088645/
Have a great day.
^Camille
