Questions & Answers

Q: QuestionCan I connect this fridge to Google Nest hub max?

Asked 1 year ago by AllSamsung.

• A:Answer Yes you can connect to Google. It also connected our Ring Doorbell.

  Answered 1 year ago by DawnJVerified Purchase

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Q: QuestionPlease let me know when it’s available

Asked 1 year ago by Lurdes.

This question was asked about the related product: Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel

• A:Answer Hello Lurdes, To better assist you and provide you an update on when this refrigerator model will be available, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionWhen will it be available

Asked 1 year ago by Sandra.

This question was asked about the related product: Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel

• A:Answer Hi Sandra, To better assist you on when this refrigerator model will be available, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. Have a wonderful day. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionHello. Can this refrigerator play Destiny 2 the video game? If so, what is the frame rate? Thank you.

Asked 1 year ago by Anonymous.

• A:Answer Greetings! No, the Samsung Family Hub is not designed for playing games that require a high bit rate like Destiny 2. The Family Hub on this Samsung refrigerator model can do Smart View (mirroring view) through your Smart mobile device or compatible Samsung TV models. To provide more context, I have shared the user manual link of this Family Hub below. The link will also provide the steps for Smart View and the compatible Samsung TV models. https://downloadcenter.samsung.com/content/UC/202407/20240703160524876/EN/EN-US/EN-US/RF8000_US_EN-US_c4_s1.html Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147470117 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionMy space is between a side wall and cabinet.. what is the min width of the opening need to fit the unit AND be able open the door ?

Asked 1 year ago by Ben.

• A:Answer Hi Ben, We are glad to answer your question about this Samsung refrigerator model. The width of the refrigerator with the doors completely open is 58 2/4 inches. Each side of the refrigerator (left and right) will require 11 3/8 inches so the doors can be open completely with access to the crisper/vegetable drawers. To open the doors 90 degrees, about 3 - 4 inches on each side of the refrigerator (left and right) is required. Please note that when the doors are open 90 degrees, the crisper or vegetable drawers are inaccessible since they are blocked by the fridge bins. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionWe need to change our water filter (Bespoke 4-door). Do you know the model number for the filter?

Asked 1 year ago by CustomerC.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub - White Glass

• A:Answer Hi Eugene, Yes, the water filter model for your Samsung refrigerator is HAF-QIN. I have shared the Samsung link below where you can get the water filter. https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#specs In addition, I have shared a Samsung link that will help you replace the water filter (replacing the water filter drop-down menu) and reset the water filter indicator of your refrigerator model (Resetting the water filter light drop-down menu). Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147424235 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this fridge come with the panels that go on the outside of the fridge doors? Many people in reviews says it does not.

Asked 1 year ago by Nate.

• A:Answer Hi Nate, Yes, the panels are sold separately. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: Questioncan i buy the blue or white panels to interchange it looks like it has the same specs.

Asked 1 year ago by beth.

• A:Answer Hi Beth, Yes, you can interchange the panels' colors. However, blue is not on the list. You may check page 1 of the spec sheet below for the colors available. Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/bespoke/09262023/RF29BB8900_V17.pdf Have a great day.   ^Aloe

  Answered 1 year ago by Samsung

  
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Q: QuestionCan you turn off the family hub to make it a blank screen?

Asked 1 year ago by Anonymous.

• A:Answer Hi there, Yes, you can follow the steps on the link below and turn off the family hub if you do not wish to use it. Family Hub: Touch Control Panel not Turning On or Not Responding. https://www.samsung.com/in/support/home-appliances/why-touch-function-error-occurs-in-family-hub-refrigerator/ Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
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Q: Questionare the feet on this frig adjustable im working with half inch lower

Asked 1 year ago by lvnbad1.

• A:Answer Hi there, Leveling the fridge can be challenging. Let us help you with the fridge. Here is a link to help you level the fridge. Please watch the full video and follow the steps. How to level your Samsung refrigerator. https://www.samsung.com/us/support/answer/ANS00062321/ Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
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Q: QuestionHow wide does my front door open width need to be for this to be delivered through my front door?

Asked 2 years ago by TimC.

• A:Answer Hi TimC, It should be at least 35 3/4 inches or more, as this is the refrigerator's width measurement. Another way for the fridge to pass through the door entrance is by removing its doors. Please reference the manual for the door removal and reattachment instructions on pages 22-29. User manual: https://downloadcenter.samsung.com/content/UM/202308/20230830143445345/FDR_RF8000B_DA68-04402F-01_EN_MES.pdf Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionHello, How efficient is the fingerprint resistant matte glass? I still see fingerprint on the one I saw at the store. Thank you

Asked 2 years ago by Aura.

• A:Answer We have had very little but cleans easy

  Answered 2 years ago by MichaeltM

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Q: QuestionCan you configure the family hub to work like a google home assistant and control the lights and plugs in your home?

Asked 2 years ago by Mcgreen1.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub - Custom Panel Ready

• A:Answer In theory. We linked it to Alexa and can operate all Alexa connected devices

  Answered 2 years ago by Medfordlawyer

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Q: QuestionCan you control the temperature without being connected to WiFi??

Asked 2 years ago by Sherry.

• A:Answer Hi Sherry, Yes, you can control the temperature without being connected to WiFi. Please see the "Change the temperature on Family Hub models" section, watch the full video, follow the steps, and click the hyperlinks for further assistance. What temperature should I set my Samsung refrigerator to? https://www.samsung.com/us/support/answer/ANS00080450/ Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionHow do you open the doors without handles? Do I need to buy separately?

Asked 2 years ago by bebe.

• A:Answer There’s a grip on the bottom left f it

  Answered 2 years ago by MariaGVerified Purchase

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Q: QuestionCan I buy this now and hold off on getting it delivered until my house renovations are complete? thanks Mike

Asked 2 years ago by schwarty.

• A:Answer Dear Valued BestBuy Client, To better assist you with this question, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes the ice maker turn itself off when the bin is full of ice? Will this preserve the ice maker if I turn off the ice making feature when not in use?

Asked 2 years ago by Christina.

• A:Answer Yes once it full I t don’t make any ice

  Answered 2 years ago by MariaGVerified Purchase

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Q: QuestionDo you need a hard wired internet line for this refridgeratir

Asked 2 years ago by Casey.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub - Custom Panel Ready

• A:Answer Hi Casey, No, the refrigerator works through a wireless internet connection. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat water filter is required? How often should it be changed?

Asked 2 years ago by RexWrecks.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub - White Glass

• A:Answer I just tried to replace mine for the first time and the mechanism broke and leaked water everywhere. I'm now getting the runaround from Samsung. If you haven't bought the Samsung refrigerator yet, look at Bosch instead. I wish I had.

  Answered 1 year ago by TeresaR

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