Questions & Answers

Q: QuestionDoes this refrigerator have a fingerprint-resistant finish?

• A:Answer Yes, this refrigerator has a fingerprint-resistant finish.

Q: QuestionDoes this refrigerator have an alarm if the door is left open?

• A:Answer Yes, this refrigerator features a door-open alarm.

Q: QuestionCan I control the refrigerator using a smartphone app?

• A:Answer Yes, you can control the temperature of the refrigerator remotely using the Samsung SmartThings App.

Q: QuestionIs the refrigerator ENERGY STAR certified?

• A:Answer Yes, this refrigerator is ENERGY STAR certified.

Q: QuestionHow many shelves does the refrigerator have?

• A:Answer The refrigerator has four shelves.

Q: QuestionDoes this refrigerator come with a water filter?

• A:Answer Yes, this refrigerator has water filtration.

Q: QuestionDoes anyone know how thick the doors are? Trying to gauge if they will fit through our doorways with doors removed for installation.

Asked 2 years ago by Designnut.

• A:Answer If you remove the two side-by-side doors, and the bottom freezer door (all three are very easy to remove and re-install), it will fit through any door.

  Answered 2 years ago by GaryMasonVerified Purchase

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Q: QuestionHi, We just bought this with a navy blue panel for the bottom drawer. In reading the specs, it says the panels are not included. Does that mean the upper panels need to be purchased, too, or is the white glass already installed? thanks.

Asked 4 years ago by Jon.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub - Custom Panel Ready

• A:Answer Nothing comes with it. We had the same question. U get to buy and pick the panel color u want for the top and bottom. An additional $275 to the purchase. Blk monitor door included

  Answered 3 years ago by Armando

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Q: QuestionIf you take the water / ice filter out of the pocket / space thats it's in. Is it a one time thing and then you have to replace it with a brand new one or can you put the old one back in? If so, how without the water spraying everywhere?

Asked 1 month ago by Corinne.

• A:Answer Hi Corinner, Yes, Samsung water filters are single-use only. Once the filter has been used (up to 300 gallons or 6 months, whichever comes first), it must be replaced with a new genuine Samsung filter. You cannot reuse the old filter. If you remove the filter from its slot or pocket, it is not designed to be reinserted. Putting it back could cause leaks or water spraying, because the filter seal and internal components are meant for one-time use only. For replacement, the water supply line must be turned off, and then the old filter is removed and a new one is installed. Samsung provides step-by-step instructions here: How to replace the water filter in a Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS10005090/ Leo

  Answered 1 month ago by Samsung

  
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Q: QuestionAre the glass panels shatter proof and safe for international shipping

Asked 11 months ago by Anonymous.

• A:Answer Good day, The glass panels for this refrigerator model are very durable. For more information about international shipping of the glass panels, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 11 months ago by Samsung

  
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Q: QuestionHow do you turn this fridge on

Asked 1 year ago by Rica.

• A:Answer Simply plugging it in the outlet turns it on

  Answered 11 months ago by MadisonMVerified Purchase

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Q: QuestionIs the smart panel the same size as the 4 door option? Or is it smaller?

Asked 1 year ago by Ash.

• A:Answer Hi Ash, No, 3 door top panel has the dimensions 17 5/8" (W) x 42 1/8" (H) x 3/4" (D) while 4 door top panels have the dimensions of 17 5/8" (W) x 35 1/2" (H) x 3/4" (D). ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes anyone know if this model have the LG linear compressor? I know some Samsung refrigerator use it but I’m not sure if the Bespoke models use them.

Asked 2 years ago by McKulit.

• A:Answer Greetings McKulit, No, this fridge model uses an RF54M7151ANE01 compressor. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionDo I need to have a Samsung phone in order to fully access the features of this refrigerator? Would a Google Pixel work just as well? Thank you!

Asked 2 years ago by Tina.

• A:Answer Our Apple iPhones work well with this, so I would assume that any phone would work.

  Answered 2 years ago by GaryMasonVerified Purchase

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Q: QuestionDoes this refrigerator come with a factory warranty?? If so, how long is it? Samsung - BESPOKE 30 cu. ft 3-Door French Door Smart Refrigerator with Family Hub - Gray Glass

Asked 2 years ago by FactoryWarranty.

• A:Answer This is the warranty that it comes with: Five (5) years Parts and Labor on sealed Refrigeration system only* Ten (10) years Part and Five (5) years Labor on Digital Inverter Compressor (*Compressor, evaporator, condenser, drier, connecting tubing)

  Answered 2 years ago by GaryMasonVerified Purchase

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Q: QuestionWhen will this be back in stock? Hopefully soon…

Asked 2 years ago by CShirley.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub - Custom Panel Ready

• A:Answer Dear Valued BestBuy Client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionIs the Family Hub Upgradable?

Asked 3 years ago by Lorenx11.

• A:Answer I do believe that it is, but you'll need a WiFi connection in which to perform any upgrades.

  Answered 2 years ago by GaryMason

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Q: QuestionWill the Q60B Samsung TVs mirror to the Family Hub on this model? Will the 7 series? Is there a full list, since the Samsung site is very vague?

Asked 3 years ago by Buscemi.

• A:Answer Hi AudioNut, We appreciate your question about the compatibility of this Samsung refrigerator model's Family Hub and a Samsung TV. The Samsung TV Q60B will not mirror; however, the Q70B series and above will be able to. I have shared a Samsung link that shows the complete list of compatible and supported Samsung TVs. Screen mirror on Family Hub: https://www.samsung.com/us/support/answer/ANS00049765/ Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145120181 to help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionHow can I setup the ic maker

Asked 3 years ago by Anonymous.

• A:Answer Go to the apps select the fridge button and the option will be there. You can toggle on/off and when it full it will stop making ice and when it detects its low it co tinue making ice. Be sure to rake your ice forward so you will have space.

  Answered 2 years ago by ringleiderVerified Purchase

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