Questions & Answers

Q: QuestionMy freezer upper side ice cube drawer was stucked..ice cube cover tray was sticking to the door how can I remove without breaking

Asked 2 years ago by Shaik.

Q: Questiondoes this work in overseas (the middle east)

Asked 2 years ago by hoz.

• A:Answer Hoz, the unit requires a 115v; as long as the power requirement is properly supplied, the unit will work in any household. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionIs the stainless door print free or does it have to be wiped down constantly?

Asked 3 years ago by Don.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub - Custom Panel Ready

• A:Answer Yes... try to open it from the top or bottom.

  Answered 3 years ago by AlexanderP

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Q: QuestionWhat color are the outside side panels of the refrigerator?

Asked 3 years ago by Denise.

• A:Answer Navy Blue

  Answered 3 years ago by Preacher1964

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Q: QuestionAre the doors magnetic, for fridge magnets? With the family hub, are any panels capable of being magnetic?

Asked 3 years ago by Lwetz.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub - Custom Panel Ready

• A:Answer Comes custom with glass doors, or the option for finger print resistant stainless steel. The doors, are interchangeable. But, I do not believe that you can place magnets, regardless of the option you go with ; whether you use glass or finger print resistant stainless steel. My wife and I worried about me accidentally breaking the glass doors, due to my epilepsy. But, I can say, honestly that I have not had one single glass door break.

  Answered 2 years ago by jfloyd1289

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Q: QuestionWhy can’t I put stainless steel on the bottom drawers when I customize?

Asked 3 years ago by Cheryll.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub - Custom Panel Ready

• A:Answer They only have limited colors (Availability limited as well)

  Answered 3 years ago by AlexanderP

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Q: QuestionWhats the guarantee for this product ?

Asked 3 years ago by Godo.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub - Custom Panel Ready

• A:Answer One year

  Answered 3 years ago by DyrerN

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Q: QuestionDoes it connect to goggle home and google doorbell for the front door camera?

Asked 3 years ago by Askedblossom.

• A:Answer Google, Alexa... all that.

  Answered 3 years ago by AlexanderPVerified Purchase

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Q: QuestionWe own a Samsung 4-door that we bought 4 years ago. We have had nothing but trouble with the ice maker and have not had wonderful support in addressing the issue. How is the ice maker different and guaranteed in this model to work and last?

Asked 3 years ago by EJ.

• A:Answer I'll have to keep you posted! Haven't experienced any issues as of yet.

  Answered 3 years ago by DyrerNVerified Purchase

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Q: QuestionDoes this fridge have an ethernet port so you can hardwire the internet connection?

Asked 3 years ago by gdtnyc19.

• A:Answer No

  Answered 3 years ago by nospVerified Purchase

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Q: QuestionDoes this fridge have Shabbat mode?

Asked 3 years ago by Mike.

• A:Answer Great question, Mike. This refrigerator does not have any sabbath mode. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this model a standard deep or counter deep?

Asked 3 years ago by Lupe.

• A:Answer Standard deep

  Answered 3 years ago by KelisVerified Purchase

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Q: QuestionCan you lock the refrigerator

Asked 3 years ago by Tiff.

• A:Answer No

  Answered 3 years ago by BivudhanRVerified Purchase

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Q: QuestionDoes this come with a water line, or is that sold separately?

Asked 3 years ago by Mich.

• A:Answer Comes with water line

  Answered 3 years ago by HudsonVVerified Purchase

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Q: QuestionCan the right panel on the Family Hub be customized/changed or not ? This is totaling confusing !

Asked 3 years ago by Panels.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub - Custom Panel Ready

• A:Answer No it can’t. All the others Can though. I think it’s because of the glass on the touchscreen

  Answered 3 years ago by HudsonV

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Q: QuestionThe depth of the fridge is 34 1/4, would it pass through the house door? How does it get delivered?

Asked 3 years ago by Ed.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub - Custom Panel Ready

• A:Answer I have a 36” door, however with the trim around the door it reduced my opening to about 35”. Once they took the doors off the fridge ( super easy) it slipped right in. If you have a smaller door opening than 36” , it’s going to be a problem.

  Answered 3 years ago by HudsonV

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Q: QuestionFor the "charcoal" version, are the drawers in stainless or a black/dark stainless? It seems to be darker in the pictures then in the other Bespoke without the Family Hub

Asked 4 years ago by LeFire.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub - Custom Panel Ready

• A:Answer Terrific question, LeFire. Our charcoal version would be darker compared to Black dark stainless. You can click this link to play with the sample colors. https://www.samsung.com/us/refrigerators/bespoke/design-studio/?TR=RA-F18DU433/AA&french=8900&model=french&view=color Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this bespoke model with glass and family hub has a built in speaker?

Asked 4 years ago by Krishna.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub - Custom Panel Ready

• A:Answer Yes.

  Answered 3 years ago by MomOfFour

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Q: QuestionAre the doors customizable?

Asked 4 years ago by Lily.

• A:Answer Yes you can change colors. But if it has family HUB that side cannot be change

  Answered 3 years ago by Sldo2909Verified Purchase

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